レビュー (515)

総合評価
4.2
評価レベルごとの件数
  • 評価の72%は5つ星です
  • 評価の6%は4つ星です
  • 評価の2%は3つ星です
  • 評価の2%は2つ星です
  • 評価の18%は1つ星です
2021年10月27日

While not the easiest app to understand the customer service is unlike anything else. They go above and beyond and take the time to walk you through each step. They make sure you feel comfortable navigating their app and offer screenshots and other tools to help as you need.

RachelAntonoff.com
アメリカ合衆国
アプリの使用期間:7ヶ月
2020年8月23日

Malísima me cobraron y no sirvió de nada. NO SIRVE EN MÉXICO
Malísima me cobraron y no sirvió de nada. NO SIRVE EN MÉXICO

ALL EASSY
メキシコ
アプリの使用期間:4ヶ月
AdRollが返信しました 2020年8月27日

Hello there!

This is Ewa from AdRoll's Marketing Team.

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. Can you please elaborate on the issues you have been facing? We have investigated the comment left, however found no email nor chat history with the email address associated with your AdRoll's account. Do you mind reaching out to our Platform Specialists at help.adroll.com? We'll be happy to assist and clarify all the problems you've faced.

Thank you!

Ewa

2021年11月4日

I am giving AdRoll's app 5 stars because this was the fastest product feed integration I have seen. We had few hiccups getting a campaign launched, but their online chat support quickly handled the issue for us. Really happy we signed up.

Supplement City USA
アメリカ合衆国
アプリの使用期間:10日
2021年7月6日

Very good app, enthusiastic and fast support, use it to add money to your wallet, my friends used it a lot

apayprints
カナダ
アプリの使用期間:10日
2020年1月17日

We used adroll for about 3 months and we were excited when we signed up, but it was a disaster for most of the journey. the results were poor with an average ROAS of less than 1. Our account manager promised a lot of things along the way that was never implemented. Calls were scheduled that was cancelled without notice or reason, so eventually, we had enough and uninstalled the app.
Also, their reporting is off, so make sure you have your own tracking as well.

Trendia
インド
アプリの使用期間:3ヶ月
2021年3月1日

It would be nice if the Adroll support team was more informed about the known bug (using an underscore in the cName code) that prevents the Email from connecting with the Shopify server. It took me over a week of, "It's a Shopify issue" before they admitted it was a known bug and that they hoped to develop a solution soon (meaning, maybe one day). I could always move my host DNS shopping to another server so their broken code would work on my site. I think it is wrong to sell a product that you know does not work as you advertise.

Electric Whispering
アメリカ合衆国
アプリの使用期間:3ヶ月
AdRollが返信しました 2021年3月2日

Hello David,

This is Ewa from AdRoll's Marketing team.

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations.

Our Product Team is aware of the issue and is working on it with Shopify directly as we speak. We will contact you back via email as soon as possible, really appreciate your understanding and patience.

If you have some time, I’d love to offer my help if you need it and learn more about what we could do to improve our product and service to earn your recommendation. If interested, send us an email at customermarketing@adroll.com, and we will set up some time to chat.

Thank you,
Ewa

2021年6月1日

Best Support and waiting for the first-month results, looking forward to recommending if we get better results.

CASETiNO
オーストラリア
アプリの使用期間:9日
2021年8月12日

This app is amazing! I've wasted so much money by doing my own ads. I love these options, and it's all so easy and quick to use. And to top it all off, the customer service is fantastic! I got immediate support, and the issue was resolved quickly and kindly. Sobhana was great! I hope to use this app indefinitely from now on.

Journal Jail
アメリカ合衆国
アプリの使用期間:9日
2022年2月12日

So easy to use and very useful I would rate 6 if it was there. The supporters were very nice and helpful

Trey's Clothing CO.
アメリカ合衆国
アプリの使用期間:9日
2020年8月13日

I've been using this app for my ads and my campaign. I really do love the apps. it Is very useful. I highly recommend it.

Nirvax
アメリカ合衆国
アプリの使用期間:9日
AdRollが返信しました 2020年8月14日

Hello there,

This is Ewa from AdRoll's Marketing team.

It's always great to see such feedback from our advertisers, hope you're finding AdRoll well! If you had to pick the one thing that impressed you most about your AdRoll experience, what would it be?

If interested, send us an email at customermarketing@adroll.com, and we will set up some time to chat.

Cheers,

Ewa