A2X Sync for QuickBooks & Xero

Saves a lot of my time in imputing sales. Only issue is with monitoring stock, as amazon sales only go through twice a month or so. So I need to manually adjust each week when I do my stock reconciliation.

A2X is a great app that makes it much easier to record sales properly into my accounting system, which in my case is Xero. I never have to worry that refunds, fees, and other special cases are taken care of correctly. Customer service is very responsive and helpful. I will say I tried the COGS addon but didn't make sense for my business, not to say it wouldn't for others.

I needed an app that would help me to connect to Quickbooks online, and to Shopify on the backend. A2X really helped me and was instrumental in tracking my various purchases and sales tax transfers over to Quickbooks. This is a great app--highly recommended!

Works well for our use case. It does great with Shopify payments to Xero but I have not totally figured out Paypal and we removed Amazon Pay due to how it was showing in Xero. Very likely user error. We did have an issue with syncing stopping and customer support resolved quickly within 24 hours. I really appreciated the quick support.

Victoria Port onboarded me and she was awesome!

Really clever and simple system to use. Puts your mind at ease knowing that everything is accounted for correctly. The 2 members of staff I have dealt with, David (Sales) and Victoria (Vat specialist) have been superb. Victoria made everything so easy and is very helpful and kind. Would definitely recommend.

This app ruined my full database, nobody on the chat could look into what the issue is, their software created several fake quickbooks accounts when we switched from trial mode, as the chat person and solution was useless, I booked a meeting this morning. I advised that I already have all the transactions in my accounts but they advised to do the payouts together which duplicated 5 months transactions, so all my P&L and Balance sheet is mucked up, and they advised me to delete them if it is a problem!!!!! I am talking about a week worths of work, financial damage as now I cant do my VAT return and will get a fine I guess if I don't spend EVERY MINUTE of my life with deleting their transactions myself!!! And they sent me a manual how to delete them, this company should get a fine and not be here!!!!

I was super excited to use this app as it was supposed to sync COGS and I can't find any QBO syncing apps that do that.

But really it does not. What it does, is it allows you to upload all of the costs for your products with a CSV file. So anytime you need to update a cost or add a new product, you have to update it A2X also. I'd rather just make a weekly or monthly COGS entry than deal with that.

On top of that, the template you're supposed to use links to the SKU. Well if you use the SKU as an address in your warehouse and not as a unique identifier than that does not help you.

*Update: I've got to up my rating to 5 stars just simply for the customer service. They're wanting to set up meetings with me to discuss how exactly they could develop the app to meet my needs. That's pretty awesome.

I did decide to go with another app and am already invested in using it. But, I will definitely keep A2X in mind for the future.

We're using A2X to link our Shopify store to our Xero accounts. The COGS reporting doesn't link automatically into the costs held in Shopify, which is very frustrating, and it also doesn't support category tracking. I'm surprised that neither feature was part of the minimum viable product for A2X as both seem like a basic requirement to me. Apparently the automatic link is under development, but there's no information from the support team on a planned release date. We're looking at other options now.

So long as the features do what you want them to do, the most important aspect of a piece of software like this is the customer support, and A2X really impressed me with their service. Getting financial data all hooked up properly isn't a straightforward thing, even with really good software and plenty of experience.

Elspeth especially was an absolute breeze to work with, super responsive, knowledgable, and made me feel like she genuinely wanted to help. When we hit a complicated snag, she even suggested we hop on a call so I could screen share and try to fix it together—which we did!

I tried a competing integration before this, and even though they had a few features I liked that A2X didn't have, their support was slow and not particularly helpful.

So far, the software is working well, and I'm confident that if anything goes awry, I'll get the support I need. Highly recommended.