Recensioni (360)
Restringi
-
In base alla valutazione
Thank God I found A2X!
They have been amazing, Jessica in particular. There software does what it says it does on the Tin. I was using Amaka. Their Customer Service was poor to mediocre at best. When I looked further into their software it was not what it seemed. Links kept breaking, and it brought in transactions that it should not have. Reconciliation was a nightmare and there for VAT calculations was all wrong. You can't afford to muck this stuff up.
A2X held my hand through the entire onboarding process and more. I have Xero, Shopify and Amazon and also use PayPal as a payment gateway and sell all around the world so quite complicated really.
For the extra £20 per month I was super happy to have upgraded to the support service as it has proved invaluable.
I seriously could nt recommend them or Jessica enough.
Thank you for your most kind words, Michael! We're thrilled to hear that Jessica and our software have been a lifesaver for your e-commerce accounting needs.
We understand the importance of accuracy when it comes to your finances, especially with multiple platforms and global sales involved. We're glad we could step in and provide you with the support and reliability you deserve.
Our team is dedicated to making sure that your onboarding process is smooth sailing and that you have all the help you need along the way.
Your recommendation means the world to us and we look forward to continuing to exceed your expectations. If you ever need anything, don't hesitate to reach out - we're here to help. Cheers to accurate accounting and stress-free reconciliations!
A2X saves me SO much time every month. My accountant has remarked how helpful the tool is. E-commerce bookkeeping is surprisingly complex, even for a small, simple business, but A2X makes it so much easier. Highly recommend. Their support team is always fast and helpful too.
Thank you so much for your fantastic review! We're thrilled to hear that A2X is saving you time and impressing your accountant. E-commerce bookkeeping can definitely be a headache, but we're glad to smooth it all out and make it easier for you.
Our support team is always here to help too! Keep up the great work with your business, and don't hesitate to reach out if you need anything.
I have been looking for an app to integrate my Shopify to QBO and have accurate, organized books. A2X does just that. I was nervous about the mapping and initial set-up, because I have used other apps that have caused major problems, but this was mostly straight forward to implement and everything looks good in my reports. Their customer service team helped walk me through setting up the paypal and shop pay gateways. They are fast to respond and helpful. Happy I made the decision to work with A2X.
Thank you for the kind words! We're so thrilled to hear that A2X has been a game-changer for you in integrating your Shopify to QBO and keeping those books neat and tidy. We totally get the stress around mapping and set-up, so we're stoked to know it was smooth sailing for you.
Our team at A2X is dedicated to making sure our customers receive the best assistance possible and we are glad to hear you received the support you deserve.
We're super happy to have you on board with us at A2X and we can't wait to keep impressing you with our top-notch service and software. If you ever need anything, just give us a shout!
The app works well in seamlessly booking our transactions into Xero. In the instances when it breaks, the A2X support team has been incredibly helpful in helping us resolve the issues.
Thank you so much for your review! Accuracy is key, and we take pride in delivering reliable data that you can trust. While we strive for seamless transactions, we understand that hiccups can happen, but we are dedicated to ensuring that they are resolved quickly and efficiently. Your satisfaction is our priority, and we truly appreciate your continuous support.
I have just started using A2X for our shopify to xero interface and I am very impressed with the way the application is set up and its ease of use.
The 5 stars is very much driven by the amazing support team. They have been on hand to guide me through any issues with in depth guides and "how to" videos. Equally impressive is the speed of response from the team, literally a few minutes.
A great start and i can see that this product is going to simplify our accounting processes dramatically.
Wow! 🌟 Thank you for the glowing review! We are thrilled to hear that you are impressed with A2X and that our support team has been able to provide you with excellent and super responsive assistance.
We strive to provide not only a great product but also the top-notch support to our customers. It's fantastic to hear that you have experienced this firsthand.
Thank you for choosing A2X and we'll be by your side, if you'll need any assistance :) Cheers to simplifying accounting processes!
The A2X product and their team is awesome! I've been doing ecommerce since 1994 and have both helped other companies and built my own to transact multiple billions of dollars in ecommerce. In the early days we built all our own tools and connected everything with our own code. Today, it's all about selecting existing apps and plugging them in. Usually much easier, but not always. If something is broken, you can no longer access the code and just fix it. THAT is where great companies such as A2X come in...They will walk you through the set up, and if something doesn't work their team is quick to respond. FURTHER, well designed tools like A2X "aggregate" shopping cart transactions so you are not cluttering your financial system with every single transaction. Not all middleware/connector apps do this! This becomes increasingly important as your company grows. Turn it on. Plug it in. Go! Ecommerce simplified! - Andy
Wow, Andy! Your extensive background in ecommerce truly speaks volumes about your expertise. You are the Wizard of ecommerce, doing int since 1994!! Impressive! It would be so interesting to hear your stories of how it was done back in the day.
