Recensies (407)

Algemene beoordeling
4,2
Cijfers per recensieniveau
  • 78% recensies zijn 5 sterren
  • 3% recensies zijn 4 sterren
  • 2% recensies zijn 3 sterren
  • 2% recensies zijn 2 sterren
  • 15% recensies zijn 1 sterren
28 januari 2019

The Retarget App has already paid for itself! I am loving the ease of the flow, and the simplicity of the back end! Thanks!

phoebehuntmusicstore
Verenigde Staten
3 maanden gebruiken de app
Ad Intelligence INC (Adwisely) heeft geantwoord 13 maart 2019

Thank you so much for your review! We are pleased to hear you are doing well and have benefitted so much from your time using our app 😊

Bewerkt 16 november 2020

THE PEOPLE MANAGING THIS APP REACTIVATED MY AD CAMPAIGN AFTER 2 MONTHS WITH NO PERMISSION FROM ME BECAUSE THEY CLAIMED THEY SENT AN EMAIL THAT I DIDNT RESPOND TO AND 2 MONTHS LATER DECIDED TO ACTIVATE MY FACEBOOK CAMPAIGN WIHOUT MY PERMISSION. I originally was dissatisfied with Retarget App but didn't leave a review because they do not tell you that you need at least 50 adds to the cart (Facebook's requirement they say) to pass the learning phase. If you're extremely small and don't reach these numbers, they will absolutely start you on the trial and spend that ad money (which I specifically asked before starting and they said my traffic numbers were fine to try - no mention of other metrics needed to be successful). Finally, after 19 back and forth emails, they told me to work on my traffic and quality of my website (? mine looks fairly good - it's a template. Not something I made myself) and then THEY manually stopped my ad from running. I sent an email specifically asking what I need to do on my end and to make sure I didn't get charged but I wanted to save my pixel in case I could use them down the road. NO RESPONSE. Ok fine, I'm not using them anymore, they were probably annoyed but they stopped the ad campaign so I thought everything was fine. I'll come back to them when I'm bigger. That was in September. Now, November 15, I checked my Shopify billing account to see my shipping charges and noticed their app charged me $49. I thought that was in error so I sent a message to all the emails I interacted with and one removed the others from the email and then I responded letting them know they sent me a blank email and he responded saying he was looking into it and will get back with me. The person sent me an email copy/pasting a supposed email they sent me asking: "Hello, Connie! I noticed that you tried to pause your RetargetApp-powered campaign through Ads Manager. Did anything go wrong? Our application automatically resumes all campaigns which were stopped not through the in-app dashboard. It works this way to avoid Facebook mistakenly deactivating your campaign. If you want to pause your RetargetApp-powered ad campaign, you should go to your dashboard and hit the "Pause" button. Let me know if you have any questions. Best wishes," PROBLEM IS - I NEVER INACTIVATED IT. THEY DID! BASED ON OUR EMAILS. I never touched the ad account because it specifically says do not edit and I didn't want to mess up the information. I checked my entire email which has a search feature and nothing with those sentences ever shows up in my email. This email was never sent. We had a 19 email thread that never got separated - do you think if this email was ever sent that I would be crazy enough not to respond when the email before is me specifically asking what do I need to do in order to not proceed? They simply turned off the ad account, never responded and I went about my life for 2 months not checking that ad account because why would I if it has been off the entire time? I NEED A RESPONSE FROM SOMEONE TELLING ME HOW THEY ARE GOING TO FIX THIS. Now I'm out $300 that I do not have. If I don't pay this, Facebook will suspend my ad account. They only say the assumed after two months of inactivity that they themselves inactivated at my request that I magically was okay with spending money again and did so WITHOUT MY PERMISSION. Copy pasting an email that maybe you meant to send but never did does not cut it. I understand fully that I have been screwed over and will have to find a way to pay the $300+ Facebook account, but at the very least the mistake should be owned and I should be refunded $49. I don't come into your bank account and swipe money from it and tell you that I just assumed you wanted me to buy you a coffee after our last communication was you explicity saying you don't want coffee. Same thing.

lunapearlboutique
Verenigde Staten
3 maanden gebruiken de app
Ad Intelligence INC (Adwisely) heeft geantwoord 27 november 2020

We are very sorry to hear about your negative experience using our application. We always work hard to make our product better.

We have investigated your case internally and provided detailed explanations regarding each point for you.

If you have any questions remaining, please contact us at any time. We are always happy to assist you and provide professional support.

Best regards,

Maksim Sokolenko
Customer Service Team Lead
RerargetApp

16 mei 2015

Makes something that was initially very difficult and expensive to do correctly VERY easy. Within the hour I had everything done. Highly recommend.

Endless Sun Solar LLC
Verenigde Staten
3 maanden gebruiken de app
20 september 2021

We have been using this app for almosy a month and have seen great results so far! We would recommend it to other businesses!

Bannor Toys
Verenigde Staten
3 maanden gebruiken de app
Ad Intelligence INC (Adwisely) heeft geantwoord 21 september 2021

We're pleased to hear that you enjoy using RetargetApp. Our team will keep making the app better for you, stay tuned 😉

23 februari 2017

Perfect app for retargeting campaigns... made up to 5 times of the expense

Zinhostyle
Israël
3 maanden gebruiken de app
24 november 2015

Great customer service, and great app!!

Koss Outdoors
Verenigde Staten
3 maanden gebruiken de app
23 september 2018

Nice app , good potential , if Would be nice to a way to actually check it the stats are correct .

YogaJoyLife
Israël
3 maanden gebruiken de app
31 januari 2021

This app is fantastic. I got a ROI of 700%. It is very easy to integrate and their support is very fast. I think this is a very good investment.

Minty Bands
Italië
3 maanden gebruiken de app
Ad Intelligence INC (Adwisely) heeft geantwoord 1 februari 2021

Thank you for your kind words! 😃 We really appreciate the time you took to share your experience.

22 april 2017

The best APP ever!! if you are starting with your store this is the best option for your remarketing.

Losunicorniosmolan
Spanje
3 maanden gebruiken de app
23 september 2020

I have used this app for the first 14 days following its recommendation of $30 per day of ad spend through Facebook, and I am at 309% ROI as of today with 20 confirmed sales through this app. So far it looks VERY promising as we head into the holiday shopping season.

The Reformed Sage
Verenigde Staten
3 maanden gebruiken de app