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I have been using A2X for the past few years, I like that is an automatic solution to the annoying manual accounting of shopify transactions. Do be careful if you are loop - shopify; they don't necessarily speak the proper accounting language to each other which can cause differences in your accounting (specifically in pending payments) and how A2X records them; without an accountant/bookkeeper that understands the back end of Shopify/loop you're screwed. I will be honest I have been disappointed by MOST of A2X's support people - I have been trying to figure out my loop-shopify woes for a while, and most support people gave me run around, solutions that weren't the right solutions etc. FINALLY I got a rep that actually knew what she was talking about, she knew the shopify-loop woes and was finally able to help me properly work through them... So if it wasn't for Manuela Abrams, I likely would still be pulling my hair out with my 'outage' in pending payments. Also -- if you need help and you feel like the normal support people suck -- try to request Manuela Abrams - she knows her stuff (and her accounting principles!). So this review is more for Manuela 10/10 -- a2x pre-manuela 4/10 -- a2x after Manuela 8/10. Manuela deserves a raise and a promotion! (but please let her help me going forward lol).
Great customer service. The app is sometimes glitchy with saving new costs, but they're service department is very helpful, friendly and available!
Thank you so much for sharing your feedback with us. We're thrilled to hear that you had a great experience with our customer service team! 👏
We're sorry to hear about the glitches you encountered with saving new costs on the app. Rest assured, we're constantly working to improve our software to ensure a seamless experience for all our users.
In the meantime, we're committed to providing friendly, helpful, and available support whenever you need it. Thank you for choosing A2X - we appreciate your business!
This is a great app that saves a lot of time. The integration into QBO has allowed for fast and easy recons. I know that everything is hitting the correct account. Reconciliations are a breeze as well.
Really has helped me keep track of my expenses. Would be a mess without their service and great customer service!
Great integration with Shopify and Xero. Made things simple for me and my accountants. For a micro-business it's a little expensive, but worth it for the time saved.
I used this app for Shopify for my clients, this is very user friendly and giving more accurate results while matching Shopify payments and save my time a lot ,If this is work same like matching Shopify payments for other payments portals like Sezzle, Stripe, PayPal ,After pay for other portals it's importing net order value only if it's importing with fees and match that amount for other portals that would be great
This app is much quicker and more cost-effective than using man hours to do the same tasks. Customer support helped me get things set up and trouble-shoot; easy to get in touch with a real person when you need help.
A good app for shopify integration with Xero. It does require some management but saves time in the long run.
Saves a lot of my time in imputing sales. Only issue is with monitoring stock, as amazon sales only go through twice a month or so. So I need to manually adjust each week when I do my stock reconciliation.
A2X is a great app that makes it much easier to record sales properly into my accounting system, which in my case is Xero. I never have to worry that refunds, fees, and other special cases are taken care of correctly. Customer service is very responsive and helpful. I will say I tried the COGS addon but didn't make sense for my business, not to say it wouldn't for others.