Acquire is a unified customer engagement platform that brings all communication, interactions, channels, and tools under one roof. With Acquire, teams are able to respond to customers instantly using live chat, chatbots, cobrowse, video and voice, email, SMS, and more — all from one simplified dashboard.

Unified Dashboard for Customer Experience

• Capture every customer interaction, and never lose sight of your customers again
• Interact with shoppers across all digital touchpoints from one dashboard
• Reduce waiting time & increase resolution time
• Watch all activities of a customer in a single, easy to view timeline
• Get Acquire Live Chat installed to your store without any coding

Personalize Communication Across All Channels

• Automate frequently asked questions with bots and knowledge base resources
• Communicate across multiple channels, including video call, email, chat, social media, phone, SMS, cobrowse, and more
• Allow customers to track their orders directly from within a chat
• Instantly direct to a live expert agent for niche queries

Data-Driven Sales and Support

• Personalize messages based on visitor behavior, demographics, device type, and more
• Meet your SLAs successfully
• Track chatbot reporting, knowledge base stats, agent performance, and usage of other tools

Integrates with Facebook, Twitter, WhatsApp, Line, WeChat, Viber, and more. Acquire also offers custom API integrations.