APO Product Options, Variants
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We have now tried the app for several days to create our products. The app does what it says, but unfortunately we have found that we have different requirements. The customer service is great and has helped us several times within a few minutes.
Hello,
Thank you very much for your review! We appreciate it.
Let us know if you have any questions or need our help. We will be happy to assist.
Have a great day.
The app is working perfectly fine, easy to setup. And the service is great!
Support are responsive and so helpful! App has everything I required and is great in everyway but one. Whole app is ruined by the way they do price addons by creating clones or variants, just creates a mess of your products. Think they choose the wrong route here and should have used draft orders way. Such a shame and I won't be using it.
Hello,
Thank you for your feedback.
We do understand your concern and are sorry the app's working principle doesn’t fit your needs.
While developing the app, we were considering different ways of applying options. Draft orders have their own limitations such as incompatibility with discounts and other features related to the standard Checkout flow.
Generating custom product variants allows us to overcome these limitations.
If you ever decide to give the app another try please feel free to address us.
Thank you.
Slightly strange review here as unfortunately after trialing Advanced Product Options we won't be continuing with it. The reason for this is we need an options tool that can match options to SKU's and also update individual costs not just add on a cost or percentage to a base product. I'm still giving Mageworx 4 stars as their customer service has been fantastic. I'm sure for many businesses this App would work perfectly, but for us we need to maintain genuine variants with SKUs and the ability to select these products via options.
Wanted to like it from reading reviews… but approved for them to work on my website, apparently I guess the code didn’t work for the theme version I had. They installed the code and got back to me with the report that it wouldn’t work. Left the code there and my page was displaying random characters all over.
Hello,
Thank you for your feedback.
We are sorry the app didn't work for you and for the possible miscommunication.
I would like to stress out another time that the app works with your theme perfectly well. But it's incompatible with the external scrip by Dynamic Product Ads.
We didn't delete the app code to let you decide how to proceed. You could consider removing the script in question and proceed with the app testing.
Since you decided to discard the app, please let us know if you need our assistance with the app code removal. We'll resent a collaborator access request.
Looking forward to hearing from you.
For $14.99/mo their support team needs to respond faster. I installed the app yesterday and submitted a request for installation. The team responded the next day (which isn't unreasonable, but other teams have responded within HOURS of receiving an email). While I was waiting I began creating a template that was relatively easy to do. It's not the best interface but it is doable. I received a collaboration request this morning & accepted it within 5mins because I was notified by email as soon as it came in. I have not heard anything else from their team after two emails to confirm that they have access. I also looked on Shopify to see if anyone logged in from their account, which they haven't. This is problematic because: 1. This is wasting time on my free trial. 2. As mentioned, other teams respond significantly faster.
Hello,
We’re sorry to hear you did not have a great experience. Thank you for letting us know about the slow service you received. We will handle that issue on our end. It is our priority to ensure every client receives timely assistance.
If you ever need our assistance again we'll do our best to provide you with excellent support.
Have a great day!
Infested the entire site with "mws_apo_generated" product types. Danger!
Hello,
We are sorry to hear you faced difficulties while using the app.
The app may generate cloned products in certain situations. However, they should not flood your product list or appear on the front end if the app is configured and used properly.
As we can see, our team offered assistance with the app integration, but we never heard back from you.
Should you ever decide to give the app another try, please feel free to contact us. We will be happy to assist.
Thank you.
I keep getting this error when trying to use the app:
An internal server error occurred.
The above error occurred while the Web server was processing your request.
Please contact us if you think this is a server error. Thank you.
Amazing App (I have tried a lot of others) with an Awesome Support! I have set many complex options (I feel so? haha) and whenever need any help with custom codes like make their app needs to do any particular task, to make my life easier, they are always there to help and make it happen.
Very good support! App work fine, perfect for what I need