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Always great and fast support. These guys are good.
Dealing with a mix of items that require different shipping methods was a problem with no solution until I found Advanced Shipping Manager. This app provides just about any shipping rule for any product going anywhere. The support had been AMAZING. Burt and Dan have held my hand through the entire process and left me with a perfectly working shipping process. Highly recommended - there is nothing out there like it.
Great customer service. Burt was very helpful and took care of my request within minutes.
We had a complicated set of rules that was far beyond what Shopify can do, but Advanced Shipping Manager made it work. Setup was a little complicated, but Burt was very helpful and got us up and running.
Not only is the product flawless and works exactly as we expected, the level of support that we get is absolutely stellar.
If you’re looking for a shipping calculator that actually works correctly and has the expertise behind it to make sure he continues to work. This is the product you want.
ASM Solved all my shipping problems in less than 20 minutes. They have extremely helpful and knowledgeable staff aka Burt.
Amazing customer service and that is what matters most.
I have never experienced such great customer service! I had a lot of trouble getting my app set up and going and the integration of my particular shipping methods.. Burt however worked with me every day until the problem was resolved! He went above and beyond to get this app working for my store and as many times as I called him he never sounded frustrated with me.
No I have real time rates for everything in my store and different shipping methods set up!
Thank you Burt for all your dedication in getting this resolved for me! this is an absolute must have app!
We moved over to ASM after our current shipping app did not have all the functionality that we needed. Our shipping methods and setup was very complex, but Burt helped us move everything over into ASM and did extensive testing with us to make sure everything was working correctly. He put a lot of time in to help us and he was always quick to get back to me. A pleasure to work with and the app is running very smoothly on our site!
We've struggled using other shipping managers/cartonizers over the years and were getting very frustrated with the lack of features. Simple things like charging customers properly for shipments to Alaska and Hawaii or failing to cartonize large orders properly. Items that seemed pretty basic items for a shipping manager.
We came across ASM and have been very happy with the experience so far. Not going to lie... It was a pretty big lift at the beginning in regards to setting up all our product dims, weights, harm codes, and shipping rules, but once it's all in place it works like a charm! My one constructive criticism for ASM would be to have clearer guidance during the setup process. Felt like I had to ask 100 questions. That being said... Their team has been extremely easy to get on the phone to answer questions and help solve our issues. Again, it's a simple thing... but communication has been a pain point we struggled with using other companies over the years.
All in all... happy with the app.