AdRoll Marketing & Advertising , 483件のレビュー
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Great for retargeting, great team, highly recommend.
Misleading. When I decided to give AdRoll a try, I only did so to check out its so-called FREE TRIAL. I later learned the FREE TRIAL was a lie as these people attempted to rip money from my credit card. When I confronted these people about it I was given stories that contradicted what I knew I read when I looked into AdRoll, to begin with.
We're now in a little fight as they claim I owe them for a service, despite the fact I know what I read said FREE TRIAL. Clearly, it wasn't free and it appears now I'm a victim of a SCAM. I was monitoring this very closely - but the shocker was learning AdRoll tried to take money from my c/c. This came as an unpleasant surprise. Thankfully, my c/c company blocked them and I have since taken this matter to the Better Business Bureau and highly-ranked review sites so people are aware of AdRoll's dubious practices. This is not a trustworthy company. Maybe they were once upon a time but this no longer seems to be the case. Now, I've seen the "screenshot" provided and the one I was shown still doesn't dismiss the fact what I read as a Free Trial isn't what I encountered as these people attempted to bill (and rob) me.
Hello there,
Thank you for taking the time to share your experience with AdRoll. I truly empathize with the frustration and disappointment you must be feeling. I sincerely apologize for any confusion and inconvenience caused.
I definitely understand that knowing unexpected charges can be unsettling, and I'm here to clarify the situation. Please know that the 'Marketing & Ads Plus' Free Trial has key benefits such as sending unlimited emails, connecting social ad accounts & managing them, and providing ad credits as well which can be applied to the web ad campaign spend. However, it doesn't cover the ad campaign spend and this information has been displayed on our pricing page here: https://www.adroll.com/pricing-build. Here's the screenshot: https://www.screencast.com/t/wvBMAoif
We charge for the campaign spend based on the assigned budget from your end while launching a campaign. I also want to assure you that our intention is not to mislead or engage in any deceptive practices. I genuinely regret that you felt this way, but we always strive our best to enhance our customer service experience.
With that said, I have sent an email regarding the charges to follow up in detail, please take a moment to check your inbox whenever you have time. I hope for the opportunity to regain your trust and demonstrate the quality of service that we are known for.
Thank you,
Rohini
We've been using AdRoll and the AdRoll app for 2-3 years and couldn't be happier with the integration, backend, and support we receive from our rep. We've been able to attain a $3-$5 ROAS over our time on the platform and it's been an integral part of our marketing mix. Our budgets have fluctuated between as little as $20 a day and as much as $200 a day. We definitely recommend them to anyone looking to grow their business.
Hi there,
We truly appreciate your kind words and are thrilled to hear about your positive experience with us. Thank you so much for the amazing review!
We always strive to deliver exceptional service and your feedback means the world to us. We take pride in providing excellent performance, and it's delightful to know that we've met your expectations.
Cheers!
Rohini
We have been using AdRoll for over 6 years, and we are very pleased with their performance. The app works great as well, and the retargeting of customers is extremely profitable and productive with us.
Their support is also outstanding. They have proactively set up meetings to review our campaigns to help us maximize our marketing spend. We are very happy with AdRoll.
Hello there!
Thank you so much for sharing your experience. It really means a lot to us!
We take great pride in delivering exceptional service to all our customers, and it's rewarding to know that we hit the mark with you.
If you have any queries, don't hesitate to reach out. We're more than happy to assist you. Once again, thank you for choosing us and for taking the time to share your thoughts.
Cheers!
Rohini
I installed AdRoll on one of my accounts and wanted to change it to another account but some issue came up. I contacted support and they worked relentlessly to fix the problem. Tatiana was giving me updates the whole way and we got the problem solved in no time.
The app itself is working great and easy to use. I will still explore more to get the most of it, but I was already impressed by the amazing customer service!
We have been using this app for a few years and are absolutely thrilled with the Adroll's team and how they have helped us. They make the process seamless for us, and we cannot recommend enough.
