Recensies (515)

Algemene beoordeling
4,2
Cijfers per recensieniveau
  • 72% recensies zijn 5 sterren
  • 6% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 18% recensies zijn 1 sterren
21 september 2018

Spend $ 2000, only 25 website clicks. Very unsatisfied.
Made 6 campaigns but nothing. This is disappointing and losing money.

Spandexbyyard
Verenigde Staten
7 maanden gebruiken de app
24 maart 2018

Holy cow. These guys are impossible. I have days into trying to work with them to get a set of ads up. They designed the ads then took them down because the ads they designed somehow broke their rules. There support attempts to be helpful but can't answer why my ads keep getting taken down and promise to get back to me. It is like bugging someone to take my money. I would give worse than 1 star if there was such a thing. There has to be another solution. I would say a better solution but no solution is better than what I have dealt with here. I read all the good reviews and not sure what they are all about but that certainly has not been my experience.

Shatter Batter
Verenigde Staten
7 maanden gebruiken de app
Bewerkt 3 augustus 2023

AD ROLL DOESN’T WORK. DON’T USE IT! They sucker you into buying a membership that you can’t get out of. There are other free options out there that works a lot better such as Taboola (which is the same platform they use), AdWords, MSN Ads and more. I signed up because I was given an account manager that helped me manage my account and I thought she was going to make this easy. Well, she helped me create ad campaigns and creatives with MISTAKES on it that were used in paid ads. I thought having an account manager was to help me, not for me to double check her work. She eventually stopped responding and I don’t know what happened to me. No one at Ad Roll said anything either. After complaining, Tatiana appeared and she has been wonderful in trying to help me. But ultimately, even with her excellent customer service and support, Ad Roll just doesn't work. She is trying to help me make this work, but until it works. I need to warn other Sellers about this platform because I wish I read the other 84 one star reviews before I paid for a membership. If they just refunded me, I would not have complained.

If you already paid for Ad Roll and find yourself in a similar situation, leave a 1 star review so we can contact each other to try find a way to get our refunds. Please feel free to reach out to me directly too.

I don’t write complaints, but this company is a scam and people need to stay away from them.

Sapo All Natural
Verenigde Staten
7 maanden gebruiken de app
AdRoll heeft geantwoord 28 juni 2023

Hello,

Tatiana here from the AdRoll Customer Support Team.
I wanted to express my gratitude for sharing your feedback with us.

I'm truly sorry to hear that the results of your campaigns did not meet your expectations, and that you experienced some issues with the Free Ads Request. Please know that we take your concerns seriously and are committed to addressing them promptly. Our goal is to ensure your satisfaction throughout the entire process.

I have already contacted you via email, and I kindly request that you take a moment to check your inbox. I genuinely hope to have the opportunity to rebuild your trust and showcase the exceptional quality of service we are renowned for.

Warmest regards,
Tatiana

5 januari 2023

I am very happy with their service, Gauri is very helpful and patient and helped me through the set up.

Mommies Best Mall
Noorwegen
19 dagen gebruiken de app
Bewerkt 14 september 2021

Easy to connect , fast integration, great online chat to assist with any issues that might arise. Highly recommended

The Plated Project
India
Ongeveer een jaar gebruiken de app
5 februari 2024

Really perfect service, patience and guide every step.

Dario Raia Antiquariato Modernariato Vintage
Italië
18 dagen gebruiken de app
14 januari 2022

Fast and friendly service, would definitely recommend. other ads applications can not even be half of this application. Thank you Anthony G. Thankyou Adroll.

Marblenia
Verenigde Staten
18 dagen gebruiken de app
Bewerkt 27 mei 2016

SCAM At this best. They will keep your money that has not been spent. They make it very difficult to end the campaign - this is not the same as 'pause'. And harder to get a refund of unused funds. The funny thing is you don't even know what your un-used funds are.

Be Very Careful When You Use This Company - They Pre- Charge you and If the budget is not spent, you have to manually request to be refunded. They will not tell you about it. Think paying for a phone bill but you are pre-paying for all the features and minutes even if you use it or not. Very unethical.

Ujala:
If you end the paused campaigns and if the budget of the new campaign is low and the account balance has enough credits then you will not be charged.


Right now

→if i start a campaign

→with 25 dollars per day

→will i be charged again?

Ujala:
If you do not end the paused campaigns, yes you will be charged as the billing is upfront.

Be very careful - they have alot of your money saved up. You have no way to view this. For example, if you have a campaign of 100 and spend only 50; they will keep 50 until you manually request refund.

Unlike criteo, you cannot end a campaign.
'Ujala:
This is not a scam, it is just that you need to allow the campaign to serve for 5 days atleast'

2dollarcable
Verenigde Staten
6 maanden gebruiken de app
19 juli 2022

had an issue with subscription, but the support chat helped me fix it quickly.......................

ApatheticArt
Verenigde Staten
12 maanden gebruiken de app
23 september 2021

I'm very appreciate this app, easy to install as well as the great customer service. Special thank to Uday K, he is very knowledgeable and have an awesome customer representative skill.

Davipro
Verenigde Staten
17 dagen gebruiken de app