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Good app. Support is quick to respond. Has a good feature app, probably the best Advanced Custom Fields app, simple to use.
The app looked really good at the start. But the thing that did the whole app in is the import sample data. This wipes out all that you have created earlier if you use it accidentally. Lost 4 hours of work. Just too sensitive in a team environment. A supposedly useful feature is its Achilles heel.
Thank you for your reply. Saving a template feature is quite important. Changed from one to three stars for sincere reply.
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.
Please feel free reach out to support@arenacommerce.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
To be honest, we have never encountered a case like you among the thousands of stores that use our app. You will not lose custom form settings data unless you click the Save button after clicking import & verify your new setting. In addition, your metafields value is stored by Shopify so it can't lost with import sample custom field setting feature.
Very Bad! App dashboard not loading.I have try many time but load any more. Just useless this app is.
Sorry, there are some issue can happen sometimes but we always here for help. I hope that you can give us a chance to support you.
Highly recommend. Lets us customise the free template we use more easily. Developer had no issues with set up.
A great way of deploying custom customization on your site. Great customer service and team with knowledge in this field to fulfill your request.
This app is incredibly powerful, especially if you know your way around metafields and a bit of coding or have access to a developer. David and his team is extremely helpful and we've been able to do more with this app than I even realized was possible. Check it out!
Pretty satisfied so far with this app, but it can be a bit confusing to set up until you work with it a bit. We use it to add sections to our product pages as well as collection pages. App WILL NOT stop asking me to leave a review. I can't open it without it asking me multiple times. My recommendation would be to not be as pushy about them.
Nice app
very great help from the staff! thanks. they contact me and fix the problem I was facing. and everything is fine now.
The code you added to your website seems incorrect. Our support team has already made the necessary changes to your Liquid to accommodate your requirements, and any additional changes may cause unexpected issues on your website.
I used this app to help me with to create custom Sections. Only 1 issue is getting review Popup every time when I Open Custom fields to do some Changes.
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Good app to add those extra fields to your website. You can do a lot with this tool - just use it intelligently.
I am using this app for various purpose to handle product details data, specific rules, product policies, etc.
Really, this is a nice app.
Helpful and easy to use. You can conveniently edit any time and are very easy to navigate. You just need a bit of understanding with codes and such to edit the format but all in all a great app.
Happy so far. We use this app to create custom fields of content that is difficult to do on Shopify's standard platform. A bit expensive. Wish it was a bit cheaper and we'd use it even more. I'd recommend this to any store with a lot of product content and custom fields / images.
Greate, I love to use this app and it's working as per my requirement. If I need any help I will email your support ID.
Your feedback helps us to improve service for everyone.
Super nice that review popup keep popping, other than that it's cool! I hope this will achieve what I'm trying to achieve.
To tell you about my experience with Advanced Custom Fields - So far so good, I haven't experienced big problems.
App works really well and on the rare occasion it's not working well there's great support to help get things back on track
Was not an issue with the app. App is working fine which is great. Support were helpful too. Thank you
I used this app to add new FAQ sections to m store and it has helped me allot. I wil definitely be using it in the future.
Thanks
Great app to custom your website.
Customer service and team always has been really helpful.
Recommended!!!
Here's my story. Been using this app for the last 2 months. The store is in the dev stage. About to go live. The app suddenly changed it's plan and immediately the freeplan I was using changed and the app became unusable. They changed the export/import paid suddenly without any notice and everyone who was using this feature and this plan affected including me. I rated this app 1 star at that time. They told me that they will give me 6 months free for removing the 1-star review. And I did remove the 1-star review. Now, they removed this app from the Indian store. So, the app became incompatible for my shopify store. Is this a joke? Suddenly the app becomes unavailable for any market? Is this how Shopify and the app behaves? What would happen if this happens to all other apps? Is Shopify a reliable platform for e-commerce development? Are you sure?
Thank you for your interest in the app. However, there are some features that require many months & take a high cost to maintenance so we should charge for it.
this is a very useful app that we are using on our store all the time recommended works perfect, good
I'm not really in a position to rate the app is I'm still unsure why our developer added it to our site. However, I can rate the service and for that I give a 5 Star. David was incredibly fast, patient and supportive and I really couldn't have asked for much more from a service perspective.
