
APO Product Options, Variants
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Good app. Amazing support. Always willing to help. It is missing a few key features I would like to see, but still a great app for customizations.
Currently it is DOWN. Not sure if I can get any help or not. None of my customized product options are working in my entire store.
I like the look and facility but we have seen a bug that affects our ability to see details in orders and possible mis-calculations ... we have spend much time during several calls where for most of last year, Shopify personal are wonderful, the issue is identified but when handed to MagWorx is never corrected to date...
I have received an offer from Shopify to modify the app so it work with a third party Advanced Product Options -- I agree for the mod to be done -- next we will see how the results are:)
Thank you for your feedback! Our team has investigated the issue you are describing. Unfortunately it is caused by third-party pre-order app installed in your store. We offered to customize our app for you free of a charge to make it compatible with the app you are using for pre-order. Please, let us know if it will work for you.
Hard to know exactly how many sales we have missed with this plugin, but one thing is sure, it's not reliable. We had too many price malfunctions. It's full of bugs when you want to add multiple options with different prices. The team is reactive, but the bugs may come back a day or two later. Can't recommend this plugin. And sometimes the plugin was not showing at all on the product page?????
Hello,
We appreciate your feedback and are sorry to hear you've faced difficulties while using the app.
As a rule, the app works stable and we do not receive massive bug reports from other clients.
Conflicts may arise if the app is installed on a highly customized theme or a theme overwhelmed with an external code.
We wish you all the success. Have a great day!
Really great app but the support is lacking and the software is not reliable. Works great 90% of the time and is down randomly the other 10. Word of advice, when you use this app as a product selector and it experiences issues you get $0 in sales, because customers cannot add to cart. This is the second time its happened it 6 months and if you're looking for support you won't get it. You'll just have to wait until they fix the issue, right now ite been about 5 hours for me, middle of the day, no sales, no support from Mageworks. I'll be migrating off this app and paying a developer to program an alternative option. I would suggest looking at other options because you're likely going to have the same issue and will have to change apps later on, costing you time, money and a good chunk of lost sales.
I'm sorry to hear about your experience. This incident was extremely frustrating for us as well.
It looks like some third party (with unclear intent) was using an automated script on one of our client stores, which was causing tens of thousands of fake products to be added to the shopping cart within a short period of time. At certain point it appears this triggered Shopify's product API limits, which caused the API restrictions to take effect for that store. Since we used to have one queue for all requests, those restrictions caused extreme delays in processing products that are being added to the cart.
Shortly after identifying the cause of the issue, we implemented and deployed a solution. Moving forward we will be taking additional steps to rework the logic and optimize app's performance.
I need to be able to have an option for my customers to add a $3 item to some of my products. I also need that $3 item to be inventoried so that I can keep track of the item and know when to make more. The app will allow you to create and sell a separate product (the $3 item), but there's no way to inventory it. Also, when I have that $3 item added as an option, if any customer selects to add it to their purchase, the original item that they were purchasing is no longer inventoried properly. I've been running out of things and overselling products and not understanding why, but I finally realized its all of the products that Advanced Options are tied to. I understand that it's complicated adding on that $3 item as an inventoried product, but it's absurd that any base product with an Advanced Option add-on item is not being deducted from the inventory when sold. I know that they're working on this, but they've been saying that for months. I've been paying for something that's messing with my inventory and I'm not a fan.
Hello,
Thank you for your feedback.
We do understand your concern.
The current app version was released in production not so long ago and we are constantly working on its enhancements.
Inventory tracking is an essential part of any store and we are in the process of developing our own inventory tracking system at the very moment.
The inventory tracking system we develop is a very complex mechanism, it will allow assigning stock to particular variants, not just separate option values. Also, it will be possible to link existing products/variants from your catalog to our option values.
The implementation of such a system is a complex and resource-intensive process that requires time. But we are doing our best to launch it as soon as possible.
We do apologize for the temporary inconvenience.
Thank you for understanding.
The app does what it offers. However there's an issue I have reported almost for a month is not solved - custom product is added more than once in the order. I have to manually check and refund for those overpaid. This is a serious bug but the developer fails to solve it.
Hi,
We are sorry for the inconvenience you've faced with.
We've finally managed to find the root cause of the issue - there were conflicts with items' removal in the cart.
Now, this should be fixed permanently.
Please feel free to reach out to us in case of any questions.
