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I deleted the app and tried to remove it's partnership from my page and it won't let me. Retargetapp is a junk application and can be dangerous for you
Alex here, from RetargetApp.
I would like to note that RetargetApp has been designed with customer comfort and security in mind, so we are very sorry for any negative experience you may have had with the app.
We would like to learn more about the situation you’ve described, so we would really appreciate it if you could message us at help@retargetapp.com with a more detailed account of the issue you’ve encountered.
it has been 3 days - and I still can't install or use it
I don't see my existing campaign and tech support takes 1 day to answer.
The only option is to create a campaign. I want to see my existing one.
It appears the company has no answer or willing to help.
Thank you for your feedback. We are sorry to have kept you waiting for the reply. You contacted us on Sunday and therefore, it took a long time to get back to you. We also provided you with a prompt reply on Monday and offered assistance. However, we didn't receive the exact details regarding the "existing" campaign you mentioned. According to the available data on our end, you just installed Adwisely, and no campaigns were created for your store before.
We'll gladly sort everything out once have more details about your request. Feel free to contact us for further investigation.
Kind regards,
Valeria Heintse,
Adwisely
This app requires you to change how you currently bill for advertising with Facebook. Facebook currently offers a billing threshold and services are billed after being rendered. Threshold is based on past successful billing thresholds. This app requires you to pay in advance for the same Facebook services + a fee. I don't mind the fee but completely changing how a larger company interacts with billing for Facebook is not acceptable. At the least this app should offer daily billing. App looks promising but this is a deal breaker.
Total junk. I should have read the reviews before installing and allowing all of the permissions. It doesn't allow you to edit any ad creative, audience demographics or anything when building an ad. Then when I uninstalled it from my store, it completely broke my Facebook shop integration
Thank You for your detailed feedback! First, I would like to mention that our app is a fully automatic solution in advertising. This is our feature. In any case, if you need any custom setup we can also do it for you, just contact our support team.
Also, I'd like to clarify, that RetargetApp doesn’t have any admin access to the Facebook page you use. The app only needs the advertiser’s role for the page; otherwise, we won't be able to run ads for your business.
I have contacted you via email regarding this to get more details and understand what exactly went wrong.
Thank you.
Maksim
Customer Service Team Lead
RetargetApp
Could not get past the basic setup. The app provided an error saying the Facebook I attempted to attach had no email. After days of going back and forth with the developers of adwisely, they could see that there was an email, 2FA, and the fb account had undergone identity verification. Yet, they couldn't figure this error out. I tried using a backup page, same error. We ended up having to go with a more expensive option on the Shopify app store. Paying more is worth not running into issues the entire time.
I'm sorry to hear that you faced difficulties setting up Adwisely 😔. Our developers were solving the issue, and we're sorry it took so long. We understand It's frustrating when things don't work as expected, especially when you have invested a lot of time trying to make it work.
It's great to hear that you were able to find another option for you. I hope that your experience with the new app will be positive 😇.
Just finished their onboarding, they create their own account and run it off there. So it doesn't utilise any learnings from your current account. I also just got a message say they can't finish it and to hop on a call. It only supports facebook too.. uninstalling.
Thanks for your feedback!
First of all, I'd like to inform you that we ask all of our customers to share their own pixel during the onboarding process. We use that pixel to receive all the information for the successful launch of an advertising campaign.
Secondly, most of our clients go through the onboarding process on their own, but we also offer free calls to help you set everything up correctly and also answer all questions. You have also received an offer for such a call.
In addition, we provide advertising not only for Facebook but also for Instagram and Google.
If you have any questions, please contact us.
Best regards,
Maksim Sokolenko
Head of Customer Experience
RetargetApp
I downloaded this app, linked it to my AdsManager on my business FB. It renamed my AdsManager name, won't let me change it. I deleted the app and now I can't recover my original ad page. I even created a new FB page and AdsManager is screwed. Do not download this app. Should've read the 1 star reviews but got recommended to use this app so I didn't... big mistake that is now stressing me out
Alex here, from RetargetApp.
First, I want to note that, based on Facebook requirements, the retargeting campaign you run with RetargetApp is created in a new Ad Account inside a brand new Business Manager. This means that we do not - and cannot - use your personal Ad Account.
You may easily check this - all you need to do is go to https://business.facebook.com/select/ and see the list of Business Managers available for your Facebook profile. You will find both your personal BM and the one RetargetApp created for you.
This way you can be sure that we did not remove or rename any of the assets belonging to you as we don’t have intentions or rights to do so.
As for your Facebook page, RetargetApp doesn’t have Admin access to the Facebook page you connect (our app only needs advertiser’s role for the page). We can, nonetheless, help you restore access to the page if you seem to have lost it by contacting the Facebook Support team for you. If you would like us to do so, please, let us know at help@retargetapp.com. We are always happy to help.
Hi Cam, please share your feedback and let us know what went wrong? Your input is highly appreciated.
Please note that our Ad Experts launched Google Ads and Meta Ads campaigns as promised. However, since the campaigns have only been active for a few days and in active learning phase, it is not possible to generate significant results or achieve a high ROAS in such a short time.
We look forward to hearing from you.
Best regards,