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Response from customer service was almost instant, and the problem I had was sorted out very quickly and efficiently. Even the follow-up email was right on the money!
Thank you for taking the time to share your feedback with us! We love to hear your experience and the follow up was right on the money! Cheers to quick and efficient ecommerce accounting!
A2x support is over the top amazing. Without jumping through hoops, you end up with a true expert. The program itself is easy to use and takes so much work out of the process.
Stained Glass Express - thank you for the over the top review! We’re happy to hear our support team provided an expert experience. Cheers to automated and efficient ecommerce accounting!
A2X Support responds quickly!
Thank you for your review, Rachel! That's music to our ears! We're delighted to hear that our response time hit all the right notes for you :) Don't hesitate to reach out anytime, we're here to help.
Shopify support always replies fast and resolves issues fast and accurate
Thank you for your review. Our support team is comprised of numerous specialists, and all of us are very experienced with Shopify and all other integrations we offer. At A2X, we pride ourselves on providing top-notch customer service, and it's always great to hear when we make a positive impact. We appreciate your kind words and look forward to assisting you in the future.
I needed some clarification and Ling was great in helping me fix a problem. Thanks Ling.
Thank you for your kind words, Reid Cycles! Ling is a brilliant team member and we’re happy to hear she helped solve your ecommerce problems. We’ll be here when you need us :-)
Never worked with this platform before and it took me a while to understand how it works. Now I love how A2X integrates with my client's Shopify account. It really does help to show the whole picture and track money (fees, discounts, disputes, etc.)Saves time which is the main reason I started using A2X.
Customer service is GREAT!! Loved working with Nicole Gostomski. She was very knowledgeable Took her time to explain everything and was really patient when I asked the same questions twice.
Thank you for the great review, YUCCA! We love that A2X saves you time and helps show you the whole picture. Nicole is brilliant - we’re happy you had a gold standard experience! We appreciate your kind words :-)
Very impressed with how personalized the customer service is! I had some account issues and I was able to schedule a one-on-one session with tech support to fix everything live. I really appreciate how on top of things they are! Elspeth and Jessica are the best!
Thank you for the thoughtful review! Elspeth and Jessica are indeed amazing team members and we love to hear that they made your experience stress-free! Cheers to happy ecommerce accounting!
Ling was prompt and really efficient in dealing with my query
Thank you for your kind words about your positive experience with Ling! Your satisfaction is our priority, and we aim to continue providing stellar service. We're here to help make your ecommerce accounting a breeze!
We love working with the team at A2X. They have made it much easier to pull reports from the different platforms and organize our bookkeeping. We are so glad we found them when we did and recommend them to others!
Home and Country USA - we love working with you! Thank you for the kind words! We truly appreciate your support and recommendations. You know where to find us - we’ll always be here to help :-)
Couldn't be happier as a shopify operator and my accounting firm is very pleased as Quickbooks Plus users. The only time we had an issue we contacted support and got a response right away. Ling Lee from A2X took great care of us and I'm confident in their team and this solution going forward.
SAMi - we’re happy A2X makes you happy! Ling is an amazing team member and we’re thrilled that she took great care of you! We appreciate your support and kind words :-)