レビュー (495)

総合評価
4
評価レベルごとの件数
  • 評価の71%は5つ星です
  • 評価の6%は4つ星です
  • 評価の2%は3つ星です
  • 評価の2%は2つ星です
  • 評価の18%は1つ星です
2024年7月19日

I am extremely disappointed with my experience using AdRoll for marketing and advertising. The app is incredibly confusing, and I believe it’s designed that way on purpose. Setting up my campaigns was a frustrating ordeal, but I managed to create two campaigns, hoping for a positive outcome. However, in just three days, with a click rate set at $0.10, I was billed nearly $500.

What did I get in return? Absolutely nothing. My return on investment was a staggering $0. This is incredibly disheartening, especially since the product I was advertising typically performs exceptionally well. When I use other advertising platforms, I consistently achieve a 6x return on my investment. This stark contrast makes AdRoll’s performance even more disappointing.

Not only did I waste a significant amount of money, but I also wasted my time. The lack of results and the confusing nature of the app make it clear that AdRoll is not a reliable platform for effective advertising. I would strongly advise others to steer clear of this app. Based on my experience, I cannot recommend AdRoll to anyone looking for a worthwhile advertising solution.

Grow Vitamin
アメリカ合衆国
アプリの使用期間:12ヶ月
AdRollが返信しました 2024年7月22日

Hi there, thank you for your feedback.
I’m Tatiana from the AdRoll Customer Support team.

First, I would like to thank you for your honest feedback regarding our platform's UI. AdRoll values transparency and appreciates your input. I’m truly sorry to hear about your disappointing experience. We aim to make our interface user-friendly, and I apologize if it felt confusing. Our platform might initially seem complex due to the wide spectrum of services we offer. However, we’re always here to provide step-by-step guidance through screenshots or personalized video recordings to help you navigate the setup process smoothly.

Regarding your campaigns, I understand your frustration with the ROI and billing. Our Brand Awareness campaigns are designed to attract new visitors, but for better sales results, we recommend Retargeting campaigns. I’d love to assist you in optimizing your campaigns to improve performance and meet your expectations.

Once again, we value your input and are committed to improving our services. Please let us know how we can turn your experience around. Feel free to reply to the email I've sent to you with any questions.

Thank you, and I hope to hear from you soon.

Warmest regards,
Tatiana

2024年6月7日

I had may ploblems with Ad Roll :

1. Dynamic Campaign Photos Problem: Dynamic campaigns often select random product images, ruining the brand’s image.

Impact: This can seriously compromise the visual identity and appeal of the brand, especially for a luxury fashion brand that relies heavily on aesthetic consistency.

2. Logo Issues Problem: The color of the logo changes in the dashboard, and support does not provide a way to monitor if the logo appears correctly in the campaigns.
• Impact: The inability to verify the integrity of the logo in advertising campaigns creates uncertainty about the brand’s presentation.

3. Campaign Previews Problem: Even though you can see the campaign preview in the dashboard, it is not possible to get a control link to see how the campaign actually runs online. Support only provides textual reports, without the possibility to visually verify the campaigns in real-time.
Impact: Without being able to see a live preview of the campaigns, it is difficult to ensure that they are in line with the brand’s image and values.

4. Cookie Banner Issues:
Problem: After setting up a customized cookie banner, it was removed without notice, forcing the use of a system banner that is aesthetically displeasing. Impact: This not only ruined the homepage’s aesthetics but also created potential legal issues.

Conclusion:

Wasted Time: Hours spent configuring Shopify integrations and trying to resolve issues with support without success.

Legal Risks: The sudden removal of the customized cookie banner could lead to legal non-compliance.

Overall Negative Experience: The combination of these problems led to a frustrating and inefficient experience.

Advice:

Based on My experience, it seems prudent for luxury fashion brands to consider alternatives to AdRoll that offer greater control over the aesthetics and consistency of advertising campaigns, as well as more transparent and reliable support.

Celeste Pisenti
イタリア
アプリの使用期間:4日
AdRollが返信しました 2024年6月10日

Hi Celeste, thank you for sharing your feedback with us. I am sorry to know our support did not meet your expectations. We've thoroughly reviewed every concern and every chat conversation with you. Here are our findings:

Regarding Dynamic Creatives: As the name suggests, Dynamic Banners showcase products from your website dynamically based on the customer's activity (Retargeting campaign) or the most popular products in the Brand Awareness campaign when the user has never visited your site before. The products shown in the Dashboard are just templates, and we also provide Demo Links to demonstrate how they may look in a live environment.

