Avaliações (283)

Avaliação geral
5
Pontuação por nível de classificação
  • 94% das classificações são de 5 estrelas
  • 4% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 1% das classificações são de 1 estrelas
15 de junho de 2023

Great product, once setup it saves so much time/makes life a lot easier! Customer support is amazing..easy 5 STARS!!

Redline Finish
Estados Unidos
11 days usando a aplicação
Questão respondida por A2X Software Limited 10 de agosto de 2023

Thank you for your review. We love hearing of 5-star experiences and we're super happy to hear our Customer Support team has been amazing. Thanks again, we greatly appreciate feedback like this :)

23 de setembro de 2021

I used this app for Shopify for my clients, this is very user friendly and giving more accurate results while matching Shopify payments and save my time a lot ,If this is work same like matching Shopify payments for other payments portals like Sezzle, Stripe, PayPal ,After pay for other portals it's importing net order value only if it's importing with fees and match that amount for other portals that would be great

Baobab Clothing
Estados Unidos
8 months usando a aplicação
3 de março de 2021

This app is much quicker and more cost-effective than using man hours to do the same tasks. Customer support helped me get things set up and trouble-shoot; easy to get in touch with a real person when you need help.

Hands Up Education USA
Reino Unido
8 months usando a aplicação
20 de dezembro de 2021

A good app for shopify integration with Xero. It does require some management but saves time in the long run.

Positive Outlook Clothing
Reino Unido
8 months usando a aplicação
22 de setembro de 2021

Saves a lot of my time in imputing sales. Only issue is with monitoring stock, as amazon sales only go through twice a month or so. So I need to manually adjust each week when I do my stock reconciliation.

Lustre ClearSkin
Reino Unido
7 months usando a aplicação
4 de março de 2021

A2X is a great app that makes it much easier to record sales properly into my accounting system, which in my case is Xero. I never have to worry that refunds, fees, and other special cases are taken care of correctly. Customer service is very responsive and helpful. I will say I tried the COGS addon but didn't make sense for my business, not to say it wouldn't for others.

The Air-Pot Bros
Estados Unidos
7 months usando a aplicação
27 de agosto de 2020

I needed an app that would help me to connect to Quickbooks online, and to Shopify on the backend. A2X really helped me and was instrumental in tracking my various purchases and sales tax transfers over to Quickbooks. This is a great app--highly recommended!

Modern Soul Records
Estados Unidos
7 days usando a aplicação
2 de março de 2021

Works well for our use case. It does great with Shopify payments to Xero but I have not totally figured out Paypal and we removed Amazon Pay due to how it was showing in Xero. Very likely user error. We did have an issue with syncing stopping and customer support resolved quickly within 24 hours. I really appreciated the quick support.

LiftSupply
Estados Unidos
6 months usando a aplicação
26 de maio de 2021

This app ruined my full database, nobody on the chat could look into what the issue is, their software created several fake quickbooks accounts when we switched from trial mode, as the chat person and solution was useless, I booked a meeting this morning. I advised that I already have all the transactions in my accounts but they advised to do the payouts together which duplicated 5 months transactions, so all my P&L and Balance sheet is mucked up, and they advised me to delete them if it is a problem!!!!! I am talking about a week worths of work, financial damage as now I cant do my VAT return and will get a fine I guess if I don't spend EVERY MINUTE of my life with deleting their transactions myself!!! And they sent me a manual how to delete them, this company should get a fine and not be here!!!!

Silverprint Ltd
Reino Unido
6 months usando a aplicação
Questão respondida por A2X Software Limited 24 de junho de 2021

Hi,
Thank you for your review.

We are very sorry to hear about your unpleasant experience with our product and support team. We take all complaints and feedback very seriously, as they will give us the chance to improve and serve our customers better in the future.

We do stand behind our customers and our product 100%. This means that, if we did not meet our customer's expectations, then we wish to work closely to rectify that and make sure you feel confident with our product and our support.

We can absolutely understand how frustrating this must have been for you, and we wish to learn from it.

We would like to offer you 6 months of free subscription with A2X, which would include premium support, one-on-one onboarding calls to work on your account/s together and resolve any issues you had, as well as priority e-mail/call support. 

Please let us know if you would be willing to give us a second chance and our apologies once again for your unpleasant experience.

Kind regards,
A2X CS Team

Editado a 7 de janeiro de 2020

I was super excited to use this app as it was supposed to sync COGS and I can't find any QBO syncing apps that do that.

But really it does not. What it does, is it allows you to upload all of the costs for your products with a CSV file. So anytime you need to update a cost or add a new product, you have to update it A2X also. I'd rather just make a weekly or monthly COGS entry than deal with that.

On top of that, the template you're supposed to use links to the SKU. Well if you use the SKU as an address in your warehouse and not as a unique identifier than that does not help you.

*Update: I've got to up my rating to 5 stars just simply for the customer service. They're wanting to set up meetings with me to discuss how exactly they could develop the app to meet my needs. That's pretty awesome.

I did decide to go with another app and am already invested in using it. But, I will definitely keep A2X in mind for the future.

Earrings by Emma
Estados Unidos
4 days usando a aplicação
Questão respondida por A2X Software Limited 6 de janeiro de 2020

Hi Emma,

Thank you for leaving a review. Sorry to hear you have not found A2X helpful for Syncing COGS. Cost of Goods Sold is a feature in A2X that will calculate the total cost of the products you sell on Shopify for each settlement period and send the transaction to your accounting system so that you can correctly record the changes in inventory and cost of sales. This will give you an accurate view of your gross profitability and margins directly in your financial reports. COGS is only one of many features that A2X can offer you. A2X will ensure you bring in all the Sales and Fees, that will reconcile to the amount paid to you. I would be more than happy to get on a call with you to better understand the problem you are having with the COGS feature and to discuss how A2X can accurately automate your Shopify accounting.