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Their support team has always gone above and beyond expectations when diagnosing unexpected issues that and helping our team understand how to use their product most effectively. My one wishlist feature would be some sort of A/B testing that would allow us to measure the impact of address validation on checkout.
Osmand was really helpful in answering all of the questions I had! Great customer service and very knowledgeable in all things about the app.
The pricing structure based on overall order volume doesn't make sense. Uninstalling it now.
Thank you for sharing your thoughts. At Address Validator Plus, we believe that merchants should only incur costs when they are generating revenue. That's why we've structured our pricing to charge for validations only on orders. This approach ensures that costs fluctuate with your sales volume, avoiding a fixed, recurring fee during slower business periods.
We truly appreciate having had the opportunity to serve you over the past few years and wish you and your business every success in the future.
The app simply does not work. I have two main things set which are to make sure customers include a house number and to not allow a address to be over 40 characters. This app is still charging me money and is not doing these things.
There is a bug in its notification system, and as sellers, we cannot receive notifications when there is an order with the wrong address - even if we have set it up accordingly.
We have contacted the developer twice about this issue. Each time we contacted them, we received the notification email normally, but after a day or two, we no longer received the notification email.
We use an ERP system to process orders and it is important for us to be notified of address errors. I hope this review helps you guys improve your notification system.
Saves us a ton of customer service work.. great app. Support is immediate too. Highly recommend
the app has been installed for less than a week and we are already noticing a significant decrease in address issues. the customer service has been tremendously helpful and responsive. i would absolutely recommend.
This is one of the essential apps to have on any store. It silently works in the background to double check that all address information from customers is correct. They provide easy to choose from alternatives catered to the needs of your store for correct mailing option. Highly recommend it.
Very helpful and supportive team. Address Validator is working really good and is saving our time from calling customers and confirming their addresses.
Thanks for the 5-star rating! We are so pleased to hear that you find our team helpful and supportive. Glad to see you are enjoying the time-saving benefits of Address Validator. Please let us know if there's anything else we can help with.
Works well and as intended. It helps avoid shipping errors. Support is also fast and helpful. Recommended.