Avaliações (295)

Avaliação geral
5
Pontuação por nível de classificação
  • 95% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
16 de julho de 2024

Shopify is a great e-Commerce platform that does everything we need it to do... EXECPT... transfer all the payments and fees for all the sales and payment channels into our Xero accounting software. This is where A2X come in. It takes all of those transactions and put them in their right place in our Xero accounting software. It really does do all the heavy lifting for you. Plus the support is 5 star as well. What ever the issue their friendly and knowledgeable people are only too please to put back on track.

theskinnyfoodco
Reino Unido
4 months usando a aplicação
Questão respondida por A2X Software Limited 23 de julho de 2024

Thank you so much for your fantastic review! We love that A2X streamlines your ecommerce accounting 🎉 Our team strives to provide gold standard support, so we're thrilled that you've had a 5-star experience with us! We'll be here when you need us :-)

10 de julho de 2024

This is a great product. One of the best parts about it is the customer service. Whenever something needs attention, the customer service team responds promptly and will troubleshoot until there is a resolution. Highly recommend.

RIA Eyewear
Estados Unidos
Almost 4 years usando a aplicação
Questão respondida por A2X Software Limited 12 de julho de 2024

Wow - thank you for the awesome feedback, RIA Eyewear! We're thrilled that you love our product, and we're especially grateful for your kind words about our team. Providing gold standard support and ensuring everything is resolved is what we're all about! Your recommendation means a lot to us. We'll be here when you need us :-)

25 de julho de 2024

I would like to commend the entire team at A2X for their outstanding service. We have been using their services for a few years now, and the onboarding process was the smoothest experience we've ever had with an app company. Since then, whenever we've had questions—often due to our own lack of knowledge—the team has been consistently patient and responsive. They are always quick to clarify any confusion, whether through email or screen shares, and do so with a cheerful and nonjudgmental attitude. Their professionalism and support have been invaluable to us.

Tandy Family Charitable Foundation
Estados Unidos
6 months usando a aplicação
Questão respondida por A2X Software Limited 28 de julho de 2024

Thank you so much for the glowing review! We are dedicated to ensuring that our customers feel supported and valued every step of the way. Your kind words serve as a great motivation for us to continue providing excellent service and assistance to all our valued users.

Thank you for choosing A2X and we look forward to continuing to provide you with outstanding service for many years to come!

24 de junho de 2024

This app has given our business so many struggles, different support team members giving us totally different answers was frustrating. We finally landed on Victoria Port. She was absolutely wonderful to work with and explained everything perfectly! After we thought we had it all down and ready to go, she double checked and walked us through everything once again to make sure we were all set. You can tell she is not only amazing at her job, but she cares about it and our business. Thank you Victoria Port!

Baxter’s Winery & Vineyards
Estados Unidos
5 months usando a aplicação
Questão respondida por A2X Software Limited 3 de julho de 2024

Thank you for taking the time to share your feedback with us - we truly appreciate it! Victoria is indeed an amazing team member and we love to hear that she provided a smooth experience with her expertise! Please feel free to reach out whenever you need us - we are happy to help :-)

15 de julho de 2024

Brilliant app, saves me creating lots of sales invoice in sage. Received brilliant fast support from Lana today. Thank you Lana. Thank you A2X.

Smell Away Ltd
Reino Unido
Almost 3 years usando a aplicação
Questão respondida por A2X Software Limited 16 de julho de 2024

Thank you for the glowing review, Smell Away Ltd! We love that A2X saves you time. We also love to hear about your brilliant experience with Lana - she is amazing! We're here to assist with any more questions you may have :-)

19 de junho de 2024

I recently had the need to utilise the one-on-one live service with a A2X consultant. I had a 30 minute call with personalised service to correct some in-house errors in the taxes and mapping. Will was extremely helpful & suggested some better avenues to track our payouts and reconciliation options. I really appreciated the intense attention to ensuring that our accounts are now on track & his cheerful professionalism. This is a very good platform with personalised professional assistance. I would definitely recommend this app!

Sanuk Australia
Austrália
Over 2 years usando a aplicação
Questão respondida por A2X Software Limited 3 de julho de 2024

Thank you for sharing your excellent experience, Sanuk! Will is a brilliant team member and we’re happy to hear it was a valuable support call! We appreciate your support - we’ll be here when you need us :-)

30 de agosto de 2024

If you have a large Chart of Accounts, it takes a while to set up - but it is well worth it. The detailed allocation of transactions to individual accounts saves large amounts of time - particularly if you use multiple payment gateways in Shopify. And the support is very responsive. They answer most questions quickly and never hesitate to explore more complex questions.

MOSS & SPY
Austrália
6 months usando a aplicação
12 de junho de 2024

Response from customer service was almost instant, and the problem I had was sorted out very quickly and efficiently. Even the follow-up email was right on the money!

Muse Art Gallery
Nova Zelândia
About 3 years usando a aplicação
Questão respondida por A2X Software Limited 3 de julho de 2024

Thank you for taking the time to share your feedback with us! We love to hear your experience and the follow up was right on the money! Cheers to quick and efficient ecommerce accounting!

19 de julho de 2024

I highly recommend A2X. It is a great software to automate your sales and save heaps of time. A big plus is the exceptional customer support. They are quick to respond and set up a meeting to review anything that needs to be reviewed and the support staff are incredibly knowledgable. I've worked with Manuela several times and she always hits it out of the park. Thank you!

PanaracerUSA
Estados Unidos
About 2 months usando a aplicação
Questão respondida por A2X Software Limited 23 de julho de 2024

Thank you so much for your glowing recommendation 🌟 We're happy to hear that A2X's automation has saved you heaps of time! Manuela is indeed an amazing team member - we love to hear that she was a great support! If you ever need further assistance, please don’t hesitate to reach out :-)

24 de junho de 2024

A2x support is over the top amazing. Without jumping through hoops, you end up with a true expert. The program itself is easy to use and takes so much work out of the process.

Stained Glass Express
Estados Unidos
10 months usando a aplicação
Questão respondida por A2X Software Limited 3 de julho de 2024

Stained Glass Express - thank you for the over the top review! We’re happy to hear our support team provided an expert experience. Cheers to automated and efficient ecommerce accounting!