Reseñas (7)

Calificación general
4
Recuentos por nivel de calificación
  • El 57% de las calificaciones son de 5 estrellas
  • El 0% de las calificaciones son de 4 estrellas
  • El 14% de las calificaciones son de 3 estrellas
  • El 14% de las calificaciones son de 2 estrellas
  • El 14% de las calificaciones son de 1 estrellas
19 de mayo de 2023

The app doesn't work, is impossible to make a full backup. You always get a different error.
When you contact customer support asking for a refund or help, they don't respond, UNTIL you leave a review. When they see the review automatically contact you, extorting you, saying that will refund if you change the review. In my case, because I didn't do it, they don't respond anymore. Be careful, already file a claim with shopify.

digitalblacksheep
Estados Unidos
4 meses usando la aplicación
ArenaCommerce respondió 20 de mayo de 2023

We deeply apologize for the inconvenience and frustration you have experienced with our app. We understand that you have been actively seeking assistance and a resolution for the issues you encountered. It is important to us that we address your concerns promptly and effectively.

We want to assure you that our team reached out to you a few days ago and provided you with a direct phone number for further communication. We genuinely want to understand the problems you are facing and work towards a solution together.

We apologize if there was any miscommunication or if our previous attempts to contact you were not successful. Your feedback is extremely valuable to us, and we are committed to providing the support you need.