Avaliações (515)

Avaliação geral
4,2
Pontuação por nível de classificação
  • 72% das classificações são de 5 estrelas
  • 6% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 2% das classificações são de 2 estrelas
  • 18% das classificações são de 1 estrelas
16 de março de 2023

My store is new and I need to start advertising, I installed AdRoll yesterday and yes it was in a few simple clicks, BUT, what happened after that isn't very pleasant:

1- I couldn't access the application from Shopify, or even by logging in using my user, i have to use a custom URL to access the application, I know that from the support who told me that their team is working on the problem.
2- I ...

eSelect
Jordânia
1 dia usando a aplicação
Questão respondida por AdRoll 17 de março de 2023

Hi there,

I am Rohini from AdRoll's Customer Support Team.

I am sorry that you had a negative experience with us. We set a high standard for ourselves, and we regret to hear ...

3 de outubro de 2022

Very disappointed, highly unprofessional team, after removing the app they still have my card details and deducted $170 lying that they used it for the ad , already file complain against them, let see what Shopify team does to them

Carventory Mate
Austrália
Aproximadamente 7 horas usando a aplicação
15 de maio de 2023

The support was fast and friendly! They helped me with the integration. Looking forward to see the results of the app.

HearMore4Less
Chipre
38 minutos usando a aplicação
9 de fevereiro de 2022

I just wasted an entire day on this terrible, terrible app that I would not recommend to anyone. It just does not work and does not do what is promised. I recommend you google adroll on trustpilot before wasting your time. Worst of all is that I wanted to close my account and you can't even do that without emailing customer support. Absolutely disgusting company. Stay away and don't waste your ...

imzaia.store
Países Baixos
Aproximadamente 6 horas usando a aplicação
26 de abril de 2022

Be extremely carefull with this APP. The APP automatically overwrite some important Shopify settings without any warnings. E.g. suddenly our GDPR banner was changed from our own banner in Dansih to an AddRoll GDPR banner in english without telling us or warning us.

Octopus Denmark
Dinamarca
Aproximadamente 4 horas usando a aplicação
Questão respondida por AdRoll 27 de abril de 2022

Hello there,

This is Ewa from AdRoll's Customer Support Team.

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to ...

24 de novembro de 2022

Terrible app. I sign up, pixel gets loaded, then I leave the site. Once I come back in the whole process starts again, wanting me to sign-up and pay again!

Renegade Dog Lures
Estados Unidos
Aproximadamente 2 horas usando a aplicação
Questão respondida por AdRoll 28 de novembro de 2022

Hello there,

This is Ewa from AdRoll's Customer Support Team.

I am so sorry to hear that you have had such a poor experience and you no longer want to work with us.

Customer ...

17 de agosto de 2020

AVOID AVOID AVOID! After reading some good reviews I signed up this evening (on the free Starter account) and created 2 remarketing campaigns (Facebook & Google) both $50 / day. Within 30 minutes my bank had reversed 3 transaction requests from Adroll totalling $1540! Seriously what!
I obviously want no part of this and upon exploring their system figure out I can't even delete my account or ...

The English Cyclist
Reino Unido
Aproximadamente 2 horas usando a aplicação
Questão respondida por AdRoll 18 de agosto de 2020

Hello there,

This is Ewa from AdRoll's Marketing Team.

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we ...

25 de setembro de 2021

I got the app through Shopify, it connected and asked permission to connect to store like all other apps. I set up everything and then I went to add IG/FB permission, those were approved but once that happened it disconnected through Shopify. The only way to reconnect is by adding a code manually to my theme but their coding is not compatible with .JSON themes. I will update my review is they ...

Boss Lux Fashion
Estados Unidos
Aproximadamente 2 horas usando a aplicação
Questão respondida por AdRoll 27 de setembro de 2021

Hello there,

This is Ewa from AdRoll's Marketing team.

Firstly, I wanted to thank you for your honest assessment of your experience with AdRoll. I am very sorry to hear we ...

28 de dezembro de 2021

Easy to use and easy to install. I would definitely recommend it to anyone using AdRoll on Shopify.

4 Gauge
Estados Unidos
6 minutos usando a aplicação
30 de março de 2018

Wow, quite terrible service and questionable billing tactics at best... I suggest listening to the existing reviews and stay away.

Battling Blades
Estados Unidos
Aproximadamente 1 hora usando a aplicação