While the app seems to work OK - their install was one disaster after another. Incomplete install, multiple reminders to fix, broken cart, broken product pages and our cart and products are still broken. Have gone elsewhere for a fix and complete install
Support are responsive and so helpful! App has everything I required and is great in everyway but one. Whole app is ruined by the way they do price addons by creating clones or variants, just creates a mess of your products. Think they choose the wrong route here and should have used draft orders way. Such a shame and I won't be using it.
Hello,
Thank you for your feedback.
We do understand your concern and are sorry the app's working principle doesn’t fit your needs.
While developing the app, we were considering different ways of applying options. Draft orders have their own limitations such as incompatibility with discounts and other features related to the standard Checkout flow.
Generating custom product variants allows us to overcome these limitations.
If you ever decide to give the app another try please feel free to address us.
Thank you.
⭐⭐⭐⭐⭐ Amazing service from APO! The team is super professional, efficient, and always goes the extra mile. Great attention to detail and fantastic support—highly recommend!
Hello,
Thank you so much for your amazing review! ⭐⭐⭐⭐⭐ We truly appreciate your kind words and are thrilled to hear that you had a great experience with our team. Providing professional, efficient, and detailed support is our top priority, and we're so happy we could meet your expectations.
If you ever need any assistance in the future, we're always here to help!
Hello,
Thank you for taking the time to rate our app!
We appreciate your support and are always looking for ways to improve. If there’s anything we can do to make your experience even better, we’d love to hear your feedback!
Feel free to reach out anytime.
Thanks for the 5 stars! ⭐️🚀
Tried and tested 18 different apps that will allow to sell items in bulk but every single app had several limitations. Finally, came across these guys and honestly they are the best out there for all the good reasons. Initially had a few issues with customizing the app but their team did the best job and listened to every detail I wanted to be implemented and finally I have what I wanted. Thank you Angie, Polina and the entire APO team for truly understanding customer's requirements and for being there whenever needed.
Very fast service also very friendly, able to provide every option possible would highly reccomend
If you are looking for an High level Product Options & Add Ons app for your shopify store, you are in the right place. This app is by far the best we found on Shopify, and by far the best customer support ever ! These guys help us to fully customize every details, design and every little things of our add-ons. Is not easy to find an app like this one on Shopify, the support is for sure the extra gear, that gave us all we asked for in terms of customization. Super Recommend.
Great app! I did have some confusion during setup, but the customer support was very helpful!
Amazing App (I have tried a lot of others) with an Awesome Support! I have set many complex options (I feel so? haha) and whenever need any help with custom codes like make their app needs to do any particular task, to make my life easier, they are always there to help and make it happen.
This is a great app, but the thing that's impressed me the most is the wonderful support team. Amazing response times and hands-on help with ensuring the product variants are configured correctly and working efficiently. They've over delivered in this regard. Many thanks and greatly appreciated.
This app solved our complex needs for custom product and despite being free app, customer support went above and beyond to answer our questions and requests.
Easily the most attractive product options app on the market! It loads quickly and I've set up a product with 243 rules which it handles with ease. I've had a few questions as I've gone along and have found the dev team to be super responsive. I don't usually leave 5* reviews but this one is 100% worth it!
Great app! I find it to be the best of its kind! As a cherry on top, the support team is amazing and super fast!
The support has been excellent and the application has been great as well! Having the pleasure of working with you is a great experience
This plugin does everything it says on the tin and more! Caring company with attentive support. What more could you ask for? Absolutely worth the subscription if this is the kinda thing your store needs.
Not only were we able to use this app to work on converting our store to more of a product configuration instead of simple product options, but we were able to work with the developers to come up with a custom Javascript tie in to expose their object model to a separate service. Saving us a tremendous amount of time and allowing us to lean on Mageworx's hard work as a reliable part of our app.
I went into that conversation with their support expecting it to be outside of the realm of what they would willingly offer, or never hear back. Least to say I was pleasantly surprised when their customer support was more attentive to the conversation than I was and correctly translated my request to their developers who delivered exactly what I needed after some back and forth on gathering requirements.
What a fantastic app this is! So cool. It does fulfill my all requirements perfectly. Their support is really wonderful. They did every single support for me within a very very short time. From design to logic application, they did all for me without any extra money. I am super happy that I found out such a lovely app. Right now, I am eagerly waiting to start marketing for my product. Hopefully, I could go beyond everything using this app and make a good figure for my store. Thanks a lot again to the developer who are working hard to make this app more customizable and trying to solve users problem. Hats off to all of you.
