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I can't say enough good things about KingWebmaster and the Advanced Shipping Manager! The customer service is outstanding! Dan and team are always extremely prompt in answering any questions that I have had and I could not be more happy with the company and the app. I would highly recommend them to anyone without hesitation! Thank you!!!
First off, I will say that the customer support we've received from this app is unparalleled. We had been researching a more custom shipping app for a while now and Burt walked us through the pre-purchase consultation, post-purchase implementation, and fine-tuning of our shipping system.
Our company does not use or need the real-time rates feature, so I'm unable to review that part, but we were able to accomplish 98% of our ideal shipping calculation system using this app.
As a home retailer we have a very unique shipping model, in that we wanted our accessory items to calculate shipment by weight but our furniture items to calculate shipment by order value and destination region while not charging shipping for accessories if a furniture item was in the cart. It's a lot of "if", "and" and "but" conditionals that we were able to make happen thanks to this app.
Incredible customer service! We couldn't be happier with the ASM app and team. They truly offer the best customer service of any app we use for our store. They actually answer the phone (a novelty these days) and spend as much time as it takes to setup your shipping rules appropriately. We highly recommend it!
So we probably have one of the more complicated shipping problems. Thirty unique warehouses in Canada and the US. People buying items from the two countries. All we can say is that Burt needs a statue in his town in Florida. This man is amazing and beyond patient. I think most of the reviews talk about Burt but until you spend the time on the phone with like we did, you have no idea how amazing he is.
Thanks for everything Burt!
Mike & Patrick
We are using ASM in 3 stores with very complex shipping needs. Dan was able to help us launch the solution and do custom work to support what we wanted to achieve. If you have a complex shipping structure, this is the solution to use. We are now collecting the correct amount of shipping, and this app has helped us increase our margins. Thanks Dan!
We've been working with Burt since we installed the app and couldn't be more satisfied with the level of customer service. He's patient and willing to work with you to solve any issues. 10/10 would recommend.
Best on the market! Outstanding product and superior customer service, who go beyond to help. You won't be disappointed.
Customer service is outstanding. They are always willing to help and the response time is super fast. Burt helped us create a complex shipping table which is very much appreciated!
Great app, great people, awesome customer service!!! Burt and team, you guys rock!!!
We migrated a rather large site with very specific shipping rules from magento and we looked in multiple apps for a solution to all of our needs. Advanced Shipping Manager could handle everything and more. They've been incredibly helpful and respond rapidly with help. I highly recommend this app and utilizing their help for a custom setup to save you time. It's very simple to use and update as well.