レビュー (487)

総合評価
4
評価レベルごとの件数
  • 評価の71%は5つ星です
  • 評価の6%は4つ星です
  • 評価の2%は3つ星です
  • 評価の2%は2つ星です
  • 評価の18%は1つ星です
2024年5月13日

RMS has found AdRoll to be an exceptional tool for display marketing. The platform's user-friendly interface and advanced targeting options allowed us to create tailored ads that reached the right audience with precision, ultimately maximizing our advertising ROI.

RMS Beauty
アメリカ合衆国
アプリの使用期間:3年以上
2024年5月9日

Great customer service. Love the ease with which we can integrate Shopify retargeting

PhotoSpring Inc
アメリカ合衆国
アプリの使用期間:約3年
2024年3月22日

The support we have received is super helpful! They are very informative and advise where to apply best practice.

Linzi
イギリス
アプリの使用期間:6年以上
編集日:2024年3月22日

Very responsive and helpful team.

Pets Like Stuff
アメリカ合衆国
アプリの使用期間:約1ヶ月
AdRollが返信しました 2024年3月12日

Hi there,

I am Rohini from AdRoll's Customer Support Team.

Firstly, I'd like to thank you for sharing your experience with us. I'm genuinely sorry to hear that it wasn't a positive one, and I regret any inconvenience it may have caused.

After reviewing your account, I can confirm that the recent activity isn't an actual charge, but our automated system attempted to authorize the default payment card for the approval of the campaign. I want to clarify that this is a standard authorization process to validate the payment card's validity. The authorization covers the total daily budget for all campaigns multiplied by seven days. You can learn more about it here https://help.adroll.com/hc/en-us/articles/360049332892-Payment-Method-Authorization

Also, I understand that your daily budget is set at $5 for both campaigns, and I apologize for any disruption caused by the higher authorization which was triggered by an increase in the daily budget.

The authorization typically occurs once a day for five consecutive days to approve the campaign and allow ample time for clients to address any issues with the payment card. I want to assure you that there won't be any additional authorizations triggered.

Once again, I apologize for any frustration this may have caused, and I appreciate your understanding as we always work to improve our processes. I'd love to follow up with you personally via email to provide a detailed explanation and address any questions you might have. Please keep an eye on your inbox for my follow-up email, and feel free to revert to it at your convenience.

I hope for the opportunity to regain your trust and demonstrate the quality of service that we are known for. Your satisfaction is our top priority, and we are committed to making things right for you.

Thanks,
Rohini

2024年2月21日

Great service and great results. We've improved our retargeting massively through the use of AdRoll. The support we have received has been great and we are expanding the use of it to other projects.

PhenGold
イギリス
アプリの使用期間:6ヶ月
2024年3月28日

I am very happy with Ankita. This is the first time I have created an ad campaign with AdRoll, and Ankita guides me on how to do it with patience until I finish and submit the ads. Thank you so much, Ankita. You did a very good job.

Ascend Lighting
カナダ
アプリの使用期間:1日
2024年2月17日

Wonderful and helpful agent. Helped me with getting started

Modern Lifestyles
カナダ
アプリの使用期間:約2ヶ月
2024年2月5日

Really perfect service, patience and guide every step.

Dario Raia Antiquariato Modernariato Vintage
イタリア
アプリの使用期間:18日
2024年1月19日

Support is really great, I can not fault them at all. They are very very helpful and they support me through everything.

SmartwhipUK
イギリス
アプリの使用期間:4ヶ月
2023年12月21日

Simple to set up and the tech support is fantastic, but the best is that IT WORKS! We have a great ROI although mostly using the retargeting feature.
It integrates with Shopify seamlessly and I believe that is an APP that is a must for a new or established business.
Ciao!
Marco

Artistica.com
アメリカ合衆国
アプリの使用期間:5年弱