レビュー (496)

総合評価
4
評価レベルごとの件数
  • 評価の71%は5つ星です
  • 評価の6%は4つ星です
  • 評価の2%は3つ星です
  • 評価の2%は2つ星です
  • 評価の18%は1つ星です
2021年12月2日

Amazing customer servise, only have some troubles because all my store and ads are in spanish, but they are helping me solve the problems.

Copainmx
メキシコ
アプリの使用期間:約1ヶ月
編集日:2019年12月2日

Easy to Install and Setup. My Flower Shop www.milenabouquet.com is using the APP and AdRoll to manage some retargeting campaigns

Milena Bouquet
アメリカ合衆国
アプリの使用期間:約1ヶ月
AdRollが返信しました 2019年12月3日

Hello there,

This is Ewa from AdRoll's Marketing team.

It's always great to see such feedback from our advertisers, hope you're finding AdRoll well! If you had to pick the one thing that impressed you most about your AdRoll experience, what would it be?

If interested, send us an email at customermarketing@adroll.com, and we will set up some time to chat.

Cheers,
Ewa

2015年10月27日

Adroll just keeps charging your card without notification!

Mnlstreetwear
フィリピン
アプリの使用期間:約1ヶ月
2023年8月24日

my ads have always done okay but with Adroll my ads literally tanked. i stopped using them and the other day i get a bill from them. tried to work it out with support staff but nothing. this is a company i do not recommend.

The Wandering Moon Co.
オーストラリア
アプリの使用期間:約1ヶ月
AdRollが返信しました 2023年8月29日

Hi there,

This is Rohini from AdRoll's Customer Support Team.

I sincerely apologize that the results of your campaign did not align with your expectations. Additionally, I understand that there are concerns about the associated charges.

I reviewed your profile and could see that we have charged for the Lookalike campaign which served impressions. I want to assure you that we do not impose charges if a campaign or plan has been ended/canceled.

Please know that the amount we collected was a part of the ad campaign spend which is not included in the monthly subscription plans.

Our pricing model for the display ad campaign is based on dynamic CPM where we charge you only for the impressions served. The subscription plan does not include the display ad campaign spend. We have mentioned it in our pricing article here: https://www.screencast.com/t/KakPJoDwpfNN.

That being said, I see that the plan was canceled before renewal and as a result, we didn't charge for it as it was in the free trial.

If you have time, I’d love to follow up with you to understand your goals and offer my help, hence, I will write a detailed email. I hope that helps.

Regards,
Rohini

2021年11月19日

The AdRoll is the easiest and the best app I ever used. Their support are fast and effective with communication. Prerana from AdRoll team was very helpful. Highly recommended.

Coolmetech
中華人民共和国香港特別行政区
アプリの使用期間:約1ヶ月
2021年9月19日

Super easy to use and fantastic customer service. Perfect for people who don't know anything about marketing like me.

Kayagi Pillows
アメリカ合衆国
アプリの使用期間:約1ヶ月
編集日:2021年3月8日

This app was super easy to install and integrate with Shopify. I just started so I will see how it is

ShanPaulo
アメリカ合衆国
アプリの使用期間:約1ヶ月
2023年5月12日

Be aware that even if you cancel your plan and don't complete or launch any campaigns AdRoll will run "lookalike campaigns" and charge you.

CraftandMason
アメリカ合衆国
アプリの使用期間:約1ヶ月
AdRollが返信しました 2023年5月17日

Hi there,

This is Rohini from AdRoll's Customer Support Team.

Firstly, I'd thank you for taking the time to share your feedback regarding your recent experience with us. We value your input and are genuinely sorry to hear about your dissatisfaction.

We strive to provide exceptional service and regret that we fell short of your expectations. I reviewed your profile and could see that we have charged for the Lookalike campaign which served impressions. Trust me, we do not charge if the plans/campaigns ended. Also, I trust your words and I'd love to follow up with you personally to investigate in this regard and do my best to resolve it.

I have emailed you, could you please check your inbox, whenever you have a minute? I hope for the opportunity to regain your trust and demonstrate the quality of service that we are known for.

Thank you!
Rohini

2022年2月1日

Just installed this app and had a little trouble connecting my pixel. Spoke to Neha on live chat who was extremely helpful and solved my problem in no time at all. Great service!

Bubble and Wick
イギリス
アプリの使用期間:約1ヶ月
2021年4月22日

Customer support is excellent. Adroll makes retargeting easy, and email follow up simple as can be.

The Sweat Site
アメリカ合衆国
アプリの使用期間:約1ヶ月