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We've been a King Webmaster customer for over 10 years. We recently switched from one platform over to the Shopify platform. We were pleased to find King Webmaster had the Advanced Shipping Manager app available for Shopify. Our shipping needs are very complex. We ship with USPS, FedEx and by Freight. Some of our items ship free, some a certain flat rate to some states and additional rates to other states. We also have products drop shipped from a few of our vendors. Advanced Shipping Manager handles all those situations and more. On top of that the customer service is fantastic. If we didn't subscribe to Advanced Shipping Manager we'd be paying way more every month in lost fee's to the shipping companies. Advanced Shipping Manager is worth every penny!
This app is the best for live shipping quotes and item-based restrictions.
We unfortunately never used this app, but we have been billed for about a year with ZERO reach out from the app developers. Our previous management started this with the intention of utilizing a shipping manager but started the trial and never used it or told anyone about it. Our loss, oh well. Would have been nice for anyone to reach out about the non-use of this app but continued billing. Beware.
Dear customer, your billing is handled by Shopify. As such, once your app is installed - billing is completely out of our control, but you do receive a monthly invoice from them that would have prompted you to cancel if you were not using it. If you have any billing concerns - please contact Shopify directly and not through this page.
That said, looking at our ticketing system, we see our support team has been in touch with you MULTIPLE times since you installed the app - including two months ago, where you vocalized your interest in continuing to use the app. Not even once did you mention canceling it or any billing issues...
It is a shame you chose to review the app and its service on this channel for a billing issue that has nothing to do with the app itself, especially since billing has been in your full control and you could have just uninstalled it.
Moreover, at the time of writing this response - your app is STILL installed, so please uninstall it if you wish to stop being billed by Shopify.
Really could do with some dedicated support in order to get this setup.
I signed up for this module based on all the reviews but have never really been able to work out how to get this working.
I had someone set one part of this up for me after which I really don't know what to do.
Thanks for prompting me to review - If you could get in touch with me about this before I give up and cancel
We haven't actually started selling yet so I can't say how the app works but I'll update my review once we do. So far though the customer support I've received from Burt getting everything set up has been fantastic and it seems like the app is going to do everything we need it to do.
This is a great inexpensive app that allows you to easily customize your shipping options. It was a snap to install and has been working perfectly for us since we've had our store live.
The best customer service. The team at advanced shipping manager is amazing - best shipping platform
These guys have been great, and we're excited to have this new functionality going into the holidays. They've been super responsive and helpful in getting everything set up.
For us, this allows us to have real time DHL rates, estimated arrival dates, and enables a ton of custom functions for particular brands and products that need it.
It's something we'll soon question how we ever lived without it.
If you Drop ship or Ship LTL you need this app on your site. If you don't get a handle on your shipping, you will die a slow painful death. Advanced Shipping Manager will eliminate that scenario. This app is not the cheapest, but it is the best. After trying the cheaper options this app is free. Customer service is top-notch and the app is really easy to use. Easy to set up shipping options for each product, one issue I had with Shopify was setting up free shipping on some products, ASM takes care of that. I highly Recommend this app.
Hats off to Burt and the Crew, Thank you for all the help.
A little complicated to get setup (for a non IT person), but well worth it and support was great.
This app allows us to integrate carrier accounts that aren't standard in shopify for LTL shipping and to tweak the rates however we need to for various regions to be sure we are covered. I would definitely recommend.