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I am seriously surprised about the high review ratings this app is getting.
First the good bit: Very good price compared with any competitors. Lot's of functionality. However the support is not amazing to say the least. When the wrong courier was assigned to many tracking numbers they told me to make sure use DB Schenker Sweden and not DB Schenker Austria as if I would fly over my parcels to Austria and then having it shipped by DB Schenker Austria to my customers in Sweden. I have to make sure using the right courier? Bit of a joke I would say! As if I do not know which courier we use. Not a very intelligent support I would say. Instead they could have told me straight away: sorry we do not have DB Schenker, but we are now requesting / working on that integration. I always run away if I get support like that. Support staff needs improvement. Their chat says during the weekend: we are online, so I am waiting for an answer, but they were not and so on. After 5 days many of our shipments are still not assigned a courier because their system can not. Therefore 3 star, 1 star would be not fair because this app is having potential, but is not working good with our couriers right now.
I have to add: 'Plus sending my customers emails without me enabling it, is outrageous.' this was a commend from another reviewer and it happened to me as well upon installing this app. Unacceptable!
Hi dear,
Thanks for choosing 17TRACK!
So sorry that we provided you with a bad first experience.
Your feedback is very important to us! And our technical team is working on the issue, if there is any news, we will let you know as soon as possible!
Sorry again for the inconvenience caused.
If you need anything, just leave us a message. We will be here to assist. ❤️
Sincerely,
17TRACK
Excellent customer service, excellent app, and very easy for customers to check their tracking numbers. The various features are also very good.
Dear Friend,
Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service.
If you need anything, just leave us a message. We will be here to assist. ❤️
Thanks again for your support and recognition!
Best regards,
17TRACK
If you need anything resolved or need assistance, customer service is fast and very accommodating. Keep up the good work.
Dear Friend, thank you so much for choosing 17TRACK! ❤️
Our Shopify APP is designed to be easy to use and convenient for users. We will continue to work hard to optimize the APP for a better user experience!
Best regards,
17TRACK
很荣幸参与17track官方的共创活动，17track平台给我们和用户的体验带来了很好的提升，希望后续能与独立站的集成更加深入，在邮件通知（发货、签收）等等环节给我们商家更多帮助，我们也会持续支持你们！
亲爱的用户朋友！ 您好！
非常感谢您一如既往的支持！😆
很荣幸17TRACK可以获得您如此高的评价！您的支持和肯定是对17TRACK最大的鼓励！是向前看的最大动力！❤
感谢您提出的宝贵意见，我们也会继续努力优化APP，给用户朋友们带来更好的体验!
如果您需要任何其他支持，请随时与我们联系。❤
再一次感谢您对17TRACK的支持和认可！❤
17TRACK
perfetto
I sincerely love this app easy to set up and no hidden cost you know from the beginning what to expect
Hi Velin Fashion,
We really appreciate you taking the time to share your feedback with us and we are glad that you are satisfied with our APP. Your satisfaction is our motivation, we will continue to work hard for the user to create a more satisfactory APP！
If you have any questions or suggestions, please feel free to contact us. We welcome all feedback and suggestions!
Thanks again for your support and recognition!
Best regards,
17TRACK
Very good, fully functional, better than other similar products, customer service patient to help solve problems, five stars!
Dear Friend,
Thank you so much for being our valuable user!❤️
We are so glad that our APP and Customer Service have brought you such a great first impression! We are committed to providing our help and service to you as you are our valuable user!
We will continue to work hard to optimize the APP for a better user experience!
Please feel free to contact us with any feedback, we will help you as always!❤️
Best regards,
17TRACK
Previously used code added to our website to check the order page, today before colleagues inadvertently found the official out of this application, more Order Number and Email query function, the page is also more concise relative to the installation of code, so added this application, found in the docking customer service staff, very enthusiastic to help me solve the problem, is very grateful, refers to the recommendation.
Dear Friend,
Thank you so much for being our valuable user!❤️ We are so glad that our APP and Customer Service have brought you such a great first impression! We also hope our APP and Customer Service will bring you a better experience in the future!
Please feel free to contact us with any feedback, we will help you as always!❤️
Thanks again for your support and recognition!
Best regards,
17TRACK
Awesome app and great service! Very happy and look forward to working with 17 Track on future projects too!
Dear Friend,
Thank you so much for being our valuable user!❤️
We are so glad that our APP and Customer Service have brought you such a great first impression! We also will continue to work hard to optimize the APP for a better user experience!
Please feel free to contact us with any feedback, we will help you as always!❤️
Thanks again for your support and recognition!
Best regards,
17TRACK
J'ADORE C'EST UTILE