A2X was founded in 2014 by ecommerce business owners on the simple premise that "ecommerce accounting shouldn't be this hard".
The "aggregation" feature you mentioned is indeed a game-changer. With A2X, you can streamline your financial reporting without cluttering it with every single transaction. We understand the need for efficiency as your company grows, and we're humbled to have played a part in simplifying your ecommerce experience.
Thank you once again, Andy, for your adventurous spirit and taking the time to share your feedback. We're thrilled to have you as a customer and we look forward to continuing to support you on your ecommerce journey. Turn it on, plug it in, and let's simplify ecommerce together :)
So long as the features do what you want them to do, the most important aspect of a piece of software like this is the customer support, and A2X really impressed me with their service. Getting financial data all hooked up properly isn't a straightforward thing, even with really good software and plenty of experience.
Elspeth especially was an absolute breeze to work with, super responsive, knowledgable, and made me feel like she genuinely wanted to help. When we hit a complicated snag, she even suggested we hop on a call so I could screen share and try to fix it together—which we did!
I tried a competing integration before this, and even though they had a few features I liked that A2X didn't have, their support was slow and not particularly helpful.
So far, the software is working well, and I'm confident that if anything goes awry, I'll get the support I need. Highly recommended.
We couldn't agree more that customer support is a vital aspect of any software, especially when it comes to getting financial data all hooked up properly.
We understand that it can be a complex process, even with top-notch software and experience under your belt. That's why we're thrilled to hear that Elspeth provided you with exceptional assistance. She is truly a gem, and she always goes above and beyond to assist customers.
Thank you once again for your kind words. We appreciate your trust in A2X, and we look forward to continuing to meet and exceed your expectations.
Overall, this app works well and performs the tasks we need it to perform. There are some small hiccups with the user interface, which would require involvement from the A2X support team to resolve (mostly surrounding updates to users and/or transferring information between users). However, I give them a resounding 5 stars because their customer support goes very far above and beyond for their customers. Not only did they help me, but they made suggestions on how to save money and best utilize their platform. If you run into an issue, their customer support will go miles to make things right. I would highly recommend for that reason alone, plus their product fulfills our business needs.
Thank you for the 5 star review, Gut Food! We're happy to hear you had a fantastic experience with Ling - we strive for a gold standard support and love to go above and beyond! We'll be here when you need us :)
A2X is genius and the team members are very supportive. While I investigating the difference in clearing account, I also found some misallocated bank transactions that happened from last financial, feel so good that I can solve them right away with our tax accounts. While I having questions, the support team can always support me with the very useful information and clues.
Thank you so much for your genius review! We are thrilled to hear that you find our A2X product to be a game-changer and that our team members have been supportive throughout your journey.
We take great pride in our support team, and we're delighted to know that they have been able to assist you with valuable information and clues whenever you have had questions. Providing excellent customer support is a top priority for us, and we're glad that we have been able to meet your expectations.
Thank you once again for your kind words. It means a lot to us to receive positive feedback from satisfied customers like you. If you ever need any further assistance or have more questions, please don't hesitate to reach out. We're here to support you every step of the way.
A2X is an indispensable tool if you have high volume of online sales, I couldn't go back to processing the settlements in excel. The cost feature has been very helpful too. The data is reliable and it's processed in a timely manner. Their support team is very responsive, and most issues are resolved the same day. I highly recommend this service for the software and the support.
Thank you so much for taking the time to leave such a positive review of our product! We truly appreciate your feedback and are delighted to hear that our tool has been instrumental in streamlining your online sales process.
We absolutely understand the challenges of processing settlements in Excel and the time-consuming nature of it. Therefore, we designed A2X to offer a seamless and efficient solution, enabling you to focus on other aspects of your business. We place highest importance on providing accurate and reliable data to ensure your financial records are always up to date.
Your feedback means the world to us! We strive to deliver not only top-notch software but also exceptional support. It's lovely to know that we're hitting the mark on both fronts.
We are grateful to have you as a valued customer, and we look forward to continuing to meet and exceed your expectations.