Logo Color: Please know that there has been no issue with the color of your logo. While we acknowledge your feedback about discrepancies in color between the Dashboard and the live environment, the logo was being displayed accurately in live banners. However, we have taken this feedback seriously and shared it with the Product Team to improve our services and ensure clarity for all our clients. Thank you for bringing this to our attention; your insights are invaluable to us.

Verifying Campaigns live in action: Our team has provided detailed instructions on how to view the banners live by retargeting yourself with your own banners. While it's a hassle-free process, it may require time to be captured with cookies and post retargeted.

GDPR banner (Customized Cookie Banner): We want to clarify that the customized cookie banner embedded in your website's source code cannot be removed by anyone without access to your website. Once you've accepted or rejected the Cookie Banner, it won't be displayed again unless cache and cookies are cleared. To verify this, kindly use Incognito mode (or clear cache and cookies) and revisit your website; you should see your cookie banner without any issues.

We hope this clarifies the situation you've been experiencing. Please know that we're fully committed to assisting you further and ensuring your experience with us is as smooth and positive as possible. If there's anything else we can do to help, please don't hesitate to reach out.

Additionally, I've sent the email to you to ensure our communication remains seamless. Feel free to respond to it, and I'll gladly address any additional concerns you may have.

Warmest regards,
Tatiana

2024年5月12日

I uninstalled the app on the 12th because there isn't any advertising going on and they still charged me and now I can't log in to their website.

Go hard Gaming Discord-Iron Phoenix GHG
アメリカ合衆国
アプリの使用期間:約2ヶ月
AdRollが返信しました 2024年5月13日

Hi there,

I am Rohini from the AdRoll Customer Support team.

Thank you for bringing your concerns to our attention. I'm genuinely sorry to learn that your experience was not as expected, and I apologize for any trouble it has caused. Please be assured that I am here to make it out for you.

To assist you further, I have reviewed the account and can confirm that there are no active plans at the moment. I want to assure you that we do not charge once the plan is canceled or the account is closed.

It seems there was a bit of misperception because it looks like the account was removed on Shopify, but was not closed from the AdRoll directly. Please know if the AdRoll +Shopify integration is removed, there will be an email sent from our end informing the active campaigns/plans will be paused/canceled within 24 hours as shown here: https://app.screencast.com/3LMKgdFDHZhDZ. And, our system will automatically downgrade the plan.

However, it looks like the invoice was generated while the integration removal status was not reflected as it would take a maximum of 24 hours to reflect the same on the AdRoll dashboard. Thus, an invoice was generated. Nevertheless, I want to assure you that there will be no charges from our end, and I will personally contact our Finance team to make sure everything is resolved.

I’d also like to follow up with you personally to address any concerns you might have. I want to make this right for you. I have sent you an email, so please reply at your convenience, and I will be happy to assist you further.

I am eager to regain your trust and showcase the excellence of our service. Your satisfaction is our top concern, and we are committed to addressing any issues.

Thanks,
Rohini

編集日:2023年11月29日

I'll start off with don't bother. You'll waste your time and money. I had nothing but issues, ads would get suspended for any little thing at all. When I finally got it sorted out after talking with two different agents on two seperate occasions I tried to log back in and my password magically didn't work. Sent in a request for a password reset but never received the reset email. I had to start an all new account, put all the information in again.

I created yet another campaign and I was told in a little red/pinkish bar at the top of my screen that "pixel" wasn't connected. No matter how hard I tried and did the information given it wouldn't connect aka you won't get many hits on your ads.

Then I get an email saying if my website doesn't have a privacy notice about date collected by adroll my ads will be suspended.... really I need to do your job for you? Like come on. This should be provided to any potential customer by the company who makes the ads. If I take the bus is it my responsibility to put warnings signs about stayed seated?
Try other ad apps, this is trash.

Edit in response to comment, the adult content was definitely on me. But having my profile discontinued after I had that "adult" content taken off was an issue for me. Yes my ads were still suspended on my end, if it's a system problem then this needs to be looked at because again it showed suspended. I looked though my spam folders and there was nothing.

Edit#2 So after cancelling my service days ago I see a change to my PayPal, I already paid up on the day I cancelled.
So on top of all of everything else they are still charging me. Do yourself a favor if you are foolish enough to take a chance on this app and you use PayPal, cancel through PayPal once you do realize this app isn't worth the time and money.

RGL sales and service
カナダ
アプリの使用期間:2ヶ月
AdRollが返信しました 2023年11月27日

Hi Ryan, thank you for bringing your concerns to our attention; it means a lot that you're keeping us informed. I'm genuinely sorry to hear that we didn't quite meet your expectations, but I'm here to make things right for you.

We recommend checking the spam or junk folder for the reset emails. Should you encounter any difficulties, we are prepared to assist you with additional troubleshooting steps. Just let us know.

