Abandon Aid

I installed the app and it showed me all the abandoned orders and when a reminder email was sent. However, I realized after testing it out that the emails weren't being sent. After contacting Coolence, and working with them, they fixed the issue ASAP. Their response times are great! Everything works smoothly now and I hope to recover some abandoned sales with their help!

It was 1am and I had a question about abandoned orders. I went on Coolence's website and clicked chat. James literally made a database change and product improvement as a result of my feedback--before the end of the chat!

Seriously amazing customer service.

super easy to use and customize
a great way to increase sales
i love it!

Does what it says it will do and does it well.

Hands down, one of the best apps on Shopify. It's simple, easy to use, and it isn't bloated with features that I won't use. Great customer support as well.

I don't think you can get better than this.

Super easy - Past clicking the install button, all you have to do it edit the email you want to go out. We recovered an order in the first 24 hours. What a fun app to add to your store. Did I mention how easy it was ?

I love that the email is totally customizable, and so simple to set up. I think I might actually be looking forward to an abandoned cart, just to see it in action! ;)

Very clean and easy to use interface. My questions were promptly answered via live chat. Great service!

Coolence saves the day!! James answered my support chat in less than 3 seconds, made a fix (cosmetic) and had us on our way to ANOTHER recovered order.

Coolence = MONEY .

App has been great so far. Recovered about 1 a week and had for 3 weeks