Recensioni (515)

Valutazione complessiva
4,2
Numero di recensioni per livello
  • Il 72% delle recensioni ha 5 stelle
  • Il 6% delle recensioni ha 4 stelle
  • Il 2% delle recensioni ha 3 stelle
  • Il 2% delle recensioni ha 2 stelle
  • Il 18% delle recensioni ha 1 stelle
Data modifica: 3 agosto 2023

AD ROLL DOESN’T WORK. DON’T USE IT! They sucker you into buying a membership that you can’t get out of. There are other free options out there that works a lot better such as Taboola (which is the same platform they use), AdWords, MSN Ads and more. I signed up because I was given an account manager that helped me manage my account and I thought she was going to make this easy. Well, she helped me ...

Sapo All Natural
Stati Uniti
7 mesi di utilizzo dell’app
AdRoll ha risposto 28 giugno 2023

Hello,

Tatiana here from the AdRoll Customer Support Team.
I wanted to express my gratitude for sharing your feedback with us.

I'm truly sorry to hear that the results of ...

Data modifica: 27 maggio 2016

SCAM At this best. They will keep your money that has not been spent. They make it very difficult to end the campaign - this is not the same as 'pause'. And harder to get a refund of unused funds. The funny thing is you don't even know what your un-used funds are.

Be Very Careful When You Use This Company - They Pre- Charge you and If the budget is not spent, you have to manually request to be ...

2dollarcable
Stati Uniti
6 mesi di utilizzo dell’app
4 gennaio 2018

Beware! DO NOT use this app, they refused to give me a refund after uping my daily budget without permission, claiming they can increase your daily budget by 20%. A representative contacted me to use their app, and it is the BIGGEST mistake I have made since opening my small store about a year ago. Guess what? My weekly paid in ads was $80 and jumped to $150 plus for 3 weeks (I mistook that they ...

Animefit
Stati Uniti
5 mesi di utilizzo dell’app
22 giugno 2020

Couldn't use this because they are pigs and make you spend 10k a month if you are a CBD company. Way to support small business. Ridiculous. So basically if you are a bunch of white tech dudes that raised millions you can advertise CBD vs a smaller profitable business. Way to go.

Lux Beauty Club
Stati Uniti
5 mesi di utilizzo dell’app
3 agosto 2023

I was very excited in the beginning, but then we come very disappointed. When I ask him for assistance and support. I am visually impaired after setting it up the next screens to control. The ads are not functional at all. I cannot click anything on the screen I told them for assistance that this is not in compliance they haven't even acknowledged, I don't know what it takes when pitch people ...

Citizens For Jorge Zavala
Stati Uniti
5 mesi di utilizzo dell’app
AdRoll ha risposto 8 agosto 2023

Hi George!

This is Rohini from AdRoll's Customer Support Team.

Firstly, I'd thank you for taking the time to share your feedback regarding your recent experience with us. We ...

Data modifica: 17 ottobre 2018

Update 2:
The individual in charge of Shopify integration reached out to me and offered a $100 credit. So we turned the campaign back on and surprise - there's no credit. They billed me again. Incredible that they can continue to defraud Shopify customers and Shopify allows them to still be listed in the marketplace.

Update:
The outsourced customer service team is very difficult to work with, ...

Jackies Chocolate
Stati Uniti
5 mesi di utilizzo dell’app
1 agosto 2016

I rarely take the time to write reviews, but this is definitely one of the worst-created platforms I've seen lately. It often doesn't work on my browser (chrome), it's incredible buggy, and often counter-intuitive. it's the only product where I will use a different browser to make things work, and something else will break. It never works the way I want it and in the meantime, the live chat ...

Capehorn
Stati Uniti
4 mesi di utilizzo dell’app
Data modifica: 8 febbraio 2017

The absolute worst customer service of all time. PATHETIC
If you think this is an option for you my advice is to make sure you learn as much as possible from your account rep you have the first 30 days; take notes and make sure your tracking pixels are working because afterward you are totally on your own. The online chat cannot answer questions. They will create a ticket and not follow up. ...

Arbuckle Coffee
Stati Uniti
4 mesi di utilizzo dell’app
28 novembre 2018

Been using it for 4 months spend around $400 a day ($12,000 a month). It's far less effective then other ad retargetting systems. Google will get you a lot more traffic for $400 a day. With Adroll we get only 65-100 clicks a day were with google for $400 we got closer to 400 to 600 a day and a lot more coverage and conversion. The reporting basically reports anyone who sees the ad and buys ...

LeatherUp USA
Stati Uniti
4 mesi di utilizzo dell’app
5 dicembre 2019

Worst experience the second time, Not approved charges $$$ and never get money back, NO customer service support by phone. Don't use this app and this company!!!

Loyal Build
Stati Uniti
4 mesi di utilizzo dell’app
AdRoll ha risposto 9 dicembre 2019

Hello there,

This is Ewa from AdRoll's Marketing team.

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we ...