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I've been a user of A2X for about a year now and previously just used the Shopify to Xero integration. I recently decided to make the upgrade to also have the PayPal to Xero integration set up, to cut down on manual end of month reconciliation across multiple currencies with the FX variances between PP & Shopify being a bit painful.
I had my complimentary 1 hour onboarding meeting with Nicole from A2X and the experience was 11/10. Super friendly, helpful and patient (actually put in the time to teach and help me understand instead of rushing through things, whilst still making the most of the time), achieved all the set up I needed and I've just been finalising the implementation and so far I'm very impressed. All her explanations were incredibly clear and instead of an awkward onboarding meeting it felt like chatting with an old friend (not your average onboarding experience). The software is also very dynamic to adapt to new scenarios and truly does make it so much easier on the end user. Thanks so much Nicole - I really appreciate it.
WOW. I am so glad I found A2X. The integration between Shopify and Quickbooks was super easy and straight forward. Their support team is incredible too. They are super responsive and will jump a call to walk me through my questions/concerns. 10/10 recommend if you have a Shopify store. The Quickbooks Shopify Connector app is AWFUL, lol.
The help I received from Manuela was outstanding. She answered all questions and explained how A2X works with Shopify. This program will save me hours of work each week!
Huge thanks to the A2X support team, especially Anas! My issue was resolved super quickly and efficiently. Fantastic service.
Good App and easy to adapt to. There's a few details to get used to with mapping and clearing accts but very helpful and reduces time to clear books! Nicole has walked me through items to get me up to speed! thx
Such a lifesaver when it comes to ecommerce bookkeeping. Reconciling my sales channels used to take forever, but A2X makes it so easy.
Many thanks to Ana who has been super helpful regards a query and subscription question today. Thank you Ana!
Carla, Good Wash Day
Online assistance provided by Anas was invaluable, prompt response and excellent service through to resolution. Further help offered for our issue so hopefully will be resolved. Highly recommend for customer support.
They have helped me several times with things I just could not get a clear understanding on. They are very patient and work with you until your issue is resolved.
I confess that adding A2X was a bit nerve wracking, but trying to handle the Shopify payouts is a nightmare. So, I went all in.
What has impressed me the most is the customer service. They are there when you have a concern; right there in Chat. Not a robot, not artificial intelligence, a real person.
Right here, I'm in.
