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Hola somos la empresa codelin en colombia
hace unos días un asesor externo instaló esta aplicación en periodo y deseamos desinstalarla necesitamos ayuda con el reembolso
Hi Codelin team,
We're sorry about the confusion and the situation with the billing that happened to you. As we spoke via email as soon as you reached out, we were happy to fully refund you the app costs immediately due to this miscommunication between you and your external consultant. We hope this has made your experience with Lebesgue a pleasant one and, as always, we're to help in any way we can when you need us!
Best,
Toni
It seems like it could be a helpful app and I had big hopes for it, but the big down fall is that revenue is not accurately reporting in this app. That includes taking into consideration that they include tax, shipping, etc in the revenue number. When compared to the data in shopify it did not line up. It ws also not accurately reporting margin either. I sent a message to support but did not hear back. Likely because its the middle of the night in Croatia. None the less. I uninstalled it the same day as I really haven no use for an inaccurate reporting tool.
Hi The Tiki Yard team,
Thank you for taking the time to leave us feedback. We’re truly sorry for the issues you experienced with our app and for not being able to respond immediately to your support request.
We’d appreciate the opportunity to address the revenue discrepancy and any margin inconsistencies you noticed, as there may have been differences in data presentation—such as our inclusion of tax and shipping—that we’d be happy to clarify.
Although you reached out during our team’s off-hours, two of our support managers responded promptly once available, and our support team is dedicated to quick replies and actively improving communication across time zones to reduce delays.
If there’s anything we can do to address your concerns further, or if you’re open to giving us another try, our team would be happy to set up a walkthrough to ensure you have a seamless experience with Lebesgue.
Thank you again for sharing your experience, and we’re here to help if you’d like to connect again.
Best,
Toni