Advanced Shipping Manager

Consider this an open warning to anyone thinking about using this app. A simple documentation error by ASM cost us about $1,000 in revenue during our first 45 days using their app.

Despite the fact that they "guarantee the ROI of their app," they never responded or acknowledged our multiple requests for them to consider waiving their fees.

The ASM team earned this review by ignoring support requests and costing us a significant amount of money.

Using multiple carriers can cause a lot of hiccups but Advanced Shipping Manager is the most user friendly shipping app I have found. The tech support is amazing...they answer the phone, respond to emails, and will happily help you with any configuration that you are struggling with. Shipping costs are so important to eCommerce, it can make or break a sale so having an app with good support is a MUST! Thank you so much for all of your help!!

Lance was amazing, in helping from scratch. We were able to connect with him within hours of our requests and the support was spot on! Working with Advanced Shipping Manager is definitely an upgrade for us. Thanks to all.

These guys are on it! Super convenient, reliable and efficient service. We needed help getting set up with specific scenarios that needed to be tested, and they were with us the whole way through and will continue to be as our business grows.

There has not been an issue that Burt and Dan of Advanced Shipping Manager could not solve. Powerful app with world class support. Thanks!!!!

For Yahoo stores, this is an amazing app- I used it with great success at Yahoo and was excited it was available here. Unfortunately, it is not sufficiently integrated into Shopify in a way that was workable for me. Even then, it is a great program and from the other reviews it is a godsend in addressing the limitations of the Shopify shipping features. The issues here are integration with Shopify and needless antagonism from a member of the KW team (not Burt).

As you can see from all of the screen shots even in the app store, ASM is still very much a Yahoo product. All of the program documentation is for Yahoo and there is no direct Shopify integration. In Yahoo, you can make edits on the product page, but in shopify, setup and edits are done via CSV file.

I asked about paying to have them do the setup, but that was not an option.

As for customer service- yikes!

Burt is great- I have worked with him previously and he is pretty much perfect- easy going, knowledgable and responsive.

Unfortunately, Dan from their team is strangely inappropriate and antagonistic so be prepared for a flurry of unpleasant emails if you find this program does not suit your current needs as a Shopify merchant.

We've tried many shipping apps for dimensional shipping and this was the first one that worked properly! Not only is it robust, it's also easy to set up and use. And the customer support is like nothing we've ever seen on the Shopify App Store. Very highly recommended!

My company has been using Advanced Shipping Manager for quite some time now, and to this day we have had no issues at all. The app works as expected and the support has been great.

I don't have this app installed yet, but I will! I know Burt at Advanced Shipping Manager (ASM) which is part of KingWebMaster.com. These guys are the Gods of programming eCommerce and they can make ASM do anything with shipping in your wildest dreams! I don't know if Shopify will allow them to customize ASM if we merchants are willing to pay for it individually, but ASM is THE Holy Grail of "what can I make my shipping options do if I can call the shots?". How excited am I about ASM on Shopify? I literally stood up, cheered, and clapped my hands, and immediately wrote this review. I would dare to say if anyone rated ASM anything less than 5 stars, it would be a mistake or misunderstanding. I have a friend that used their company for programming his store and these people at ASM are beyond amazing in what they can do for merchants. Thank God for ASM being at Shopify!