Hi there,
We're delighted to know that you had a fantastic experience with our support and are elated to know that we have been able to meet your expectations.
Providing excellent exceptional customer experiences is at the core of what we do. Please reach out to us if you have any queries, we'd be happy to assist.
Once again, thank you for choosing us and for being a valued customer. We continue providing you with the same level of excellent support.
Cheers!
Rohini
The onboarding process was very smooth, and their team has been actively involved with our campaigns since day one. I'm really surprised at how 'hands-on' they've been compared to other agencies/platforms.
The app works fine. We've had no issues.
After working with AdRoll for a few months, we've managed to regularly hit our performance goals. The app is great for capturing an overview of our weekly or monthly performance and we're easily able to determine the type of conversion, which is important for our internal reporting. Overall the app is easy to navigate and provides all the information our team needs.
Hi there!
Thank you so much for leaving us a wonderful review! We truly appreciate your kind words. At AdRoll, our goal is to provide the best experience.
Your feedback means a lot to us, and it reinforces our commitment to providing top-notch customer satisfaction. We're glad to know that we met your expectations and made a positive impact.
Once again, thank you for your glowing review. If you have any questions, please don't hesitate to reach out to us. We're always here to assist you.
Cheers!
Rohini
Update after AdRoll answer: Just proving this third party app recommended by Shopify is a scam. They claim I opted out to receive invoices which is something I never did and does not even make sense to have done. I have been working with Shopify and the app store since 5 years now and I have never had such issues and charges for an app we have never used: 80 USD per month! Unbelievable.
Be careful! This app is a total scam. There is NO free plan and if you uninstall it from Shopify store, they still charge you so you need to specifically cancel via their portal. Also, they DO NOT send invoices if you do not "tick" on a specific place in their settings so if you miss the payments in your account statement (like I did), they will continue charging you without giving you any notice even though you do not use their service at all. And no refund! I could not even run and test their service due to currency issues on their side. @Shopify, do you even read the feedback about the apps you offer on your store? I can see a lot of similar cases and no action taken neither by you, neither by Adroll.
Hi there,
Tatiana from AdRoll's Customer Support team here.
Thank you for sharing your feedback with us. I truly appreciate your constructive input as it helps us identify areas where we can enhance our services and ensure that our valued customers feel confident and well taken care of.
I understand that you may be experiencing frustration due to several concerns, and I would be happy to address them individually below.
We do offer a Free plan called "Ads Only" with no platform charges. It allows you to run Web Display ads using our Dynamic CPM pricing model. The plan you were charged for is our paid Marketing and Ads Plus package, which includes additional features like importing social channels, unlimited emails, marketing recipes, and Ad Credits for web campaigns.
Deleting the AdRoll app from your Shopify store doesn't automatically cancel the paid package as this is a different platform. You need to cancel the plan from your dashboard settings if you no longer wish to use it. By doing so, you can avoid further charges.
By default, invoices are sent to your mailbox. However, if you manually opted out of receiving them, you may not receive invoices via email.
Regarding refunds, customers are responsible for purchasing or canceling our paid subscription plans. If technical issues prevented you from utilizing the plan or canceling it, we can investigate and consider a complete refund. However, as a courtesy, our Finance team can refund up to one month's package amount.
We understand that you have raised concerns, and I want to assure you that our manager is actively addressing them. Your feedback is highly valuable to us, and we take it seriously. We are committed to making improvements based on your input to enhance your experience with our services.
Please let us know if there's anything else we may assist you with, we are always there for you.
Adroll needs to do 3 things if they really want to succeed:
1. Launch a comprehensive and simple enough video education course for clients.
2. Increase transparency of which specific transaction were linked to the sale, so that the merchant could understand if it is a new business brought though adroll a barely old customer who would buy anyway.
3. Have the courage and honesty to have their own employees answer uncomfortable questions.
Otherwise it could be pretty nice tool if you could be sure it works.