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I recently installed an enhanced MRP software integrated with QBO. As a result, I needed to upgrade the e-com revenue software and add functionality to reconcile Shopify and Amazon transactions into QBO. I did an extensive review of several software products. The assessment included many questions to A2X, mainly via their incredible messaging system which was VERY helpful. I decided to purchased A2X because I felt that it had, by far, the best functionality.
The installation and mapping of A2X was very straight forward. But at first, I was having trouble getting the reconciliations to work, so I was a bit spectacle. Then I had the onboarding call and in 30 minutes they unlocked the full potential of the A2X functionality.
A2X has created a truly remarkable software product. The reconciliation process is a complete game changer for our company. A2X is going to save us many hours of time each month! The A2X support, using the messaging system, is very good at promptly answering any ongoing questions, of which I have had few!
I’m so happy with my decision to purchase A2X! I strongly recommend A2X as a total solution to tracking and reconciling e-com revenue transactions.
I have used A2X in the past, and decided to give it another shot because of the ability to map to accounts rather than only to Products/Services like many similar softwares require, which creates issues and unneccessary complexity for our business.
I am SO happy that I did, I have seen many huge improvements with the software functionality and the UI/UX is by far the best of the many that I have tried for a variety of businesses.
What stands out the most is the Customer Service - the Support Bot is pretty spot on, but when it isn't or when I need more customized help, the team is always quick, helpful, and super kind. Definitely an A2X user for life now and have recommended it to several other accountants since doin the most recent implementation.
I was having trouble transferring access to this handy tool after an accountant left, and initially just tried to do things myself because I rarely have an experience with support that is anything more than frustrating. When I hit a wall, I clicked the icon in the lower right of the site, got routed to Kim through their AI assistant, and she helped me resolve the issue even though it required a couple days to get all the way there. Restored my faith in humanity.
A2X save us HOURS worth of manual reconciliation of our 9 figure business. It is worth the cost 100 times over. If we run into any issues the team is there to help within minutes.
Awesome support from Ling and the team A2X. Thank you
A2X is incredible. Very detailed, very helpful customer service. We could not do this without them. They are extremely knowledgeable and professional. If you are a new business, don't cut corners with this. We tried to use the QB integration for retail sales and it was a mess. Once we added A2X it was so clean.
I was sort of skeptical of allowing software to post to quickbooks for me, but honestly this software is very detail oriented and creates really clean journal entries and was super simple to set up! But, where they really shine is their customer service! They are always available and have an incredible support team that seems really knowledgable about both accounting AND the software. Truly refreshing to get this type of amazing support!
Super easy to get A2X set up! It's helpful to be able to review the journal entries before sending them to QBO. I like that the revenue and COGS are in separate transactions. The resources and support have been fantastic!
Anas was very knowledgeable and helpful in assisting me today and he is a good person to have representing your company.
Good service, always attentive to solving problems.
