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I did like the idea of the platform but I had a few issues. 1) No matter what I did I could not get my google account to connect. There was even a third party app google recommended to transfer account data but even that didn't work so there was a big platform missing for my ads. 2) Probably more importantly for me was that they put pretty big holds on your credit cards for the ads. I set up an ad campaign for a total spend of $45 a day and there was almost $800 worth of holds on my credit card. If I just run these ads myself through google, facebook, etc. there aren't holds on my credit card. If I was trying to run a few ads and was spending closer to $100+ a day there would have been almost 2k worth of holds on my credit card and I just don't want my credit tied up like that.
Hi there,
I am Rohini from the AdRoll Customer Support team.
First and foremost, I want to express my gratitude for taking the time to share your experience with us. I'm truly sorry to hear that it wasn't a positive one, and I deeply regret any inconvenience it may have caused you.
I've reviewed your account and, I want to assure you that the recent activity isn't an actual charge. Our automated system attempted to authorize the default payment card as part of the standard approval process for your campaign. This is a routine step to verify the validity of the payment card. You can learn more about it here https://help.adroll.com/hc/en-us/articles/360049332892-Payment-Method-Authorization
I want to reassure you that the authorization amount is promptly voided from our end. Nevertheless, the timeframe for the funds to become accessible again on your card is subject to your bank's policies. I understand that the authorization process may not be ideal for everyone. I'd emphasize that validating the payment method is a necessary step in ensuring the validation of payment card for security reasons.
I've also noticed that the Google ad account is not connected, and I understand that this issue is still unresolved. Please be assured, that your concern has not gone unnoticed. I will be more than happy to work with you to rectify this.
Your satisfaction is paramount to us, and I genuinely apologize for any inconvenience. I'd love to follow up with you personally via email to sort this out.
I am hopeful for the chance to rebuild your trust and showcase the high standard of service we pride ourselves on delivering. Your satisfaction remains our utmost priority, and we are dedicated to making things right for you.
Cheers,
Rohini
Set up has been a painful process. Ads are finally running. Here's hoping the revenue follows! Customer service via chat was fine but slow and tedious.
This app is ok, it would just connect your products to your Adroll account I wish we could select which products are synchronised with the dynamic ads.
Adroll is a helpful tool for retargeting ads. Originally it was more helpful with the Adroll team posting the ads we created on our behalf and providing helpful consultation for ad spend, etc. Now it's more of a DIY platform, but still very intuitive.
Appears to be working but the setup was challenging. Still unsure about costs and control of ad spend but I am able to create my own ads which is good. Help has been responsive and I have my fingers crossed I can make it profitable.
Looks promising until you play around with it.
Adroll needs to do 3 things if they really want to succeed:
1. Launch a comprehensive and simple enough video education course for clients.
2. Increase transparency of which specific transaction were linked to the sale, so that the merchant could understand if it is a new business brought though adroll a barely old customer who would buy anyway.
3. Have the courage and honesty to have their own employees answer uncomfortable questions.
Otherwise it could be pretty nice tool if you could be sure it works.
Unreliable App. You are not even able to add/remove/edit your recipient list. However, the customer service is responsive enough.
Hello there,
This is Ewa from AdRoll's Marketing team.
Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we haven’t met your expectations. We have investigated the issue mentioned above, our Management Team along with the Development Team are working on solving it as soon as possible for you. This morning we have sent you an email, can you please check your inbox?
Please accept our sincere apologies for the delay caused by our end. Thank you for showing patience while we investigate this case.
Cheers,
Ewa
Did the setup with the help of the AdRoll on-boarding team, no problem.
It hasn't given a positive ROI after 3 weeks of use. Will probably delete and cancel soon.
Useful only if you really have zero knowledge of analytics and ads, otherwise it's just a complication for retargeting. with google ads, you can set up display campaigns for retargeting and pay per click, with adroll you can only set up with pay per view (making a campaign much more expensive). The audience building can be done in the same way using analytics and facebook.