Adwisely: Meta Ads, Google Ads

Thank you for taking the time to share your experience with us. We are sorry to hear that Adwisely did not meet your expectations.

As we shared with you, the app could work well if you fixed the issue with the pixel. Our Support team reached out several times, sharing that there are some issues with your pixel in the Events Manager. We still strongly recommend having a look at them, otherwise, any other campaigns you create will not be profitable.

Also, based on the evaluation of the Facebook Ads Expert, the traffic you attract has poor quality, since most visitors didn’t add anything to the cart, which means that they are not interested in your products. Therefore, the retargeting campaign that re-engages website visitors didn’t show the result.

We also recommend turning on Automatic Advanced Matching since most of your events have no matching score, which is not typical for accounts with high traffic.

We did our best and applied our top optimization technics to provide you with good service, but the app is not the answer to all your problems. You still need to work on the correct pixel setup, quality of your products, and incoming traffic to your website (or let us attract the right audience).

Best regards,
Oleksandra Deikun,
Adwisely

Thank you for your feedback.

Customer Success Team at RetargetApp is always ready to analyze your campaign and provide suggestions for getting even more sales.

Our recent updates allow you to get an even higher ROAS due to smarter cost control. To ensure absolute transparency, we created an improved version of RetargetApp where you can access your campaign stats directly in Ads Manager.

We will be happy if you give the new RetargetApp a try and share your thoughts on the app with us at help@retargetapp.com.

Alex from RetargetApp

Hi Jimmy,

Thanks for your feedback.

I'd like to note that the average ROAS of our clients for August is 6.6x for a retargeting campaign. These indicators can be achieved by following the recommendations of our advertising experts, such as those that Oleksandra provided for you on 06.09.2021.

Feedback from all our customers is important to us, as it helps us become better! If you have any questions, don't hesitate to get in touch with us at any time!

Best regards,
Maksim Sokolenko
Head of Customer Experience
RetargetApp

We're sorry you feel this way. We've already contacted you and sorted everything out. The main reason that the ads were not bringing profit was the lack of website traffic. This is why we encourage you to try again once your store gains more visitors (at least 100 per day). As always, our support team is ready to assist 7 days a week.

Dear Jeff,
We understand that you were disappointed with the results of your Adwisely campaigns. In your case, we initially implemented a basic Ads strategy. However, after careful analysis, we determined that a more tailored approach was necessary to achieve the desired results.

To this end, we engaged our in-house Ad Experts to develop a custom strategy specifically tailored to your unique needs. This strategy included several recommendations to do on your end.

We understand that you may have felt like we were asking you to make “small changes” in response to the disappointing results. However, it’s important to note that these changes were crucial to implementing the tailored strategy successfully.

RetargetApp doesn't make any changes to your Facebook page or to your website. We have contacted you several times to clarify the issue, however, we have not received any response from you. Should you need any assistance regarding the RetargetApp-powered campaigns, please, don't hesitate to contact our support team.

Hello!
Alex here, from RetargetApp.

We want to extend our sincerest apologies concerning the issue that you have faced. We pride ourselves in maintaining the highest quality standards for our customers.

We hope you will give us an opportunity to discuss this further with you. Please, message me at help@retargetapp.com.