Advanced Store Localization

My overall experience has been extremely positive. The app gives us the granular control that's missing from Shopify's native localization features.

We use this app to change the layout and essentially show a completely different website based on user location.

I have had to contact the developer for specific use case modifications and the functionality was added to the app and live on our website within 24hrs.

I've been using this app for almost 2 years now and it works very well.
Instead of creating a whole 2nd store I manage US & Canada on the same Shopify platform. If MAP differ I duplicate the product and show one in one country and the other on the other one. I exclude countries I don't want to have access and redirect them to google (for security issues/hacks etc...). I can exclude whole collections or simple items per country. Easy to use. Wherever I have any issue the support team is always here to help and very responsive. Happy customer.

We've been really pleased with the responsiveness of the team and the app suited our purposes. Recommend.

This is a powerhouse app. If you understand SEO, you will find that this app is the ultimate hack for international SEO within shopify. Their support is out of this world, friendly, and eager to help. Cannot recommend this enough as I would rank this as the best app I have used in Shopify (coming from years of experience and multiple stores)

Excellent app and even more incredible support. This is the only geolocation app we have found that allows you to show different content and products to customers in different regions on the same website. All the other geolocation apps can only redirect to another store. This is a much better solution and highly recommended. If there are nay any issues, the support is Amazing

Great app, it works very well to controle which product to show depending on the location of the viewer. Great support.

App has really helped me with what I needed it to do. Saved me from building a whole new site.

Customer service has always been really good and fast.

Quick Support Team!
3rd time to reach them and they solved the issue right away.
Highly recommended!

I've been trying to get in contact with them for over a week without response. I have products and menus showing where they should not be

This is literally the first time I've had to leave a poor review anywhere, but in this case, it is well deserved. Think twice before investing in this app!

TL;DR:

This app may offer enticing functionality, but beware - it comes with poor support and is not a simple plug-and-play solution. After changing ownership, the app's support services deteriorated drastically. They failed to address our configuration issues after a theme update, resulting in a 5-figure loss in sales and counting. Despite repeated attempts to resolve the problem, their responses were automated and they did not take any concrete action.

Full review:

We have been using this app for over two years, during which the service quality has taken a severe dive, particularly in terms of support.

In our initial experience, the developer of the app, Alex, provided commendable support. When one of the key features we needed wasn't working, he stepped in and got everything up and running in a matter of 3-4 days. But the trouble began when Alex sold the app to the current company.

Our woes began when we updated our theme and found that the previous configuration wasn't compatible. Reaching out to the new support team was the first step in a frustrating cycle of poorly handled support and ineffective communication. The support team directed us to their 'resources', which consisted of a paltry three videos, and suggested we fix the problem ourselves. This issue wasn't a simple "one size fits all" situation that could be easily solved using their standard resources.

After much back and forth, the support team finally tried to work on the configuration, but to no avail. In fact, their attempts not only failed to resolve the issues with the new theme but also effectively messed up the previous theme's configuration. We couldn't revert back to the old theme, and neither could we move forward with the new one. The prolonged downtime and the issues with the themes cost us a staggering 5-figure loss in sales revenue.

The response from the support team was nothing short of canned answers, with insincere assurances that our issue was important and that they were working to resolve it. However, they didn't put any real effort into the problem. How do I know this? Because when we removed their access to our store, they didn't even realize it!

After a month of fruitless emails and non-existent 'work' on the issue, they finally admitted that they hadn't even started on the problem, using 'unusually high traffic issues' as an excuse. The empty promise to 'work on the request as soon as possible' offered no relief, given that it's been a month since our initial report.

In summary, while this app may offer significant functionality, it is far from a plug-and-play solution. It requires hands-on configuration, either from a developer or from the app creators. However, based on our experience, you certainly shouldn't depend on the latter. The poor quality of their support service and their lack of help have proven to be disastrous for us.

As it stands, the app itself is rendered useless without proper configuration and support. We're still waiting for our issue to be resolved. So if you're thinking of getting this app, please consider this review as a cautionary tale.