Your dedication to launching the campaign is genuinely appreciated, especially considering the significant effort you've invested in creating a new profile from scratch. It is important to note that the Pixel may require a brief disconnection from the old profile and subsequent reconnection to the new one. This may explain the "Pixel Connection Lost" notification you observed, and ideally, a swift disconnection from the old profile should facilitate a seamless reconnection.

Additionally, the temporary suspension of ads was a result of adult content on your website. Once this matter was addressed, our Policy team approved the campaign. Please understand that we must adhere to the policies set by our partnered ad networks, these are crucial steps we have to follow.

Rest assured, I am at your disposal to address any further issues or concerns you may have. I have sent an email and await your response. Rest assured, we can collaboratively work towards a resolution that satisfies both parties.

Once again, I appreciate your efforts and understating; our sincere apologies for any inconvenience these issues may have caused.

Looking forward to hearing from you.

Warmest regards,
Tatiana

編集日:2023年10月30日

Dear AdRoll Team and potential AdRoll users,

I'm going to share my experiences with AdRoll one by one. Let me start by saying that working with AdRoll is a waste of time and money.

I installed the AdRoll application, but the dashboard is overly complex and not user-friendly.

I created an ad in my AdRoll account and tested it for a week. During this time, I sent seven emails to the AdRoll team, and while I did receive seven replies, not a single one of my questions was answered.

I communicated with the AdRoll team, expressing that I had set up the ads but found the dashboard too confusing. I suggested that they handle the general settings because I was looking for a long-term partnership, but no one showed any interest in assisting me.

I haven't seen any results from AdRoll advertisements. My money went to waste.

I didn't get any return, not even 1%, from AdRoll ads. In fact, I didn't even get any traffic. I reached out to the support team and proposed making adjustments, explaining the situation, and offering suggestions, but I still couldn't find a solution. My balance is decreasing every day, but I haven't received any support or conversions.

In conclusion, think twice before working with AdRoll. There is no support, and you'll never get answers to your questions. The dashboard is overly complex, and there is no support for your ad campaigns – you'll just be left hanging.

Sincerely, Lady Ros

------
31.10.2023
Hello, I appreciate your response, but I'm not sure if you're aware that your previous answers still didn't address my issues. The responses you provided didn't offer any solutions to the problems I'm experiencing. Additionally, £14 was deducted from my account, and I made a payment, but I've sent you seven emails with questions and received no support. Furthermore, there hasn't been any improvement in my advertisements. Please provide clear answers after fully understanding all of my questions and concerns. Vague responses won't resolve the issues. Wishing you a productive day.

Lady Ros
イギリス
アプリの使用期間:14日
AdRollが返信しました 2023年10月30日

Update: 02.11.2023

Hi there! Thanks for getting back to me. I totally understand your situation, and I'm ready to help you out with all the details. I can provide screenshots and video recordings to make everything crystal clear for you. Just to clarify, I'm eligible to share the necessary information (your private details from your profile), but I kindly ask that you respond to my email for a smoother conversation.

For now, let's talk about that £14 you mentioned. It's important to note that it wasn't a charge but actually an authorization. The authorization was triggered when you launched a campaign on 10/17/2023. You're on an automated post-paid billing plan, which means you'll be charged weekly for the impressions served by the campaign for the previous week. To ensure that your payment method can cover the weekly campaign budget and minimize any risk of issues, we run these authorizations. The funds are voided by AdRoll immediately, but your bank might hold them briefly if they suspect any unauthorized activity. You might want to check with your bank about this authorization that could still be pending.

Payment Method Authorization https://help.adroll.com/hc/en-us/articles/360049332892-Payment-Method-Authorization-#:~:text=The%20authorization%20amount%20equals%20the,within%20the%20last%2090%20days.

The screenshot from the help center article: https://app.screencast.com/rJ70eKnYpk3RD

So, my suggestion is to get in touch with your bank and clear this up. It'll help resolve the situation faster.

Again, I kindly ask that you respond to my email titled "Shopify Review: Addressing Concerns," which I sent as Tatiana. Together, we can work on finding a solution that works for both parties. Collaboration is the key here, and I appreciate your cooperation.

Looking forward to your email response.

Warm regards,
Tatiana
_____

Hello there! Thank you for sharing such detailed feedback. I've taken a good look at your situation and I'm all set to provide insights on the concerns.

It seems like some of requests could have gone smoother. But please understand that not all requests can be handled by our Customer Support team alone. We're here to give you a hand and guide you through the necessary steps. However, there are certain procedures that our team can't handle and needs your cooperation.
Also, I've noticed that there haven't been any recent invoices paid, and the only one currently past due has led to the suspension of your profile due to non-payment. So, just to be clear, you haven't spent any money with us yet.

