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Awesome technical service. Vipin was very thorough in helping with my query. They even readded some deleted code (my mistake) and also added extra code to help ajax filters load. They are always responsive and will help you solve your issue.
A more thorough FAQ would also help solve some of the questions but otherwise is very good and works basically straight out of the box once your settings are set up..
Thanks heaps Vipin
Kind Regards - Relove Oxley Team - see it in action on our site
https://shop.reloveoxley.com/
It hides my Add-to-cart button on Product Page and doesn't work with other apps. And we pay the best plan, was a total disappointed
Hi ,
Thanks for the feedback , really sad to hear that you had the issues with the ADD to Cart button on the product page .But We have even given uninstallation instructions but i guess you didn't even check.
Since you were with our Platinum plan , our support is always available to assist with any issues , if only we were contacted or intimated about the issue.
We would be more than happy to assist you in future .
Thanks
We would give it 5 out of 5 if the app had supported our currency converter. They have provided good support but unfortunately, we had to uninstall again since we need a pre-order app that supports partial payments in different currencies.
Excellent! I am so impressed with their customer service — Vineet quickly understood my requests and made complex code changes for my shop that I feel are worth many times more the monthly price paid. It exceeded my expectations. It's everything I wanted and more. Don't hesitate to buy this app!
I highly recommend Advanced PreOrder-Partial Pay for any Shopify store looking to streamline their pre-order process. The app is easy to use and has a range of useful features, including partial payments and customizable pre-order messaging. The customer support is also excellent, with prompt and helpful responses to any questions or issues. Overall, a great app that has helped improve our pre-order sales and customer experience. 5 stars!
Muy buena app, el PreOrder funciona muy bien.
El soporte técnico fue de gran ayuda, muy oportunos y útiles en su tiempo de respuesta
Seems like it would be great if all you were doing was pre-orders. Using it with any type of discount doesn't work at all so it fails for my needs. Support says it works fine with coupon codes (and automatic discounts aren't supported) but on entering a discount code, app reports discount is invalid.
Thanks for your feedback. Every comment is really valuable to us.
As we have explained in the previous email, that we are not sure of another third party discount app's compatiblity with us. They operate in accordance with their strategies. We have added every possible option in our app, As API has many limitations, but we also try to work out of box.
Additionally, we stated the compatibility of the app with partial payment coupons in the global settings of the app.
Our staff is always glad to assist merchants with app setup and activation. Every message, email, and support request will receive a prompt response from us. Throughout business hours, we are accessible 12 hours a day. Shine Dezign Infonet has more than 250 five-star reviews, which I think shows how dedicated our support staff is. Whether it's a free app or a paid one, we are always delighted to offer assistance.
Sometimes things just don't go as expected (especially compatiblity with another third party apps) but I think we deserve a chance to help you to rectify the problem you had and provide you with a great service.
As you're an entrepreneur yourself, I hope this resonates and you will consider using Advanced PreOrder(Partial Pay) for your business.
Best Regards.
APP DEVELOPER REFUSED REFUND!!! BEWARE!!! - Had lots of issues with the app not working from the install. App Support was only able to solve a few issues... this product is half baked. - Issues with badge covering navigation menu, also covering product names in mobile, and covers functions of the cart tray
- Does not work with Shopify Cart Tray
- Does not respect the requirement for Customer checking the box for Terms and Conditions
- Missing Cart Images, App developer blamed Shopify Draft Order API for not allowing them to get the images
- Incorrect text (vendor sku instead of product name) shown next to the Item in the shopping cart due when using the app
- Does not work when adding more than one item to the cart, especially if the other item is not a preorder item
Hi Triton Bikes,
As per your query and feedback regarding the refund, we would like to notify you of that. Our App does work with the Shopify Cart Tray, however, certain modifications are required to make it compatible with the existing Cart tray. Shopify does not provide product image API, for custom draft order, that’s the reason we can’t make the images visible on the checkout page.
At Shine Dezign Infonet, we pride ourselves in delivering outstanding and amazing results for our clients, for which we are even recognized by Shopify itself, along with thousands of happy and highly satisfied clients.
Thanks, and Best Regards
Shine Dezign Infonet Team.
The application works well, not so much at first, but they have a good customer service and the guys entered to solve problems in the template code and so if it worked without problem
I wanted to use this app because of is ability to take deposits on pre-orders, I haven't been able to find another that does. I never got as far as testing that part out. I had two main problems, firstly, the app resets "Continue Selling When Out Of Stock" on products, so if you are drop shipping anything, you can't sell when you have 0 stock. The second issue was page load speed, according to Lighthouse the app was adding a second to product page load times! This could possibly be a clash with another of the apps I use, but I'd suggest you keep an eye on it. Otherwise, bulk edit were limited, even on the paid version, and didn't always "stick". The app seemed a bit buggy, especially compared to others I've tried. On the upside, the developers were quick to respond, even on the first of January. **11th Feb - Update to this review of 12th Jan & downgrade from 2 to 1 star**
I installed and removed the app well within the 3-day trial period. When I uninstalled the app, I emailed support who confirmed I wouldn't be charged. I *was* charged, and $22.99, not the $17.99 the package I trialled cost. I emailed the developers who kept asking me to remove the update review and told me they would have to contact management to authorize the refund. I'm quite sure they had no intention of giving me back the money they wrongly charged me without me giving them a good review. Eventually I gave up and contacted Shopify support who were excellent and got the refund for me. Even after all this the developers asked me to remove the review which I think is a fair representation of my experience.