AdRoll Marketing & Advertising , 487件のレビュー

Update 2:
The individual in charge of Shopify integration reached out to me and offered a $100 credit. So we turned the campaign back on and surprise - there's no credit. They billed me again. Incredible that they can continue to defraud Shopify customers and Shopify allows them to still be listed in the marketplace.

Update:
The outsourced customer service team is very difficult to work with, remarkably incompetent. When I try to run a campaign for $10/day, they attempt to preauthorize my card for $896. They are unable to offer solutions. I have to spend time explaining their system to them. Finally spoke to a US based team member who promised to get back to me with a solution - that was 2 months ago - still waiting for that solution.

Original review:
Spent $2,000 on their automated retargeting campaigns. Spent several hours talking to customer service over the past few months in an effort to optimize and improve campaigns. The end result was only 16 conversions. $125 per conversion made this an expensive failure.

I rarely take the time to write reviews, but this is definitely one of the worst-created platforms I've seen lately. It often doesn't work on my browser (chrome), it's incredible buggy, and often counter-intuitive. it's the only product where I will use a different browser to make things work, and something else will break. It never works the way I want it and in the meantime, the live chat agents are sending you 10 transcripts of your own frustration plus a customer survey. I can't put my finger on it, but this app just raises my blood pressure to boil.

The absolute worst customer service of all time. PATHETIC
If you think this is an option for you my advice is to make sure you learn as much as possible from your account rep you have the first 30 days; take notes and make sure your tracking pixels are working because afterward you are totally on your own. The online chat cannot answer questions. They will create a ticket and not follow up. AdRoll must be very successful for some because they do not care about helping you once you are a regular customer. I paused my campaign for several months and when I had more money to spend on a campaign the support was extremely negligent; they were unable to assist in making sure my tracking pixels were working properly. After 100,000+ ad impressions my ROI was literally 0%. Sign up at your own risk. FYI: when you do a search in their Help section under "cancel my account" there are no results!

Been using it for 4 months spend around $400 a day ($12,000 a month). It's far less effective then other ad retargetting systems. Google will get you a lot more traffic for $400 a day. With Adroll we get only 65-100 clicks a day were with google for $400 we got closer to 400 to 600 a day and a lot more coverage and conversion. The reporting basically reports anyone who sees the ad and buys something, not always people who click on it. Stay away. Use Creito, Yahoo, Google, anything but AdRoll. I paused everything and deleted my account today, my agency suggested them. Otherwise I would I shut down long ago. If your agency suggests them look for a new agency also, it means they don't know anything about online marketing.

Worst experience the second time, Not approved charges $$$ and never get money back, NO customer service support by phone. Don't use this app and this company!!!

Why can't we choose zero stars?

I tried AdRoll twice for my company and noticed awkward billing and click attribution both times.

In the first instance, everything was moving along fine. Then, all of a sudden my charges per click increased exponentially. Concerned, I paused my campaign and then ended that round.

I returned to the platform in January of 2017. Even though my customer base was small, they were maxing out my daily spend. Which I wouldn't have minded. However, I noticed that their click attribution wasn't even close to what I was seeing in Shopify or Google analytics. I contacted customer support and it was clear the rep was "grasping for straws," providing me more excuses than solutions and only exasperating my concern regarding this company.

Personally, I hate working with online ad companies who are not transparent regarding their billing/attribution practices. There are plenty of other options out there. Facebook has their own Dynamic Ads protocol as does Google. I have lost far too much money using AdRoll and I hope this review saves other stores from similar pains.

Malísima me cobraron y no sirvió de nada. NO SIRVE EN MÉXICO
Malísima me cobraron y no sirvió de nada. NO SIRVE EN MÉXICO

We used adroll for about 3 months and we were excited when we signed up, but it was a disaster for most of the journey. the results were poor with an average ROAS of less than 1. Our account manager promised a lot of things along the way that was never implemented. Calls were scheduled that was cancelled without notice or reason, so eventually, we had enough and uninstalled the app.
Also, their reporting is off, so make sure you have your own tracking as well.

It would be nice if the Adroll support team was more informed about the known bug (using an underscore in the cName code) that prevents the Email from connecting with the Shopify server. It took me over a week of, "It's a Shopify issue" before they admitted it was a known bug and that they hoped to develop a solution soon (meaning, maybe one day). I could always move my host DNS shopping to another server so their broken code would work on my site. I think it is wrong to sell a product that you know does not work as you advertise.

Can we leave zero stars?
Adroll has a known issue with double reporting in Facebook. They did not tell me about this upfront, but had no problem taking my money for 40 days until I noticed and ran my own reports.

So I shut off my FB ads and my web ads still have errors. Adroll is taking credit for sales that have not been generated. Simple match can show what all my ad funnels are generating for me. Adroll always had inflated numbers.

No compensation offered. While I do not think they are intentionally trying to cause issues, it is clear that they do not care.