I want you to know that I'm here to guide you through all the steps to ensure your experience with us is top-notch, that's why I've reached out via email.

Wishing you a fantastic rest of the day, and I'm eagerly awaiting your response.

Best regards,
Tatiana

2023年11月20日

Misleading. When I decided to give AdRoll a try, I only did so to check out its so-called FREE TRIAL. I later learned the FREE TRIAL was a lie as these people attempted to rip money from my credit card. When I confronted these people about it I was given stories that contradicted what I knew I read when I looked into AdRoll, to begin with.

We're now in a little fight as they claim I owe them for a service, despite the fact I know what I read said FREE TRIAL. Clearly, it wasn't free and it appears now I'm a victim of a SCAM. I was monitoring this very closely - but the shocker was learning AdRoll tried to take money from my c/c. This came as an unpleasant surprise. Thankfully, my c/c company blocked them and I have since taken this matter to the Better Business Bureau and highly-ranked review sites so people are aware of AdRoll's dubious practices. This is not a trustworthy company. Maybe they were once upon a time but this no longer seems to be the case. Now, I've seen the "screenshot" provided and the one I was shown still doesn't dismiss the fact what I read as a Free Trial isn't what I encountered as these people attempted to bill (and rob) me.

Pioneer Kitty Market
カナダ
アプリの使用期間:14日
AdRollが返信しました 2023年11月22日

Hello there,

Thank you for taking the time to share your experience with AdRoll. I truly empathize with the frustration and disappointment you must be feeling. I sincerely apologize for any confusion and inconvenience caused.

I definitely understand that knowing unexpected charges can be unsettling, and I'm here to clarify the situation. Please know that the 'Marketing & Ads Plus' Free Trial has key benefits such as sending unlimited emails, connecting social ad accounts & managing them, and providing ad credits as well which can be applied to the web ad campaign spend. However, it doesn't cover the ad campaign spend and this information has been displayed on our pricing page here: https://www.adroll.com/pricing-build. Here's the screenshot: https://www.screencast.com/t/wvBMAoif

We charge for the campaign spend based on the assigned budget from your end while launching a campaign. I also want to assure you that our intention is not to mislead or engage in any deceptive practices. I genuinely regret that you felt this way, but we always strive our best to enhance our customer service experience.

With that said, I have sent an email regarding the charges to follow up in detail, please take a moment to check your inbox whenever you have time. I hope for the opportunity to regain your trust and demonstrate the quality of service that we are known for.

Thank you,
Rohini

2016年6月2日

Data in the dashboard is incorrect, and not trustworthy. They do not stand behind their product or their data. The information from shopify and adroll do not agree. DO NOT GET THIS PRODUCT. It is a waste of your money and completely aggravating. Shopify should remove it from their store.

Myidsquare
アメリカ合衆国
アプリの使用期間:6年以上
2019年11月12日

I use this application but it is time for the software and platform experience to improve. They have very old ads, they must update the platform more, listen more to the client and stop seeing only their benefit. The ads show the comparative price instead of the actual price, it is a software disaster, they charge the money and the ads last forever to approve them, what kind of service is this? Shopify should not let these applications work under your shoulder, what they do is go to companies instead of helping them to get up. I do not recommend this application.

Ultra Seller
アメリカ合衆国
アプリの使用期間:4年弱
AdRollが返信しました 2019年11月14日

Hello there,

This is Ewa from AdRoll's Marketing Team.

Thank you for taking the time to let us know how we’re doing. I am very sorry to hear we haven’t met your expectations. Our Customer Support Leadership Team has just followed up with you, please do let us know if there is anything more we can do to earn your recommendation.

Cheers,

Ewa

2022年7月1日

Injects malicious and tracking cookies on shop without user consent, such as casalemedia.com https://www.securitystronghold.com/gates/remove-casalemedia-cookie.html

KOCHÉ ONLINE STORE
イタリア
アプリの使用期間:2年以上
2022年10月21日

I was unable to get adequate ad designs from the design team. After a period of weeks we decided not to continue with AdRoll. They made it a nightmare to get our data removed from their system. Think very carefully before allowing AdRoll to integrate with your store.

BigTopShirtShop.com
アメリカ合衆国
アプリの使用期間:2年以上
AdRollが返信しました 2022年10月27日

Hello there,

This is Ewa from AdRoll's Customer Support Team,

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations.

I see that your account with AdRoll is now closed - I'm very sorry to see that. If you have time, I’d love to follow up with you to understand the improvements needed to earn your recommendation. Currently, our supervisors are looking deeper into your request with regards to removing the personal data - I'll make sure you'll get an update as soon as possible.

Feel free to reply to the emails send if you’re open to discussing more.

Cheers,
Ewa