Advanced Shipping Manager

Just what we needed! Burt was amazing, responsive, and incredibly helpful getting ASM setup and working as we hoped. Very pleased with Burt/ASM, has everything we could ask for and more to integrate with our cart.

I'm extremely happy with the customer service that I have received to get our freight integration up and running. They really go the extra mile to answer all questions and assist with any problems you might have. Great app!

It's rare to find a company with customer service of this quality. I've been dealing with Bert specifically and he's been amazing. This app has made a huge difference for our operations.

The customer support team is incredibly responsive and great to work with. Our store has a lot of unique shipping rules and ASM has patiently worked with us to figure out the best way to handle. They are the only company we have found with such customization.

Incredible development team, powerful product. King Webmaster engaged us immediately after install to get training and review additional requirements we had. They came back with a very reasonable estimate to build customizations tailored to us. Highly recommend this product if you need advanced shipping rules.

The set up was a little involved, but since we have it up and running, everything is working as it should.
My 5 star review mostly comes from the absolutely stellar customer service! They representatives on chat are super knowledgable, and find a solution right away.
It is a breath of fresh air compared to pretty much any other customer service agent I have dealt with

This app is great, as it is extremely powerful in setting up rules, rates and shipping methods. It ties into our shipping accounts, and supports all rates, including FedEx One Rate, which isn't supported by everyone. Dan and Bert are also extremely helpful and responsive. They have taken the time to help us set up our stores and make sure that all of our rates are correct and everything is set up accurately. And if we have any issues, they respond immediately.

For a while I thought our website would never be able to calculate proper shipping rates and I would forever be on the phone with customers giving custom shipping quotes... This app was perfect for solving our shipping needs. We ship everything from a tiny paint sample via USPS to a 500lb sofa sectional which needs to be flat rate from a white glove carrier. Burt was able to customize the app to fit exactly what we needed. Setting everything up was super simple and the customer service was great! Sometime you just need to talk to someone on the phone and Burt was always there to walk me through any issues. Thanks again for everything!

ASM has been a great solution for shipping oversized items. The tools in Shopify don't allow you to do much with Freight and oversized items. The way ASM is setup allows you to have complete control over your data and even link it to 3rd party systems which I'm doing for a more complex integration. Their support is killer, Burt at ASM has been a great resource. He's super responsive and offers insight and solutions to help solve our most challenging shipping issues with oversized items and integrations. I highly recommend it for anyone that wants total control over their shipping system and has at least some technical ability.

PRO's

1) Great communications buy their team and worked with me to get the issues resolved.
2) very cheap. Their plan may seem like a lot of money, BUT while others are charging less than half that, they DON'T tell you that they ALSO charge per calculation which can quickly add up to in my case $9000 per month.
3) Options. They provide multiple options for how to calculate the rates so that you aren't stuck with 1 way of working and have to figure out how that can work for you.
4) Work with LTL rates as well. while they don't work with my broker, they work with other brokers to get you live rates for LTL's as well.

CON's

When the rates started to timeout, it took a few days to figure out what the issue was and get it fixed, but they where straightforward and had great communication through the whole process. The only reason I am really mentioning this as a con is that I lost 10's of thousands of dollars in potential revenue in those few days.

Conclusion.

If you want to give your customers the most accurate shipping rates without worrying about cost and have a great team to work with, then you should use ASM.