Advanced Shipping Manager

This is the shipping app that we have been in need of! We have an online shop with about 600 SKUs and quickly realized that shipping, and charging for shipping, can be very complex. This app allows us to configure shipping rates per piece, so that we can charge appropriately. Also, the customer service has been outstanding.

It's rare to find a company with customer service of this quality. I've been dealing with Bert specifically and he's been amazing. This app has made a huge difference for our operations.

I have been an Advanced Shipping Manager customer for years with my previous Yahoo store and now with my Shopify store.

I will admit that it was more user friendly with my Yahoo store, everything was automated and I really didn't have to do anything once everything was initially set up.

It's much more cumbersome to use with Shopify as I have to complete a couple of steps each time I add a new product but it's still an awesome program.

I would recommend it to anyone but especially anyone who needs to set up more than one method of shipping. It's extremely customized to work with as many different shipping methods one might need and Burt is awesome. He knows his stuff and can always help me out.

I would love to see FREE weekend support. That would be great.

The customer support team is incredibly responsive and great to work with. Our store has a lot of unique shipping rules and ASM has patiently worked with us to figure out the best way to handle. They are the only company we have found with such customization.

This app has been essential for us. Prior to using this app, we were unable to offer free shipping on Shopify because Shopify does not allow us to exclude specific collections for free shipping. However, one downside to using this app to offer free shipping (not ASM's fault) is that it cannot recognize discounts that customers use for their purchases. This means that if they use a $20 off coupon for a $50 purchase, ASM does not recognize that a $20 coupon was used, which would reduce the total to under the $50 free shipping threshold.

This is a good product that gives us the control we need over the shipping charges for items that require specialty packaging. It also allows us to offer Media Mail when available and only when available based on the order contents. Their support was so helpful - especially in comparison to our previous vendor. Thanks!

The entire team at Advanced Shipping Manager has been helpful and proactive. I purchased the app over a holiday weekend. I was prepared to wait a few days, but they installed it without hesitation. We have pretty complicated shipping rules, and this is the first app that I've seen that can manage them. We're still setting things up, but am looking forward to finally resolving our shipping issues with their help.

Support is great and generally quick to reply. Burt and Dan are responsive to questions and getting platform set up.

Here is the drawback to this app with Shopify, if you set a free shipping threshold, say $35, and a customer purchases $35 worth of goods and then uses for example a 10% coupon code, the order net drops below the free shipping threshold and customer should pay shipping. ASM does not recognize the discount from Shopify so the app offers free shipping when it should not. They have a field where you can ignore coupons in the app, but does not work for Shopify and AMS says this due to how Shopify sends the info to them. There is a possible workaround they are looking into but not available yet. This is a big deal and can be costly, so hope it gets worked on soon, otherwise may need to look for another solution.

Impressed with the overall capabilities of ASM. Once configured we didn't have to worry about performance as everything runs pretty smooth.

The customer service received was excellent. We had quite a complicated shipping scenario and they really took the time to work it out for us instead of just saying "it's not possible." Working seamlessly with our store checkout and 3rd party shipment processing platform. Definitely recommend it!