RETALIATING CUSTOMER SERVICE!!! BEWARE We ran into an issue with a custom field, where the content we placed in their app would change in the front end. When asked for support with detailed information about the issue, this was the response from their "Customer Success Specialist": We don't offer service to debug any issue from your custom code because there are a lot of tickets we should handle daily. " It is worth noting, our code was not "custom" was just the implementation of the app's functionalities. When asked to take a closer look at our original email, they dismissed it again. Good app, horrible customer support. ** Update: The app retaliated to the above review by blocking our already configured content in the app. When we reach out to them about the issue, this was their response. "Thank you for your interest in our application. Unfortunately, we won’t be able to further help. We’ve learned that aspects of your business model do not agree with our company mission, but we’ve included a list of providers we recommend" David Hoang / When confronted about this being a retaliation. This was their response: "Sorry, we have to refuse to provide this service to you. it’s not problem with your review. It’s only because we can’t meet your expectation about service. Hope you sympathize" It is clear here, as much as they want to try to hide it, that it is all about the review. Any app that highjacks your site because you were not happy with their customer service should not be part of the community. Or should users be afraid of apps blocking them based on reviews?
Thank you for your feedback. We can't support any issue that not related to the app features. It's a theme customization request so we can't help.
thank you so much for the help. is good app for custom your website.is good app for custom your website.
I must correct myself (regarding my previous review -below-): I found out that if I successfully create a field set and I publish it, it works as advertised, in fact it looks great and although is a little complicated and not too UX friendly, it does the job very well. But the code I introduced in my product liquid template went missing, like it was erased, and that caused my fields to disappear form mu published site. I tried to repeat that event just to prove my thesis but I haven’t been able to. I'm 100% positive that code went missing without my intervention. I’m bumping it to 4 stars (not 5 because I’m not certain it won’t happen again and reliability is a big factor for me). Original review: If you want to see how it might look if it actually worked, then go ahead and install this app. I installed it a couple of days ago and after lots of hour of work it looked very nice, but today is just not showing none of my fields on my online store. They just won’t answer via human support, they just send some robot replies saying "read this", "go there", "create an account", "wait for a ticket" and all that runaround. It's a shame cus it really did what I was looking for. I'm sure they want me to follow a support protocol, but after crashing as it did, I don't think it worth the shot.
Hi iLoveGoodBuys,
Sorry about the inconvenience, it's a ticket system so we need to take some time to answers your request. We already feedback on the ticket then request access your store to check the issue.
After emailing me 10 times in a day asking for a review, you deserve the below rating.
App is not that good as well adding to the terrible CS
Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. We have updated our system to improved performance but there are few issue happen during weekend with email system. We are very sorry for the inconvenience caused to you.
We are using the app for a custom modified super menu. These guys have helped out incredibly. They are very responsive and reasonably priced. Very happy.
Easy handling and very fast to work with. I recommend it. Maybe a bulk editing function would make the app more interesting for the mass.
We use to use a chrome plugin to manage metafields but it stopped working. Found this app and pleased it worked first time without any issues!
Would recommend.
Great support,
They helped me to solve other problems with my theme too
Very good documentation and examples!
Great app,
helped me a lot with structured meta fields.
Well documented with a lot of examples and videos
Thank you!
This app has been a literal lifesaver. Before finding this I was pulling my hair out trying to figure out how to put subtitles on the product pages. Thank you so much for the great support to help me get it right.
Bad response !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better.
Please feel free reach out to support@arenacommerce.com with any further comments, concerns, or suggestions you wish to share. We don’t receive your feedback so how can we response?
We would love to make things right if you give us another chance.
Great Customer Support.
Keep up the good work guys
I asked to check why its not working on our store, and a bit of feature I expected to be in the app, the CS answer my questions fast.
Explain everything crystal clear a newbie like me.
Thanks
Great App! This was exactly what we needed for our custom Shopify Templates. Support was very responsive in answering any questions we had. Will continue to use this app for future developments.
Thank you for the excellent application, quickly and efficiently answer questions and solve problems. I had a problem with displaying images in the editor, very quickly fixed
This app is working great for our project, and support has been very responsive. I would recommend this app.