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AVOID AVOID AVOID! After reading some good reviews I signed up this evening (on the free Starter account) and created 2 remarketing campaigns (Facebook & Google) both $50 / day. Within 30 minutes my bank had reversed 3 transaction requests from Adroll totalling $1540! Seriously what!
I obviously want no part of this and upon exploring their system figure out I can't even delete my account or delete my card. What is this! So now am going to bed wondering if they are going to empty my account over night. So messed up.
Like I said: AVOID
Hello there,
This is Ewa from AdRoll's Marketing Team.
Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. Looking at the review, it looks like the unexpected charge was just an authorization: whenever you launch a new campaign or edit the budget of an existing campaign, we try to authorize the weekly budget of all the active/paused campaigns to ensure the payment method is valid and can support future payments. This amount is later released back to your account. Please check more about the authorizations here: https://help.adroll.com/hc/en-us/articles/212518057-Billing-Styles#4 We charge only for the impressions served by the campaign, it is called dCPM: https://help.adroll.com/hc/en-us/articles/211842678-AdRoll-Pricing. Unless the campaigns start serving impressions, there will be no charges.
Do you mind reaching out to our support at help.adroll.com? I'll personally review your account and confirm the authorizations. Please keep in mind that you can always Open A Live chat, our Platform Specialists will be happy to assist with any questions you may have.
Feel free to email my team directly at customermarketing@adroll.com as well, if you’re open to discussing more.
Thank you,
Ewa
I got the app through Shopify, it connected and asked permission to connect to store like all other apps. I set up everything and then I went to add IG/FB permission, those were approved but once that happened it disconnected through Shopify. The only way to reconnect is by adding a code manually to my theme but their coding is not compatible with .JSON themes. I will update my review is they reconnect to my store without me having to do it. If you are in the Shopify App Store is should integrate automatically with Shopify Themes. So far not satisfied at all.
Hello there,
This is Ewa from AdRoll's Marketing team.
Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations and the Shopify integration disconnected automatically.
We have investigated your account and emailed you back, the tracking code is up and firing under the website associated with your AdRoll's account. In case of any questions, do you mind replying back to the email? I'll be happy to assist you further.
Also, if you have time, I’d love to follow up with you to understand the improvements needed to earn your recommendation and offer my help with any problems you’re having.
Cheers,
Easy to use and easy to install. I would definitely recommend it to anyone using AdRoll on Shopify.
Wow, quite terrible service and questionable billing tactics at best... I suggest listening to the existing reviews and stay away.
Not a good app doesn't load and can't connect shopify account very bad. Would not recommend to anyone
Hello there!
This is Ewa from AdRoll's Marketing team.
Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations.
I understand that you are facing some trouble while accessing the AdRoll dashboard. I see that the link you have provided in an email sent to our support is the Plans page where you can choose different plans/subscriptions that will work best for you.
With that being said, please click on this link: https://app.adroll.com/home/campaigns/ad?advertisable=AQHLTZ663BC27CJARMHMG3 where you will be connected directly to the 'Campaigns' dash.
Our Platform Specialists emailed you about the same, can you please check your inbox? We'll be happy to assist further.
Feel free to email my team directly at customermarketing@adroll.com as well if you’re open to discussing more.
Cheers!
Ewa
App doesn't support Canadian currency. I can't change my FB account currency so can't use your app. Looked good though.
Support is atrocious.
They want a CC without showing dynamic ad previews.
The customer support agent could not understand what was going on.
Dear AdRoll,
Based on these horrible reviews i'm removing the application. I was about to enter my credit card and give it a try for a month.
Easy to install, intuitive interface, great support with actual human beings who will talk with you over the phone if you need assistance. Great app :)
easy, and simply adds a script to our site. :)