Does exactly what I wanted. I had a certain idea in mind and all it took was emailing the support. They were quick with replies and took care of all coding that was necessary. App is worth the cost and I recommend it!
We needed an app that would allow for products to be fully customisable. Everything had to be considered from delivery, installations, accessories, sizes with numerous variations of prices (that depended on what was selected). The support team for APO have been (and continue to be) simply amazing in helping us navigate the app's capabilities and have helped us with alot of backend-coding in order to meet our needs. Lifesavers indeed, highly recommend!
I found difficulties with the installation but the support helped very quickly, thank you very much!!
The Advanced Product App is amazing, and their willingness to change how it looks on your website is amazing! Ive asked to change some things to make my site look and work a bit better for the customer and they are very quick to change/fix it. Im very impressed. Polina is the one who helps me and shes very sweet and clear. No matter how small it is, they'll take care of it and I couldnt recommend this more!
We love using this app! Very advanced & their customer service is amazing. Their team provides efficient responses with great solutions!
I used this app to add more options to my product and I really like this app they have great support they always help with your problems. I recommend you to install this app.
Greatest service I have ever experienced. Quick and to the point, solution oriented. FYI, I was unhappy with the location of the options functionality on my product page, and after two emails it was right as I liked it. Thanks
Great app! it has worked well for all my variants. Although i've found it easy to use, i have contacted support a few times and they've always helped and solved my issue. 5 Stars
Great functionality and phenomenal tech support. They're prompt and they've always fixed any problems I've had.
I needed a different format of variants because of customisation and tested out a few variants apps. Only Advanced Product Options met my needs. What made the biggest difference was the support I got from their team. Valentin (thanks again!) and Angie were extremely supportive and responsive in helping me get the options to display correctly. I could give them collaborator access to help configure the parts I didn't know how to do or did wrongly, so I really appreciate their support.
We use this app for our gallery online, the customer service from the team is amazing! They helped us to adjust some details even. Recommended
Max stars for sure! They have taken it to a next level with their customer support. Most helpful, friendliest and fastest support I have ever witnessed. They literally help with everything regarding the app, whether it is the set up, some design problems or something else. I didn't find any other app with that many option possibilities and they helped me reach my desired goal very quickly and conveniently. Thank you for premium value!
Great app!
We host our shops on Etsy, and could not get the kind of customization of options that we wanted. This app helped us to limit the options that were available, based on other options that were chosen.
Also, any time I have had an issue they have been quick to respond and resolve it. Would recommend this app.
What a great service. I had a few struggles and issues but they all were very quickly solved by the team. Thank you very much!
I have had a very good experience with the support of this app. Very fast and always friendly. We also like the app itself very much. This regulates the complex structure of our product variations and that very well organized.
This app does exactly what I need it to do, but the best part about it is the customer service. I had tinkered around with the code on my site and didn't have a straight forward installation (my issue, not the app's) so I reached out for some help installing. I had really quick turnaround and the Mageworx team was really helpful in making a couple changes that I asked for. I would definitely recommend it as an easy way to add a lot of customizations to your products.
The app is ok. But useless as there is no quantity tracking (so I have customer buying the same unique item twice). I contacted the support 8 month ago about his problem and told me they were working on this problem... 8 month later I asked again and reply exactly the same... When I asked them more details about this issue resolution they stopped reply to me.
Hello,
Thank you for your feedback.
We do understand your concern.
The current app version was released in production not so long ago and we are constantly working on its enhancements.
Inventory tracking is an essential part of any store and we are in the process of developing our own inventory tracking system at the very moment.
The inventory tracking system we develop is a very complex mechanism, it will allow assigning stock to particular variants, not just separate option values. Also, it will be possible to link existing products/variants from your catalog to our option values.
The implementation of such a system is a complex and resource-intensive process that requires time. But we are doing our best to launch it as soon as possible.
We do apologize for the temporary inconvenience.
We weren't able to find any unanswered tickets from you. The latest ticket was submitted on March 10 and replied that day.
Tahnk you.
