APO Product Options, Variants
Cumpre os mais elevados padrões de qualidade da Shopify para velocidade, facilidade de utilização e valor para o comerciante
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Good app. Amazing support. Always willing to help. It is missing a few key features I would like to see, but still a great app for customizations.
Currently it is DOWN. Not sure if I can get any help or not. None of my customized product options are working in my entire store.
The app does what it offers. However there's an issue I have reported almost for a month is not solved - custom product is added more than once in the order. I have to manually check and refund for those overpaid. This is a serious bug but the developer fails to solve it.
Hi,
We are sorry for the inconvenience you've faced with.
We've finally managed to find the root cause of the issue - there were conflicts with items' removal in the cart.
Now, this should be fixed permanently.
Please feel free to reach out to us in case of any questions.
The app is ok. But useless as there is no quantity tracking (so I have customer buying the same unique item twice). I contacted the support 8 month ago about his problem and told me they were working on this problem... 8 month later I asked again and reply exactly the same... When I asked them more details about this issue resolution they stopped reply to me.
Hello,
Thank you for your feedback.
We do understand your concern.
The current app version was released in production not so long ago and we are constantly working on its enhancements.
Inventory tracking is an essential part of any store and we are in the process of developing our own inventory tracking system at the very moment.
The inventory tracking system we develop is a very complex mechanism, it will allow assigning stock to particular variants, not just separate option values. Also, it will be possible to link existing products/variants from your catalog to our option values.
The implementation of such a system is a complex and resource-intensive process that requires time. But we are doing our best to launch it as soon as possible.
We do apologize for the temporary inconvenience.
We weren't able to find any unanswered tickets from you. The latest ticket was submitted on March 10 and replied that day.
Tahnk you.
I like the look and facility but we have seen a bug that affects our ability to see details in orders and possible mis-calculations ... we have spend much time during several calls where for most of last year, Shopify personal are wonderful, the issue is identified but when handed to MagWorx is never corrected to date...
I have received an offer from Shopify to modify the app so it work with a third party Advanced Product Options -- I agree for the mod to be done -- next we will see how the results are:)
Thank you for your feedback! Our team has investigated the issue you are describing. Unfortunately it is caused by third-party pre-order app installed in your store. We offered to customize our app for you free of a charge to make it compatible with the app you are using for pre-order. Please, let us know if it will work for you.
App does what it says most of the time, I can't complain about that. However this app broke one of my more complex implementations, and is presently allowing either one of two functionalities:
1) customers can buy expensive items for $0.00
2) customers cannot add item to cart at all
Support has been completely unresponsive for at least 12 hours now, including a Chat rep who just said "open a ticket" and then immediately closed the chat on me. I would honestly tolerate this under normal circumstances, however it's BFCM Week and any app vendor who isn't beefing up its support this week is one that clearly doesn't have its customers in mind.
Really great app but the support is lacking and the software is not reliable. Works great 90% of the time and is down randomly the other 10. Word of advice, when you use this app as a product selector and it experiences issues you get $0 in sales, because customers cannot add to cart. This is the second time its happened it 6 months and if you're looking for support you won't get it. You'll just have to wait until they fix the issue, right now ite been about 5 hours for me, middle of the day, no sales, no support from Mageworks. I'll be migrating off this app and paying a developer to program an alternative option. I would suggest looking at other options because you're likely going to have the same issue and will have to change apps later on, costing you time, money and a good chunk of lost sales.
I'm sorry to hear about your experience. This incident was extremely frustrating for us as well.
It looks like some third party (with unclear intent) was using an automated script on one of our client stores, which was causing tens of thousands of fake products to be added to the shopping cart within a short period of time. At certain point it appears this triggered Shopify's product API limits, which caused the API restrictions to take effect for that store. Since we used to have one queue for all requests, those restrictions caused extreme delays in processing products that are being added to the cart.
Shortly after identifying the cause of the issue, we implemented and deployed a solution. Moving forward we will be taking additional steps to rework the logic and optimize app's performance.
Hard to know exactly how many sales we have missed with this plugin, but one thing is sure, it's not reliable. We had too many price malfunctions. It's full of bugs when you want to add multiple options with different prices. The team is reactive, but the bugs may come back a day or two later. Can't recommend this plugin. And sometimes the plugin was not showing at all on the product page?????
Hello,
We appreciate your feedback and are sorry to hear you've faced difficulties while using the app.
As a rule, the app works stable and we do not receive massive bug reports from other clients.
Conflicts may arise if the app is installed on a highly customized theme or a theme overwhelmed with an external code.
We wish you all the success. Have a great day!
I need to be able to have an option for my customers to add a $3 item to some of my products. I also need that $3 item to be inventoried so that I can keep track of the item and know when to make more. The app will allow you to create and sell a separate product (the $3 item), but there's no way to inventory it. Also, when I have that $3 item added as an option, if any customer selects to add it to their purchase, the original item that they were purchasing is no longer inventoried properly. I've been running out of things and overselling products and not understanding why, but I finally realized its all of the products that Advanced Options are tied to. I understand that it's complicated adding on that $3 item as an inventoried product, but it's absurd that any base product with an Advanced Option add-on item is not being deducted from the inventory when sold. I know that they're working on this, but they've been saying that for months. I've been paying for something that's messing with my inventory and I'm not a fan.
Hello,
Thank you for your feedback.
We do understand your concern.
The current app version was released in production not so long ago and we are constantly working on its enhancements.
Inventory tracking is an essential part of any store and we are in the process of developing our own inventory tracking system at the very moment.
The inventory tracking system we develop is a very complex mechanism, it will allow assigning stock to particular variants, not just separate option values. Also, it will be possible to link existing products/variants from your catalog to our option values.
The implementation of such a system is a complex and resource-intensive process that requires time. But we are doing our best to launch it as soon as possible.
We do apologize for the temporary inconvenience.
Thank you for understanding.
I wanted this app to work for us so badly, mainly because the support is fantastic and to be able to manage one options list is a great timesaver. However, the variant options that it creates do not update inventory and has caused us to oversell products we didn't have in stock. Great idea for an app, but could use some tweaks.
Hello,
Thank you for your feedback.
We do understand your concern.
The current app version was released in production not so long ago and we are constantly working on its enhancements.
Inventory tracking is an essential part of any store and we are in the process of developing our own inventory tracking system at the very moment.
The inventory tracking system we develop is a very complex mechanism, it will allow assigning stock to particular variants, not just separate option values. Also, it will be possible to link existing products/variants from your catalog to our option values.
The implementation of such a system is a complex and resource-intensive process that requires time. But we are doing our best to launch it as soon as possible.
We do apologize for the temporary inconvenience.
Thank you for understanding.
While the app seems to work OK - their install was one disaster after another. Incomplete install, multiple reminders to fix, broken cart, broken product pages and our cart and products are still broken. Have gone elsewhere for a fix and complete install