AE: Order Editing & Upsell

This app is a great choice for people looking for an order editing solution at an accessible price. We started with the free plan for a while and then jumped to the paid one but frankly, the additional features and priority support have been worth every penny.

Account Editor has been a game-changer for my store. It empowers customers to edit their own orders, which not only improves their experience but also significantly reduces the number of support tickets we receive. The ability to save customer tickets has also helped us streamline our internal processes and provide faster, more efficient service.

One of the standout features for us has been the ...

I explained what we needed to be updated on our Shopify website. They responded quickly and clearly on the terms, what will be done, and pricing. They completed the tasks within the time they specified and communicated effectively throughout the entire project. I will keep their information for future updates if needed.

Our customers love the convenience of making changes to their orders, whether it's updating their address, adding new products, or any other changes. This flexibility has not only enhanced the customer experience but also significantly reduced the number of support tickets we receive.

Initially, we used to receive a lot of order cancellation requests, which was time-consuming for our team to handle. However, with the new feature allowing customers to manage cancellations on their own, the number of support tickets has significantly reduced, saving us time and improving efficiency.