Started this app at $8.99 and found out I was paying $14.99 not sure how that happened. But that's not even the worst part of this app. The way they clone your apps makes your store look crazy and disorganized. Shoppers can click on a products and it'll bring them to a 404 page because that product is duplicated only for pricing. I had to take down my wholesale store and fix the codes because everything was a mess. Save yourself the time and headache until they fix the price-add on feature.
Hello,
Thank you for your feedback.
As we can see, you still have the app installed but can’t find any tickets within our support system submitted in regards to the concerns listed here within this review.
We offer lifetime technical support and are always available to assist if you face any difficulties.
Please kindly consider creating a support request via the form or contact us directly via the app@mageworx.com email. We’ll do our best to provide you with detailed info and fix all the issues you’ve faced with.
Thank you in advance.
got this app for our store to add extra options works exactly how i wanted it to, developer support is great
We recently installed this app to replace another, as it did not offer enough customisation. The app itself is easy to install, set up and manage, and the customer service we have received has been absolutely incredible. The team have helped us customise everything we need, in a very timely manner. Thank you again!
Such great product with an easy access and set up and amazing fonction for my website. And if you need some support you van count on great answer in a very short time frame and always so helpful. Thanks
I tried many other apps for product personalization, and this one is the only one that worked out of the box. All the other forced me to mess with code and wasting a lot of time. These problems might be a coincidence, but still, this app would've saved me hours of work.
This app helped me build a product configurator from scratch. The conditional logic and options are incredibly useful. Angelika and Dmitry have been incredibly helpful in support and are extremely flexible to work with. Would 100% recommend.
I needed a somewhat complicated setup for one of my products, and the customer service team was amazingly helpful in configuring it for me just the way I wanted it (shout out to Angelika). Highly recommended!
Super useful app. Perfect for complex product customization. Also big shout-out to the customer service. Very kind, helpful and fast!
I wanted this app to work for us so badly, mainly because the support is fantastic and to be able to manage one options list is a great timesaver. However, the variant options that it creates do not update inventory and has caused us to oversell products we didn't have in stock. Great idea for an app, but could use some tweaks.
Hello,
Thank you for your feedback.
We do understand your concern.
The current app version was released in production not so long ago and we are constantly working on its enhancements.
Inventory tracking is an essential part of any store and we are in the process of developing our own inventory tracking system at the very moment.
The inventory tracking system we develop is a very complex mechanism, it will allow assigning stock to particular variants, not just separate option values. Also, it will be possible to link existing products/variants from your catalog to our option values.
The implementation of such a system is a complex and resource-intensive process that requires time. But we are doing our best to launch it as soon as possible.
We do apologize for the temporary inconvenience.
Thank you for understanding.
Super responsive customer service, fixed our problem within a day. Would definitely recommend this app.
Perfect app for customizing product options. I sell art prints, in different sizes, from different material, with optional add-ons. When I encountered difficulties I got helped real fast, even whilst being on the free plan. Thank you!
I like the IDEA of this app, but it is constantly creating issues in my shop;
-Printed the option code language on my packing slips
-Created duplicate products
-Stops discount codes from working
-Some items in collection were not displaying due to this app changing code in my theme. Took shopify support about an hour to fix it. This caused me to LOSE sales over the weekend since the items were part of a BOGO sale. -This app changed code in my theme which was a mess to get out and reverse. Today I decided I've had enough. Looking for another option.
Adds a whole range of product options into your store for a whole new dimension of service for your customer. Also they have super fast and helpful customer service!
Great app all work very well . I needed assistance to install app it was very fast and Professional
Amazing customer service, this app helps me to build up my various option sets and to resolve the complexities of my custom option sets.
Thanks for your service.
the support team was very responsive and understanding to my needs , they made everything to customize the app for my needs , great experience
Wanted to like it from reading reviews… but approved for them to work on my website, apparently I guess the code didn’t work for the theme version I had. They installed the code and got back to me with the report that it wouldn’t work. Left the code there and my page was displaying random characters all over.
Hello,
Thank you for your feedback.
We are sorry the app didn't work for you and for the possible miscommunication.
I would like to stress out another time that the app works with your theme perfectly well. But it's incompatible with the external scrip by Dynamic Product Ads.
We didn't delete the app code to let you decide how to proceed. You could consider removing the script in question and proceed with the app testing.
Since you decided to discard the app, please let us know if you need our assistance with the app code removal. We'll resent a collaborator access request.
Looking forward to hearing from you.