APO Product Options, Variants
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I did like this app, and the support was quite quick (usually within 24 hours) but I absolutely hated how they cloned your products. I ended up with 100's of extra products that made finding the ones I actually needed to very difficult. Uninstalled for this reason.
Hello,
Thank you for your feedback.
We understand your concern. The thing is that Shopify doesn't allow changing a product price on the checkout without using the standard variants or cloning the product.
Our team is working on a new update for this app, which will significantly improve the approach of how options are added to products. We will get rid of the cloned products and we will use the Shopify Variants functionality to add the options. The final product variant will be dynamically generated to reflect all chosen options. It will make all native Shopify features working correctly.
Have a great day!
I contacted support and have not received a response in 3 days. I haven't been able to use the app or get my questions answered. For the monthly amount they are charging they should have a live chat option to contact support for help. Overall this app is not giving me a good impression.
Installation is not user friendly a shopify guru tried to install the app due to lack of communication from the developers and he was unable to install it.
in the future i would like to see better communication, an option to alphabetize options list with the click of a button and ability to edit multiple options list at a time. Being able to copy and paste a options list instead of entering one by one would be helpful also.
These guys offer amazing customer support! Other apps I tried using made me wait and wait and wait for help, but for every app I've ever had with this company they have been responsive within 12 hours of messaging them. They offer free installations and are very helpful across the boards. Highly recommend.
Hello,
Thank you for your time spent on rating our app. Our company puts customers' satisfaction as a top priority and we are committed to our customers.
Fell free to reach out to us for any suggestions or queries.
Have a great day.
Adds a whole range of product options into your store for a whole new dimension of service for your customer. Also they have super fast and helpful customer service!
THE CLONES!!!!!!THE CLONES!!!!!!THE CLONES!!!!!!THE CLONES!!!!!!THE CLONES!!!!!!THE CLONES!!!!!!THE CLONES!!!!!!THE CLONES!!!!!!
Hello,
Thank you for your feedback.
We'd highly appreciate it if you could elaborate a bit on your concern.
The app generated cloned products before. But we released a new version recently that has a completely new working principle.
Instead of creating a clone for every product with options that a user adds to the cart, the app now creates variants for those options right inside the base product. Clones are created only if the base product reaches Shopify’s limit of 100 variants per product. In such cases, we create a clone and proceed with adding variants to it, until that clone also reaches 100 variants. Then we repeat the process. But the trick here is that we don’t create duplicate variants. If a variant with the same options already exists, we reuse that variant, instead of creating a new one.
Third-party options apps providers are limited by Shopify in many aspects. We are not allowed to change the original product price at the Checkout and are to look for workarounds.
Some apps generate clones, some create draft orders. We decided to use Shopify product variants functionality.
Thank you.
This app is easy to use and works perfectly with our needs to offers options to our customers. We were facing a technical issue on our shop, and within a few hours it was fixed thanks to their customer support and dev team! GREAT!
this app helps me a lot with my store and product customization. I recommend the app for its great features and best price
This app is great, Easy to use and for the price you get exactly what you need, it would be Great if they had another level of subscription with more options but for now this app is exactly what we need. Thankyou Alexey, you were amazing!
Hello,
Thanks for leaving a review, and mentioning Alexey. You’re right, he is always going above and beyond. We’ll be sure to share your praises with him!
Always feel free to address us.
Have a great day!
While the app seems to work OK - their install was one disaster after another. Incomplete install, multiple reminders to fix, broken cart, broken product pages and our cart and products are still broken. Have gone elsewhere for a fix and complete install
Time wasted can never be regained. Especially for a small business owner like myself. I sell footwear, which my customer have to pre-order. I recently wanted to give my customers the opportunity to select additional options such as the fur size that their slides would be made with. While the app was able to add the additional variant, whenever my customers select their size for example a size 9 and add to the cart it changed their size to 5, not only that but it also does not show the other selections the customers made which is, for example, the fur size, and the color of the sole. it's only showing size 5. my entire message thread is visible for you and your team to look at, but for now im removing your app.
UPDATE***** After reaching out the developer of this app, I explained that whenever my customer selected the slippers they wanted such as the size, fur size and color of the sole add to cart size changes automatically to a size 5. It also doesn't show the other selection that the customer made. At first when I reached out to the developer, they said that it happened because the customer had use the quick view to make their selection. I personally tested this and I had the same issue. By directly go into the collection page itself and added the item to the cart and it still changed to a size 5. So I decided that I'm not going to waste anymore time on the app. Because 1 I have quite a few persons that I need to contact to verify their order. So I deleted the app and left my honest review. On the 14 of August I had my yotpo app updated where I had someone from their company logo on to my store and coded my review app. Though I had removed advanced product options app, I did not remember to revoke access from them to my store. On the 16 of August I went to my store to do some work when I noticed that my review app isn't showing anymore. After doing some checks I realized that someone from Advance products options access my store on the 15 of August without my knowledge. I'm assuming to check to see the issue based on my review of their app. Now this is where I'm very upset. WHY AFTER THEY ENTERED MY THEME MY REVIEW APP STOPPED WORKING?? Also, if they went in to remove their codes, WHY did they interfere with MY REVIEW APP? Not only that, but they did not make a copy of the theme before they did any code edits. After checking it's the same theme version still active. Now I'm left wondering WHAT ELSE DID THEY DO? ALSO, I NEED TO KNOW WHO WAS THE PERSON THAT ACCESSED MY THEME. AND EXACTLY WHAT THEY DID. As far as I see they invaded my store privacy. They did not notify me at any point prior to yesterday that they were going to log on to my store. And at this point I feel like I should get a lawyer because I personally feel they messed up my review coding because of my review of their app.
Hello,
Thank you for reaching out to us.
We are truly sorry to hear the app didn't work for you.
We've double-checked your ticket. Initially, you asked if it's possible to replace the Shopify variants with our options without removing the existing variants from the backend.
We replied that our options do not replace variants, they can be used in conjunction. We can hide the variants from the product page with CSS. But this is just a visual effect, and standard Shopify variants still exist on a page. We made that change upon your request.
Thus, when you added a product to the cart, the default variant was still getting added.
This is the case why always got the Size 5 variant added.
Also, the app code initializes on product pages only. I.e it's required to visit the actual product page to select options. While on your store, there is a "Quick View"/"Quick Shop" option enabled that allowed purchasing products without selecting our options.
In case of any questions please let us know.