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App was overpriced but worked, one day it didn't and Sachin was so rude and offered no support. I decided to remove this app from my two stores in favor of a company that can understand basic English requests. I even warned Sachin I would do that and he was so smug he didn't even reply. Avoid this company at all costs.
Good app for making sure your site is compliant to accessibility standards
Don't even consider this app! We have been using all kinds of Shopify apps for over 10 years and this is the worst app and app support I have ever seen.
They can not do the simplest thing which is to automatically charge our Shopify account every month for our usage. They send me an email saying that our subscription renewal has failed, I go to the app to refresh payment method, I have to click at least 10 buttons to update our payment only to see that there is an "error". Then I reach out to the tech support team, it takes about 5 emails to communicate the issue to them and what is their solution? "Set up a video conference with us"?! So, now I need to do a video conference to fix the issue of your glitchy app?
No, thank you.
We did our best to support you over an email and when things didn't work out, we ask you to schedule a meeting request with us to help you to resolve this issue faster.
However, you prefer to avoid getting on a video call. It's easier for us to assist further with a video call. If you change your mind at any time, we are happy to support you.
We start with email support, if things don't work we ask for a video call. That's how we are committed to supporting our customers.
The app is not glitchy, sometimes subscription fails for various reasons.
Anyway, we did our best to support the customer via all possible channels.
We need to be ADA compliant this works for us. They charge via traffic and while we get that, it could be easier to figure out ones cost comparable to our traffic. But this is a small suggestion and happy with it otherwise. I recommend it!
I haven’t had any issues with this app. Today, we need to be ADA compliant and this seems to get the job done. As with anything, it costs money, but why shouldn’t the people who created it get paid? I have been very happy with it so far, no ads have popped up, I renew it when the time comes and don’t allow my service to lapse.
I have been using this app for 3 years and it hasn't given me any problems to date. A customer recently reported to me that he/she received a delivery confirmation message that I sent. This message informed the customer that the app was "probably" not active on my site. In my opinion such messages exposed the me , as app -customer to serious legal consequences, and I did not appreciate it. Fortunately, the person in the chat, connected to the app, proved to be very cooperative. Anyway, to me this mean that the subscription expiration information process must be reviewed
We installed this app to provide accessibility and also prevent lawsuits claiming accessibility problems. App works great. Easy to install. And when I had issues, Sachin was quick to resolve and went to great extents to help me. 10/5 stars!
Thank you for your support. We are able to grow because of customers like you. I thank you for your patience during our support chat session.
We are always happy to help you.
Need to be compliant and after testing a few other apps, this was the easiest to setup and most cost effective. Definitely recommend this app. Also, customer service was quick to respond!
It's brilliant application for Compliant and AODA accessible.
Excellent service, Communications are exceptional.
I've a issue with App and happily say, the very next day support team given solution. Professionalism, expertise and excellent service by Hikeorders made the entire process comfortable and a pleasant experience. 5 STARS to him.
The app was recommended by a friend and since we installed it works very well never had any issues. We are happy to recommend this app.