APO Product Options, Variants
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I have found the support excellent. The app does most things I require and is as good as anything available on Shopify in my opinion. I believe there are new features in the pipeline. If they are implemented I would give this app 5 stars.
Started this app at $8.99 and found out I was paying $14.99 not sure how that happened. But that's not even the worst part of this app. The way they clone your apps makes your store look crazy and disorganized. Shoppers can click on a products and it'll bring them to a 404 page because that product is duplicated only for pricing. I had to take down my wholesale store and fix the codes because everything was a mess. Save yourself the time and headache until they fix the price-add on feature.
Hello,
Thank you for your feedback.
As we can see, you still have the app installed but can’t find any tickets within our support system submitted in regards to the concerns listed here within this review.
We offer lifetime technical support and are always available to assist if you face any difficulties.
Please kindly consider creating a support request via the form or contact us directly via the app@mageworx.com email. We’ll do our best to provide you with detailed info and fix all the issues you’ve faced with.
Thank you in advance.
I'm fascinated by the reviews for great service as I've just sent my 3rd request begging for help. I'm completely stumped by the setup and have been told twice now to look at the tutorials and that they can't help me. Looks like I'll be deleting it...
Hello,
Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We've received a ticket from you along with this review and would like the opportunity to investigate your feedback further within it.
Have a great day.
Its a little more expensive than the other Product Options Apps, but its the only one that allowed me to do all the things I wanted. It works really well and smooth and provides a great seamless user experience for the end user.
I need to be able to have an option for my customers to add a $3 item to some of my products. I also need that $3 item to be inventoried so that I can keep track of the item and know when to make more. The app will allow you to create and sell a separate product (the $3 item), but there's no way to inventory it. Also, when I have that $3 item added as an option, if any customer selects to add it to their purchase, the original item that they were purchasing is no longer inventoried properly. I've been running out of things and overselling products and not understanding why, but I finally realized its all of the products that Advanced Options are tied to. I understand that it's complicated adding on that $3 item as an inventoried product, but it's absurd that any base product with an Advanced Option add-on item is not being deducted from the inventory when sold. I know that they're working on this, but they've been saying that for months. I've been paying for something that's messing with my inventory and I'm not a fan.
Hello,
Thank you for your feedback.
We do understand your concern.
The current app version was released in production not so long ago and we are constantly working on its enhancements.
Inventory tracking is an essential part of any store and we are in the process of developing our own inventory tracking system at the very moment.
The inventory tracking system we develop is a very complex mechanism, it will allow assigning stock to particular variants, not just separate option values. Also, it will be possible to link existing products/variants from your catalog to our option values.
The implementation of such a system is a complex and resource-intensive process that requires time. But we are doing our best to launch it as soon as possible.
We do apologize for the temporary inconvenience.
Thank you for understanding.
The team was very fast and helped me perfectly. The application works very well. I recommend.
Lots of options to customize and provide a better shopping experience for the customer. Very fast and friendly customer support on top of that!
Hello,
Thank you so much for this review. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers.
Feel free to get back to us if you have any questions or need our help. We will be happy to assist.
Have a great day.
This app is brilliant! The customer service is amazing and always get back to you within 24 hours. Highly recommend!
I tried many other apps for product personalization, and this one is the only one that worked out of the box. All the other forced me to mess with code and wasting a lot of time. These problems might be a coincidence, but still, this app would've saved me hours of work.
This app is superior to other product option apps I've tried — finally a solution to not having a duplicate product in checkout! The support team works fast and has been very helpful with answering questions. Highly recommend!