17TRACK Order Tracking

17TRACK Order Tracking

評價 (3,846)

整體評分
4.9
各級評分數量
  • 96% 的評分為 5 顆星
  • 3% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 0% 的評分為 1 顆星
2022年8月4日

Amazingly responsive customer service! Must have app for any Shopify store, easy to setup, good interface.

ROOVEX
義大利
使用應用程式 大約1小時
17TRACK 已回覆 2022年8月4日

Hi, ROOVEX!

Thank you very much for choosing 17TRACK!

We hope our app and support team services will bring you a better experience in the future! 😊

If you have any questions or suggestions, please feel free to contact us. We will get back to you as soon as possible.

Thanks again for your support and recognition!

Best regards,
17TRACK

2023年3月17日

Brilliant app, the best I have tried. This is the only app that tracks the carriers I use.
You can customize your tracking page to match your website.
Easy to install.

WinkWinkbeauty
英國
使用應用程式 大約1小時
17TRACK 已回覆 2023年3月28日

Dear Friend,
Thank you so much for being our valuable user!❤️
By adding a tracking page to your store, customers can not only self-track packages in your store to reduce your customer service workload, but also make customer traffic retention, promote secondary sales, and improve product exposure opportunities!
And, We partner with 1700+ carriers worldwide to show the tracking info in one place so you can get information about your packages. We will continue to work hard to support data synchronization for more carriers.💪
If you need anything, just leave us a message. We will be here to assist. ❤️
Best regards,
17TRACK

2023年8月9日

This application is very useful and greatly improves the efficiency of my independent website. The customer service is also responsive, and the entire product is worth recommending.

starpower-ec
中國
使用應用程式 大約1小時
2023年7月31日

Frustration Galore - Stay Away from 17TRACK Shopify App!

I recently tried the 17TRACK app on Shopify, and let me tell you, it has been an absolutely dreadful experience from start to finish. There are several major issues with this app that have left me scratching my head as to why it has received any positive reviews at all.

1. Poor Chat Support Customer Service:
The first major problem I encountered with the 17TRACK app was its appalling chat support customer service. I reached out to their support team for help with a tracking issue, and what I got was nothing short of a nightmare. Responses were slow, often taking hours or even days to get a reply. When they finally did respond, it seemed like they were clueless about the actual problem and offered generic and unhelpful solutions. It's as if they were just trying to brush me off instead of genuinely assisting with my concerns.

2. Hugs of Errors in Site:
The app itself is ridden with errors and glitches. It constantly lags and crashes, making it nearly impossible to navigate and use effectively. The user interface is poorly designed and confusing, adding to the overall frustration. It feels like this app was rushed out without proper testing, leaving users to bear the brunt of its countless flaws.

3. Incorrect Information Provided by Tracking Page:
To make matters worse, the tracking information provided by the 17TRACK app is highly unreliable. On one occasion, the Shopify order dashboard showed my package as "ready to pick up," but the 17TRACK app was displaying it as "delivered." This inconsistency led to confusion and anxiety, as I didn't know whether my package was actually available for pickup or if it had been delivered to the wrong address.

Considering the exasperating experience I've had with this app, I can't help but wonder why some people have given it high ratings. Perhaps they were lucky enough not to encounter the numerous issues that plagued my own usage. Regardless, I highly advise against using 17TRACK for your Shopify store.

Despite reaching out to the 17TRACK team for assistance for the past 48 hours, their support has been lackluster at best. It's clear that they have no interest in providing proper support and resolving customer issues promptly.

In conclusion, stay far away from the 17TRACK app if you value your time, sanity, and customer satisfaction. There are plenty of other reliable and efficient tracking apps available on the market that won't leave you tearing your hair out in frustration.

PATOYS
印度
使用應用程式 1天
17TRACK 已回覆 2023年8月1日

Hi, dear friend from PATOYS,

Thank you for your genuine feedback, and truly apologize if we have left you such an impression!

We are sincerely looking back at the technical issue you've mentioned and have listed the solutions for you. Please don't worry, all of them are resoluble, so we sincerely hope you could back in touch with us via the exclusive case email. We've sent the email, please kindly check.

I must apologize for the service has not met your requirement, there might be some misunderstanding about it. The last we want is to make you feel not being treated properly. The servicing team also works on Sunday and there might be a tiny lag between the shifts, the delay was under no intention and will surely be improved. We weren't and will not respond to you in days long, and we welcome the feedback on this to keep our servicing team professional.

Please ease your mind that whether you choose to use 17TRACK ever after, we'll provide the support as we always would.

All the best to you & your business,
Team 17TRACK

編輯時間:2023年3月15日

Highly recommend this app, nice surface with different languages. The greatest thing is customer support~! They are patient and professional, significantly Jessie helped me a lot.

winnmer
中國
使用應用程式 大約1小時
17TRACK 已回覆 2023年3月20日

Dear Friend,
Thank you so much for being our valuable user!❤️
We are delighted that our customer service has been rated so highly by you!❤️
I'm very proud of our customer service for doing a great job serving our valued users!😊We'll also let Jessie know that you've rated her very well!
If you need anything, just leave us a message. We will be here to assist. ❤️
Best regards,
17TRACK

2022年12月28日

The app is easy to customize and useful, easy to operate, has a clear interface, and the customer service is friendly, knowledgeable and fast. I recommend this app.

EleMake
中國
使用應用程式 大約1小時
17TRACK 已回覆 2022年12月29日

Dear Friend,

Thank you so much for being our valuable user!❤️

Our Shopify APP is designed to be easy to use and convenient for users.

We are delighted that our customer service has been rated so highly by you!❤️
I'm very proud of our customer service for doing a great job serving our valued users!😊

Please feel free to contact us with any feedback, we will help you as always!❤️

Thanks again for your support and recognition!

Best regards,
17TRACK

2023年6月1日

Came across this app on Shopify and we find this is great for our new store. This is exactly what we were looking for, a platform that is user friendly and easily connects to our customers. We are looking forward for a greater experience with 17Track.

Ameryliseternity
馬來西亞
使用應用程式 大約1小時
17TRACK 已回覆 2023年6月1日

Dear Friend, thank you so much for choosing 17TRACK! ❤️
Our Shopify APP is designed to be easy to use and convenient for you.
We will continue to work hard to optimize the APP for a better user experience!
If you need anything, just leave us a message. We will be here to assist.

Best regards,
17TRACK

2023年10月16日

Perfeito muito bom e customizavel. recomendo a todos para incluirem em seus sites

SkyVision Store®
巴西
使用應用程式 大約1小時
2023年4月25日

Very good for tracking order,Worked for my store. Easy to track for indian customers. Has all the courier partners required and you can choose which emails to send out.

SILODOPE
中國
使用應用程式 大約1小時
17TRACK 已回覆 2023年5月9日

Dear Friend, thank you so much for choosing 17TRACK! ❤️
17TRACK supports the tracking of 1700+ carriers, and our Shopify APP is designed to be easy to use and convenient for users. We will continue to work hard to support data synchronization from more carriers. 💪
Please feel free to contact us with any feedback, we will help you as always!

Best regards,
17TRACK team

2022年10月25日

Thank you for fast response, very great. it will be very helpful for our shop, welcome to our shop:www.rushfpv.net

RUSHFPV
中國
使用應用程式 大約1小時
17TRACK 已回覆 2022年10月25日

Dear Friend,

Thank you for your positive comment and feedback. Your encouragement will keep us moving forward and constantly improving our service!❤️

Please feel free to contact us with any feedback, we will help you as always!❤️

Thanks again for your support and recognition!

Best regards,
17TRACK