APO Product Options, Variants , 574 avaliações
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GREAT app added to my store! My options look wonderful and when ever I have an issue support gets it fixed very quickly! Don't hesitate to download!
Great app and even better customer service. Very responsive and they go over and above. The app is really straightforward to use. ***Update*** 10/2/2021 - again reached out and they solved my problem within 24 hours - cannot rate them highly enough
Hello,
Thanks for taking the time to share your thoughts with us. We're grateful for your honest feedback and we're glad you feel we're on the right track!
Have a great day!
We couldn't be happier with the product and especially the service. They helped with all implementation and have worked out any tweaks we have needed. Not to mention it has boosted our up-sales substantially.
The app helped me have custom SKUs for each product and the support team is top notch! Help within an hour multiple times!
Hello,
Thank you so much for taking the time to rate our app! We truly appreciate it.
Do not hesitate to contact us if you have any questions or need our help. We will be happy to assist.
Have a wonderful day.
the amount of customization you can add for product variants is outstanding support is top notch, i had a few problems and they were all solved in under 24 hours!
Hello,
We are thrilled to have you as part of the MageWorx family! Thank you for sharing your kind words with us. It means a lot to us and to our entire team! We look forward to serving you again soon!
Have a great day!
The best work around for the variation limit and an amazing support team who went above and beyond to get my website exactly how I wanted it and all done within 20 minutes!!!!
Hello,
Thank you so much for this review. We are so delighted that you rate our service as 5-star as we strive to provide just that for all our customers.
Feel free to get back to us if you have any questions or need our help. We will be happy to assist.
Have a wonderful day.
Totally agree with the latter review. These guys have gone AWOL. The app crashed yesterday making the add to cart button stop working. Couldn't contact them for hours. Had to delete the app (and lose sales while we were trying to figure out what was going on!) Lost all the information stored in the app. Not the first time it's happened. Happens about every 6 months or so? Great app otherwise but keep in mind - app makes the add to cart button 'crash' and support are really hard to contact. I would try to find an alternative - that's what we're going to do!
FYI Shopify offered their usual response - not our problem! Thanks Shopify.
Sorry to hear you had that experience. I have posted our findings on what caused the issue in the previous review, but I'll also duplicate it here:
It looks like some third party (with unclear intent) was using an automated script on one of our client stores, which was causing tens of thousands of fake products to be added to the shopping cart within a short period of time. At certain point it appears this triggered Shopify's product API limits, which caused the API restrictions to take effect for that store. Since we used to have one queue for all requests, those restrictions caused extreme delays in processing products that are being added to the cart.
Shortly after identifying the cause of the issue, we implemented and deployed a solution. Moving forward we will be taking additional steps to rework the logic and optimize app's performance.
The app works really well, but also have nothing but great things to say about the support. Top notch team
Hello,
Thank you so much for your 5-star review! I will share this with our team to let them know to keep up the amazing work :)
Thank you, once again, for your kind words.
Have a wonderful day.
Update--App is working better BUT I have wrote several times about a new issue and havent received any response. The customer service and help sucks so bad.
Now--If a customer adds something with the custom options added, but then removes it from the cart, the custom option pricing still stays and does not give them a choice to remove it. --Not only that, but if the customer has an account and they sign in a week later, the cost IS STILL THERE! So it NEVER goes away until they check it out. It is extremely frustrating. Currently looking for a new app to use.
SOOO aggravated with this APP. It is so unreliable. I have been writing them for over a week and they haven't even made an attempt to fix the problem! DON'T even bother trying this app!
Advanced Product Options app is extremely simple to use. The staff was more than willing to help install the app, even on their day off. They have an emergency department that responded and resolved all my issues in less than 24 hours. If there was a customization I needed help with, they were very accommodating and walked me through each step or provided useful resources on their website. Extremely satisfied with Mageworx and will be a customer for a long time!
If you need an app to add unlimited number of variants, make sure you check them out! I personally love their swatches feature :)