Advanced Shipping Manager

The set up was a little involved, but since we have it up and running, everything is working as it should.
My 5 star review mostly comes from the absolutely stellar customer service! They representatives on chat are super knowledgable, and find a solution right away.
It is a breath of fresh air compared to pretty much any other customer service agent I have dealt with

Support is great and generally quick to reply. Burt and Dan are responsive to questions and getting platform set up.

Here is the drawback to this app with Shopify, if you set a free shipping threshold, say $35, and a customer purchases $35 worth of goods and then uses for example a 10% coupon code, the order net drops below the free shipping threshold and customer should pay shipping. ASM does not recognize the discount from Shopify so the app offers free shipping when it should not. They have a field where you can ignore coupons in the app, but does not work for Shopify and AMS says this due to how Shopify sends the info to them. There is a possible workaround they are looking into but not available yet. This is a big deal and can be costly, so hope it gets worked on soon, otherwise may need to look for another solution.

Impressed with the overall capabilities of ASM. Once configured we didn't have to worry about performance as everything runs pretty smooth.

The customer service received was excellent. We had quite a complicated shipping scenario and they really took the time to work it out for us instead of just saying "it's not possible." Working seamlessly with our store checkout and 3rd party shipment processing platform. Definitely recommend it!

This app is great, as it is extremely powerful in setting up rules, rates and shipping methods. It ties into our shipping accounts, and supports all rates, including FedEx One Rate, which isn't supported by everyone. Dan and Bert are also extremely helpful and responsive. They have taken the time to help us set up our stores and make sure that all of our rates are correct and everything is set up accurately. And if we have any issues, they respond immediately.

ASM has been a great solution for shipping oversized items. The tools in Shopify don't allow you to do much with Freight and oversized items. The way ASM is setup allows you to have complete control over your data and even link it to 3rd party systems which I'm doing for a more complex integration. Their support is killer, Burt at ASM has been a great resource. He's super responsive and offers insight and solutions to help solve our most challenging shipping issues with oversized items and integrations. I highly recommend it for anyone that wants total control over their shipping system and has at least some technical ability.

No need to go any farther or look for a better shipping App. We have multiple stores through ASM and they are by far the best group of people to work with. If they don't have what you need they will customize your app to fit your needs. I went through multiple apps looking for a company that would work with me and these guys actually know what they are doing. We will use ASM with any store we open!!

PRO's

1) Great communications buy their team and worked with me to get the issues resolved.
2) very cheap. Their plan may seem like a lot of money, BUT while others are charging less than half that, they DON'T tell you that they ALSO charge per calculation which can quickly add up to in my case $9000 per month.
3) Options. They provide multiple options for how to calculate the rates so that you aren't stuck with 1 way of working and have to figure out how that can work for you.
4) Work with LTL rates as well. while they don't work with my broker, they work with other brokers to get you live rates for LTL's as well.

CON's

When the rates started to timeout, it took a few days to figure out what the issue was and get it fixed, but they where straightforward and had great communication through the whole process. The only reason I am really mentioning this as a con is that I lost 10's of thousands of dollars in potential revenue in those few days.

Conclusion.

If you want to give your customers the most accurate shipping rates without worrying about cost and have a great team to work with, then you should use ASM.

Excellent service offered by the team. They exceed our expectations and meet business requirements. Highly recommended!

Top notch support team! We sell a huge variety of items ranging from small 2 oz items to oversized 40 lb boxes, with a bunch of shipping rules to go with it. Our biggest headache was the pesky dimensional weight billing and our old website was custom written to handle it all. So when it came time for us to move to Shopify, we were really concerned if there was an app available. In comes ASM, it included everything we needed and more! Dan and Burt were also quick to reply my emails when I had questions, or troubleshoot my settings when it was having issues. It works better than our old website, as we can quote rates that are closer to the actual rate, and not overcharge or undercharge the customer.