Arvostelut (66)
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Luokituksen mukaan
The plugin works as expected, and the customer support was very helpful. I had a small issue, and their team responded quickly and guided me through the solution.
Great experience with Sachin G Kulkarni. He helped me get an accessibility statement on my Shopify website and was very knowledgeable about Shopify's integration. Additionally, he answered all of my questions regarding accessibility features and was able to share informative articles with me regarding my questions. He was on time for the call and was very respectful. Definitely recommend working with this company.
Don't even consider this app! We have been using all kinds of Shopify apps for over 10 years and this is the worst app and app support I have ever seen.
They can not do the simplest thing which is to automatically charge our Shopify account every month for our usage. They send me an email saying that our subscription renewal has failed, I go to the app to refresh payment method, I have to click at least 10 buttons to update our payment only to see that there is an "error". Then I reach out to the tech support team, it takes about 5 emails to communicate the issue to them and what is their solution? "Set up a video conference with us"?! So, now I need to do a video conference to fix the issue of your glitchy app?
No, thank you.
We did our best to support you over an email and when things didn't work out, we ask you to schedule a meeting request with us to help you to resolve this issue faster.
However, you prefer to avoid getting on a video call. It's easier for us to assist further with a video call. If you change your mind at any time, we are happy to support you.
We start with email support, if things don't work we ask for a video call. That's how we are committed to supporting our customers.
The app is not glitchy, sometimes subscription fails for various reasons.
Anyway, we did our best to support the customer via all possible channels.
We installed this app to provide accessibility and also prevent lawsuits claiming accessibility problems. App works great. Easy to install. And when I had issues, Sachin was quick to resolve and went to great extents to help me. 10/5 stars!
Thank you for your support. We are able to grow because of customers like you. I thank you for your patience during our support chat session.
We are always happy to help you.
Need to be compliant and after testing a few other apps, this was the easiest to setup and most cost effective. Definitely recommend this app. Also, customer service was quick to respond!
This app is a great and affordable option for accessibility, which is so important! I would highly recommend it to other Shopify store managers.
Very good customer service, very fast response team. Sachin was a great help, and solve / fix issues for you.
Super amazing customer service. No stress - easy to understand! Customer service rep was very easy to understand how to create pages ect.
The app was recommended by a friend and since we installed it works very well never had any issues. We are happy to recommend this app.
I haven’t had any issues with this app. Today, we need to be ADA compliant and this seems to get the job done. As with anything, it costs money, but why shouldn’t the people who created it get paid? I have been very happy with it so far, no ads have popped up, I renew it when the time comes and don’t allow my service to lapse.
