17TRACK Order Tracking

17TRACK Order Tracking

評價 (3,813)

整體評分
4.9
各級評分數量
  • 96% 的評分為 5 顆星
  • 3% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 0% 的評分為 1 顆星
編輯時間:2024年5月15日

This app is a nightmare and cost our company huge losses. They did an update that caused a glitch in our checkout and crashed our conversion rate. It took us time to figure out what was causing it and then when we asked them to address it, they didn't want to be accountable. It exhausted weeks of time, thousands of lost revenue and finally they just told us they couldnt make it work like before. Save yourself the time, loss and headache- Go Somewhere Else!

Phoenician Grinders
美國
使用應用程式 大約1年
17TRACK 已回覆 2024年4月25日

Dear Customer,

We completely understand your concerns and sincerely apologize that our Green Shipping Protection cannot meet all the needs and business scenarios of every client. We have been in continuous communication with our Protection partners to try and cater to all customer requirements and business scenarios, but as you know, this is an especially difficult task that requires ongoing efforts from technical developers.

Regarding the issues you mentioned, as discussed in our email communication:
1. About Our Updates:
We have only updated the UI interface for displaying Green Shipping Protection; there have been no other changes.
2. About the Impact:
Due to limitations in Shopify's closed-cart system, Green Shipping Protection needs to be treated as a product in your store to reflect price changes accurately. Therefore, actions such as adding items to the cart can cause the cart to refresh, and in conjunction with the theme's refresh logic, this creates the refresh effect that you highlighted in the video.
3. About the Solution:
When you reported the issue, we suggested that you disable the protection to stop using it, which you did. After disabling it, we verified that the shopping process can be completed without any issues, and we also recommend that you do not use the protection.

Upon receiving your feedback, our technical team, customer service team, and the Seel technical team collectively invested 60 hours to address your concerns and attempted to make it possible for you to continue using the protection , which was ultimately resolved and made functional. After thinking twice, we are worrying that some unknown issues may influence your store, therefore, maybe disabling the Protection service is a better choice.

If you have any further questions or concerns, please feel free to let us know.

17TRACK Team

2024年8月26日

this application is cool !

Belle et tendance
法國
使用應用程式 大約1小時
2024年10月3日

very helpful app

Befeedo
法國
使用應用程式 23分鐘
2024年10月13日

Great & Thank you Jay :)

My shoes charms
法國
使用應用程式 9分鐘
2024年7月11日

amazing staff

Poet's Market
新加坡
使用應用程式 9天
2024年11月1日

recommend !!!

Nooma Cosmetics
法國
使用應用程式 大約2小時
2024年7月5日

La recomendaria por que es un servicio rapido y efectivo y a demas los de soporte son muy simpaticos y agradables.

ViralVault
瑞典
使用應用程式 13天
2024年10月27日

great app

THRIFTOPIA
愛爾蘭
使用應用程式 2天
2024年10月10日

I am very happy with this tracking app!

Bond Craftor
中國
使用應用程式 3分鐘
2024年10月25日

Une installation fluide, un support technique réactif. Je suis satisfait de leurs services pour mes clients.

Boulanger Distribution
法國
使用應用程式 13分鐘