DropCommerce: US Dropshipping

Jimmy was incredibly helpful during a very stressful situation!

I had an urgent issue where a customer exploited a test discount code and ordered my most expensive product for nearly free. Jimmy stayed attentive throughout our entire conversation, explained DropCommerce's processes clearly, provided the supplier's contact information, and continued to push for a resolution on my behalf.

Thanks to his persistence and professionalism, the situation was resolved and I was able to recover from what could have been a significant financial loss.

Jimmy is a credit to the DropCommerce support team. Highly recommend!

— Joseph, MAISONMOJO

DropCommerce + Jimmy = A Winning Combo"

Working with DropCommerce has been a great experience for my online kitchenware store. The product selection is solid, and the platform made it easy to find quality items to add to my catalog.

A special shoutout to Jimmy on the support team — he went above and beyond to help me navigate any issues I ran into. His responsiveness and genuine care for getting things resolved made a real difference. It's rare to find that level of personalized support, and it truly stood out.

If you're looking for a dropshipping solution with a team that actually supports you, DropCommerce is worth checking out.

I had a really bad experience with this platform.

The biggest issue is that most of the orders I had for products sourced through DropCommerce ended up being out of stock. This made the service unusable. I spent inappropriate amounts of time contacting sellers to try to resolve no inventory issues.

I also raised this to support several times, here's the last response I got, and each was similar: "Stock availability issues can occur, as inventory is managed by independent suppliers and may change outside of our control."

I feel that a minimum viable feature on this is live inventory sync so there are not issues like this. Especially with the primary message of the company being: "Everything you need to build a sustainable US dropshipping business, without the risk."

Well, this is the exactly the risk of dropshipping, out of stock items, slow delivery times, poor communication. So how exactly does DropCommerce solve this? I can't say.

The product sync was a little spotty, with some products coming into my store at $0 which required development time to fix.

Another major issue for me, which will likely not be a big issue for others, but may be useful for some:

DropCommerce categorizes sellers based on certain criteria.

We only work with Fair Trade sellers. Their list of "fair trade" sellers was almost completely inaccurate. Out of 141 listed only 8 or 9 were actually fair trade.

I had to pay my staff to contact every seller and re-vet them, which is something DropCommerce was supposed to have done. It took 20-30 hours. A number of the sellers contacted did not know why they were included on the fair trade list and had no idea that they were.

The reason I did not give a 1 star review is that the support is okay-ish. Often slow (1-3 days response time to chats) but at least exists and helped me resolve one or two issues with automating payments to sellers.

I have asked for a refund or partial refund several times now, my last request is still pending, however I doubt they will honor it.

I really wanted this to work for us but the execution just isn't viable.

Hope this helps someone.

EDIT: After trying to cancel the app keeps telling me I cannot unless I remove products from my import list, which I have done.

I've now uninstalled the app expecting not to be charged again and reached out to support. I have had no response from support for 5 days despite daily follow-ups and they have not confirmed that my cancellation is complete and I will not be billed again.

Frustrating and a waste of time trying to get a response.